Altice USA Employee Reviews

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Competitive salary and compensation
Residential Account Executive (Former Employee) –  New York, NYDecember 13, 2017
One of the best positions is beating the field service rep. The harder you work to achieve your goals the more you are successful in doing so. Most months in order to make deadlines, you have to do thorough days work the field.
Pros
Benefits package perks
Cons
None
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Great on paper, but dissapointing in the end
Inbound Sales Executive (Former Employee) –  Piscataway, NJDecember 9, 2017
Looks good after they explain the comp packages, but good luck on trying to receive it with the type of calls they send your way. Funny how the same people during every shift get the new sales calls while the other 90% of the sales people are getting 90% existing customer calls that are calling to complain about their service or bill being too expensive. Try getting an explanation for this from management and they will call you a conspirator and that everything is random. Take it from me its not!
Pros
benefits
Cons
late night hours and weekends are must
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AlticeUSA has the potential to be great!
IT Deskside Support Analyst (Current Employee) –  Bethpage, NYDecember 7, 2017
The company is in a mode of transition which makes it difficult to rate at this time. It is still unclear what direction the company is headed in with the limited information provided.
Pros
Discounts
Cons
Benefit contribution amounts
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walk away
Technical Support-Optimum voice level 2 (Former Employee) –  Shelton, CT 06484December 7, 2017
just don't do it, company sees you as a number, Since the purchase the new management has no interest in keeping employees, cookie cutter jobs and no need for skills
Pros
pay
Cons
everything else
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Great Benefits little Advancement
Inbound Sales / Social Media Specialist (Current Employee) –  Bronx, NYDecember 6, 2017
Great benefits but no upward structure. You feel like you are locked to your desk. What they teach you in training is not applicable in real life scenarios. But they pay well, the benefits are A+ and you get Free Triple Play
Pros
Benefits
Cons
No advancement in the company.
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limited
Field Collector (Former Employee) –  Bethpage, NYDecember 6, 2017
they bought the previous co. My tenure was NOT with Altice. I have nothing negative to say about any company after having such limited experience. You might want to reconsider any character requirements you might want to inflict on people with what will always be a wide array of work experiences. What skills are YOU working with that I have to tell you this??!
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Good work place family oriented
Field Techician Gade (Former Employee) –  New York, NYDecember 6, 2017
Great place to work out great people to work with advanced in ur career great products to work with great training and advanced knowledge in the cable industry
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Changes
SMB Account Exec (Current Employee) –  Lufkin, TXDecember 6, 2017
changes to being ran by people who just do not care. management is not making an effort to take care of their employees. integrity has gone out the window. there needs to be someone to admit there is a problem and listen to the people on the ground working directly with each customer.
Pros
benefits
Cons
intergity
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Good Place to Work
Traffic Coordinator (Current Employee) –  Woodbury, NYDecember 6, 2017
Overall, the company so fine to work for. It is not the best or worst, it is truly average. It was a good place to get a job right out of school and develop some office skills that I will use in the future. However, there was no place to grow and any higher up jobs were very few.
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Good Start
Optimum Store Lead (Former Employee) –  Peekskill, NYDecember 6, 2017
Alice USA formerly known as Cablevison was a good place to work. Your responsibilities will include selling tv, phone and internet service to new and existing customers. Setting up service calls when needed and solving any issues the customer may have. They concentrated mainly on sales and customer satisfaction. I learned a lot working for the company and had a great working relationship with my direct Manager. The hardest part of the job for me was selling. The easiest part was the respect I had for the customer and they had for me.
Pros
Nice co-workers and great customers
Cons
Favoritism
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excellent benefits
Customer Relations Coordinator (Former Employee) –  Bridgeport, CTDecember 6, 2017
It was very conveniently located to my residence.

The benefits were excellent.

Face to fact interaction with customers made the day go by quickly.

Wearing a uniform was ideal.
Pros
Free cable, phone and internet service
Cons
pay
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Stressful and fast oace
Media traffic coordinator (Current Employee) –  Addison, TXDecember 1, 2017
very fast pace, detail oriented job. Requires juggling multiple responsibilities at one time and maintaining a level head throughout it. Competitive..
Pros
1 hour lunche and 2 15 minute breaks
Cons
Very stressful
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I hate this survey
Customer Service Representative (Former Employee) –  Stratford, CTDecember 1, 2017
This should not make this mandatory. This is a complete waste of my time. Nobody reads these anyways. Now I'm going to have to copy and paste this because I'm pretty sure I will have to this for another company I worked for.
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competitive and great company
Senior Customer Relations Coordinator (Former Employee) –  Hicksville, NYNovember 29, 2017
Fast pace, with many new challenges on a day to day basis management is excellent and the culture is diverse, a great group of people to work with. Great experience
Pros
paid, Vac sick and personal also discount on cable
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Altice Review
Inbound Sales Representative (Former Employee) –  Piscataway, NJNovember 22, 2017
A typical work day would include settling in and prepping the work station to get ready to take calls and sell.

I learned to listen to customers needs to find out exactly what they need and recommend option for them to choose from.

Management there were absolutely professional. Always willing to help and jump in on a call to help someone close if they needed it.

The environment at the workplace was very pleasant with also having a healthy competitive atmosphere.

Hardest part about the job was receiving technical issue calls etc. as these types of calls would affect our "yields" and cause for bonuses to be affected.

The most enjoyable part about working there was the competition. Also as i mentioned earlier, management was very professional.
Pros
great benefits
Cons
receiving non related sales calls
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Greta place to work
Advanced Services Rep (Former Employee) –  Melville, NYNovember 16, 2017
Very good Company to work with , pay was great benefits great ,. Got paid double time for your working your second day off. Could talk to management about getting a temporary shift change . Great environment.
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Good work life balance
Analyst (Current Employee) –  New York, NYNovember 15, 2017
People mostly enjoy a pretty good work life balance working in Altice USA. The company was bought by an European company, many changes are taking place. Overall, good perks and nice co-workers.
Pros
work life balance
Cons
innovation
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Altice is new to the company
Customer Service Representative/Billing Specialist (Former Employee) –  Bronx, NYNovember 15, 2017
Altice is new to the company. Both Customers and employees were accustomed to the Cablevision-Optimum way of life. As Altice made changes throughout the company, there were zero incentives for both customer and employee.
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Career at Altice
Inbound sales representative (Former Employee) –  Bronx, NYNovember 15, 2017
Cablevision was a very exciting place to work despite the many changes that were made on a daily basis. I loved the challenges but when changes were being made that were not explainable it became very stressful as time went by and management wouldn't shed no light on the current situations.
Pros
Overtime was always available
Cons
No human resources
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Good company to work for
Cash Management Coordinator (Current Employee) –  Jericho, NYNovember 13, 2017
Altice USA is a good company to work for. The environment is positive and the opportunity for advancement is prominent. Though the company is relatively new, they have tried their best to keep the morale positive and it is greatly appreciated.
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Overall rating

3.7
Based on 1,199 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.1
Management
3.2
Culture
3.4