Pros: positive workplace atmosphere, and supportive coworkers. nice break room with free popcorn, coffee, tea, and hot chocolate, plus an employee game room!
Cons: the pressure of low average call times and occasionally abusive customers.
A typical day involved fielding calls from customers who had questions or complaints about their orders. You do your best to correct the problems, and you're given more discretion on handling complaints than you will at most any other job of this kind. On the negative side, you're not allowed very much time to remedy what are sometimes complex problems. – more... This works against the customer-centric culture Amazon works so hard to build.
I feel I learned a lot about how a very large company does business, and I was impressed by how quickly the company worked to resolve systemic problems and make improvements to processes.
Upper management was generally very approachable. My immediate supervisor could be friendly, but was usually aloof. I got the impression she was under a lot of pressure from upper management.
My co-workers were exceptionally encouraging and upbeat. Amazon has the most positive atmosphere of anywhere I've ever worked!
Both the hardest and most enjoyable parts of the job centered around the customers. The pressure to keep your average call time low caused a lot of stress and made it difficult to connect with the customers. Being able to help fix their problems was the best part of the job. – less