Example: Productive and fun workplace with ping pong table
Call Center Operator (Current Employee) – LIC, NEW YORK – October 2, 2012
Every day is very busy and a good learning experience answering a high call volume of inbound calls to: schedule, cancel patients appointments, take and send referral request for approval to doctors. Take prescription messages, and request from pharmacist and patients. Send messages to staff, patch calls, assist and provide information to callers.
I'm trained on the IDX system and Eagle system, which uses the hospital's mainframe database to assigns patients a lifetime number and a medical record number. Eagle/IDX system is for insurances, registration, appointments and demographical information and updates.
The hardest part of the job is calming irate callers and having to deny an appointment or to register a patient.
The most enjoyable part of the job is being able to provide an service to all while showing compassion, remaining courteous professional at all times.
great information, training and learning experience.
need a better salary and a longer lunch.