Pros: free food, relaxed working environment.
Cons: disorganized management, no accountability for structure within customer care.
Everyday, I was greeted by the nicest people that I've ever had the pleasure of working with. The people who answer the phones, and write the emails are genuinely as professional and caring as their emails would suggest.
Unfortunately, I learned that management does not want people to move from being off of the phone, and are more concerned with the – more... metrics of the call center than the ever plummeting morale of the employees.
The hardest part of the job was conforming to a "disagree but commit" policy that left no room for actual disagreement.
The most enjoyable part of the job was delving into the psychology of great customer service with my fellow Quality Assurance Specialists. – less