Review of Ambit Energy Call Center (not their headquarters or independent consultants)
Pros: casual dress, great benefits, profit sharing, 401k
Cons: very strict attendance, poor management, it issues, cut hours.
Disclaimer - This is a review of Ambit's call center, not their headquarters. There are also many reviews by independent consultants which skew Ambit's overall look a bit. Consultants do not work on an hourly/salary basis, they are not hired directly by Ambit, instead they they work similar to contractors so they set their own hours and have somewhat of a commission pay scale.
Culture - When I first started, we had a different director and the mentality was "work hard, play hard". You'd get rewarded and recognized for hard work. Now, under new leadership, the mentality has shifted to "do more, with less."
The Job - The angry customers can get to you if you have a short temper but you get used to it, learn to not take things so personal. However, it's the repetitive nature of the job that can get to you.
Attendance - It's very inflexible, hours have been cut back lately (employees are barely reaching 40 hours per week now and many are getting sent home if they are close to reaching overtime) and strict adherence to your schedule is required. If you're sick or your kids get sick, Dr's notes will not excuse the absence unless it's something very serious. Not the best place to work if you have other priorities. You are given a "time bank" of 15 minutes per month - these 15 minutes can be used to cover you if arrive a few minutes late at the start of your shift, breaks, or lunches. 15 minutes is not a lot and they do not roll over, use them wisely. After you use up these 15 minutes, you accrue "occurrences", half an occurrence if you are few minutes late and a full one if you – more... are absent. Double on Mondays. You are given verbal, written and final notices (which is reasonable) before being let go. However, what is not reasonable is that just 2 minutes late can count agains't you, and if you're late from lunch and break you can see how these quickly add up. Not to mention necessary absences like taking your kids to the doctor.
Management - You will meet many awesome co workers and many of the supervisors are great. However managers are quick to make changes to policies and do not think of the effects on the call center long term. These policies translate to the QA department grading the calls differently, but when these policies get reverted back due to many complaints, your grades usually are not reverted. Micromanagement has gone to a new level recently with new leadership. Turn over is normal at any center but lately many good employees have been considering switching jobs.
The Pros - The great things about Ambit have always been their benefits. They start as soon as you get hired, after training of course. Training is paid for two weeks. 401k, profit sharing, access to a credit union, casual dress and once in a while they play music in the call center.The starting pay is pretty good for an entry level position - 14.50 per hour for their customer service department. Rapid movement up due to many people quitting. – less