Find companies:
Ambit Energy
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
64 reviews

Ambit Energy United States Employee Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
General
Marketing Consultant (Former Employee), Santa Maria, CAMarch 27, 2015
Pros: Work from home
Cons: Comission based pay
Ambit Energy was designed from the ground up to educate and help families save money on their energy bills. I was charged with task of seeking out new customers and introducing them to the company. Ambit Energy was a self motivating business that was conducted from the comfort of home. This job opportunity granted me greater knowledge on working with people and learning how to assess their needs, which in tern made me a well rounded employee.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hard to make money
Independent Consultant (Current Employee), Harker Heights, TXMarch 21, 2015
Pros: they have lost of bonus for getting customers
Cons: not every one is confident of changing the electrical company.
Not very easy to make money in this job. You have to find people that are willing to change the company the are currently using and mos people are under contract and do not have the funds to cancel out of the contract they currently have.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A critical look at Ambit Energy
lower management (Former Employee), Dallas, TXMarch 21, 2015
There are a lot of great things about Ambit, unfortunately the senior most leadership does not walk the talk of the CEO. The vision is spot on, the implementation has a lot to be desired.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very caring team
Independent Consultant (Current Employee), Plano, TXMarch 18, 2015
there is always someone to assist you if needed. Upper team members want you to become your best and the founders are a phone call away.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
GREAT DAY AT AMBIT
Operations Specialist I (Former Employee), Plano, TXMarch 11, 2015
Pros: great co workers
Cons: to many calls on waiting at one time
CALL CENTER IS GREAT WORK WHEN IT IS NOT MICRO MANAGED. ALL MY CO- WORKERS WERE GREAT LOVED MY
JOB TO THE VERY LAST DAY THERE . ENJOYED GOING TO WORK ON A DAILY BASIS EVERY DAY WAS BASICALLY THE SAME IRATE CUSTOMERS AND JUST KNOW THAT I DID ALL THAT WAS IN MY POWER TO ASSIST THE CUSTOMER WAS WORTH MY TIME.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyed working there
Customer Care Representative (Former Employee), Plano, TXMarch 4, 2015
Pros: free lunches
Cons: short breaks
Enjoyed working with customers taking inbound customer service calls for light company giving information on balances and transfer service from one address to another and giving rate infomation
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
additional duties
Accounts Payable Lead (Former Employee), Dallas, TXMarch 3, 2015
trained new employees of there responsibilities
crossed train on new software took good notes and trained existing or new employees
managed completion of given projects/ task as needed with satisfaction.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
INBOUND AGENT
Customer Service and Sales Representative (Former Employee), Plano, TXFebruary 17, 2015
Day consisted of average 70-80 calls a day , Customer care agent, Fluent in Spanish and English . Responsible for taking incoming calls . Taking payments, making payment arrangements including deferred ,Payment arrangements. Doing out bound, disconnections call, return mail. Assisting customers with move requests, term renewals.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Customer Service Rep (Current Employee), plano txFebruary 10, 2015
Ambit is a great work place it has great benefits and th company has great morals...Ambit needs a more work/life hours in my opinion. I don't have a hard day at work and its fun
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun and challenging at the same time, never a bored day
Marketing Consultant (Former Employee), Schenectady, New YorkJanuary 29, 2015
Pros: work from home
I set my own hours. I can work from home and spend time with my family. I've learn to work independent but with a great support from my recruiter. A typical day will look like supervising that all my clients have all their services updated and well taken care. Also, making phone calls to new clients to provide the service.
The hardest part is rejections from prospective clients.
I enjoyed the training parts each week and the successful stories of colleagues.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Upper level management divided
Senior Marketing Copywriter (Former Employee), Dallas, TXJanuary 19, 2015
The CEO seems to be a great guy but there is a big drop off below that. The rest are good sales guys but not good managers. People are a means to an end for many of them.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Team focused
Customer Service Representative (Former Employee), Plano, TXJanuary 5, 2015
Wonderful place to work every employee and management was always upbeat and ensured you have all the materials needed to perform to the best of your ability. Always provided positive feedback on a daily and weekly basis. I had the opportunity to learn all aspects of the energy process. Most enjoyable part of job function company would all us to go above and beyond to satisfy their customer.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Home Business on conmission pay
Independent Consultant (Current Employee), Galveston, TXOctober 15, 2014
Pros: more free time and working from home.
Cons: working to get commission pay do not work all the time
I learned how to manage my time and working with others to get ahead but the commission base pay was not working out.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work.
SOFTWARE QA TESTER (Former Employee), Dallas, TXOctober 1, 2014
A fast passed environment, communication all the way through each and every project.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun and challenging experience
Marketing Consultant (Current Employee), Danville,VirginiaSeptember 13, 2014
Pros: advancement
Cons: commission residual
This is good place to work. It is fun and challenging. It is very challenging consider you only get residual income. You only get out if it what you put into it.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent company. Life changing opportunity!!!
Regional Consultant (Current Employee), Dallas, TXSeptember 10, 2014
If you want to work for and with some good people who want to help you get the best of everything for yourself and others then this is the place for you. Great people, constant trainings, meetings etc. to help you along with your "business". and you put in as much or as little as you like...you definitely get out of it what you put in.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
talking to people all over the world
Operations (Former Employee), Plano, TXAugust 11, 2014
a a typical day at work
timed in a and being ready for the first call of the day with a positive and a smile
what i learned
online sale and home-depot returns
management
great pay and loved the team i was on
the hardest part of the job
had no experience but they train for 4 weeks
and after that pick up fast
the most enjoyable part of the job
had to love the customer and the pay ok pay days smile
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Busy enviroment
Customer Service (Current Employee), Plano, TXAugust 10, 2014
Answering atleast 100 calls a day.
alot of clerical work
problem solving
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Review of Ambit Energy Call Center (not their headquarters or independent consultants)
Customer Care Associate (Former Employee), Plano, TXAugust 1, 2014
Pros: casual dress, great benefits, profit sharing, 401k
Cons: very strict attendance, poor management, it issues, cut hours.
Disclaimer - This is a review of Ambit's call center, not their headquarters. There are also many reviews by independent consultants which skew Ambit's overall look a bit. Consultants do not work on an hourly/salary basis, they are not hired directly by Ambit, instead they they work similar to contractors so they set their own hours and have somewhat of a commission pay scale.

Culture - When I first started, we had a different director and the mentality was "work hard, play hard". You'd get rewarded and recognized for hard work. Now, under new leadership, the mentality has shifted to "do more, with less."

The Job - The angry customers can get to you if you have a short temper but you get used to it, learn to not take things so personal. However, it's the repetitive nature of the job that can get to you.

Attendance - It's very inflexible, hours have been cut back lately (employees are barely reaching 40 hours per week now and many are getting sent home if they are close to reaching overtime) and strict adherence to your schedule is required. If you're sick or your kids get sick, Dr's notes will not excuse the absence unless it's something very serious. Not the best place to work if you have other priorities. You are given a "time bank" of 15 minutes per month - these 15 minutes can be used to cover you if arrive a few minutes late at the start of your shift, breaks, or lunches. 15 minutes is not a lot and they do not roll over, use them wisely. After you use up these 15 minutes, you accrue "occurrences", half an occurrence if you are few minutes late and a full one if you – more... are absent. Double on Mondays. You are given verbal, written and final notices (which is reasonable) before being let go. However, what is not reasonable is that just 2 minutes late can count agains't you, and if you're late from lunch and break you can see how these quickly add up. Not to mention necessary absences like taking your kids to the doctor.

Management - You will meet many awesome co workers and many of the supervisors are great. However managers are quick to make changes to policies and do not think of the effects on the call center long term. These policies translate to the QA department grading the calls differently, but when these policies get reverted back due to many complaints, your grades usually are not reverted. Micromanagement has gone to a new level recently with new leadership. Turn over is normal at any center but lately many good employees have been considering switching jobs.

The Pros - The great things about Ambit have always been their benefits. They start as soon as you get hired, after training of course. Training is paid for two weeks. 401k, profit sharing, access to a credit union, casual dress and once in a while they play music in the call center.The starting pay is pretty good for an entry level position - 14.50 per hour for their customer service department. Rapid movement up due to many people quitting. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work
Transaction Management & Billing (TMB) Supervisor (Former Employee), Dallas, TXJuly 30, 2014
Pros: lunch, family nights
Responsible for the daily usage/invoice (867/810) payment (820), service order, rate change (814C), and billing transactions for 54 markets in 13 states. I gained a lot of experiences over the 5 years working at Ambit

1 2 3 4

About Ambit Energy

Ambit Energy's¬†ambition is to sell more and more energy¬†and take market share from major US utilities. Taking advantage of industry – Read more

Ambit Energy Salaries

Customer Care Supervisor
$53,000 per year