Pros: great company, friendly management / co-workers, great benefits, lots of delicious free food
Cons: same cons as any other office job
This was my first real career job as well as my first time working in an office environment. As an IT technician at Amcom Office Systems I was the first person to contact for any internal IT problems. I also was responsible for researching and implementing a variety of IT solutions for the company.
The managers at Amcom were probably some of the best I've ever had the pleasure of working with. They were all very professional and they put a lot of trust in their employees which means a lot to me because I never felt like I had someone watching over my shoulders while I was working. They also liked to cook for us which is always nice!
The co-workers were also a pleasure to be around. With this being my first office job and hearing all the horror stories about office environments I was surprised that none of this applied to Amcom. There were no false smiles in the office, everyone was genuinely nice to each other and I never heard anyone talking about other employees behind their back.
A typical day at work varied depending on how many tickets were in the queue as well as any special projects that needed completing or researched. Sometimes I would spend all day doing tickets while others I was able to spend most of time doing research for one or more projects.
The hardest part of my job was that I had to troubleshoot a wide variety of problems, many of which my education at ITT-Tech didn't adequately prepare me for. That being said the management was very patient with me and told me that a lot of job is learned through experience. Needless to say I spent a lot of time on Google – more... and talking to the other techs on how to solve some of the more difficult problems.
The most enjoyable part of my job was researching IT solutions for problems that upper management would have. Normally I would have to find 3 solutions with pros and cons for each. This would require me finding and calling up different companies for information which I would then compile into a single Excel spreadsheet which I would then present at the monthly IT meeting.
The whole job was a learning experience. I found out what it was like to work in an office environment along with all the norms and expectations that came with working in that kind of position with that level of responsibility. I learned a wide variety of skills and troubleshooting techniques from completing all those support tickets.
Most importantly I discovered that this kind of job wasn't for me. Looking back on it I don't think I was ready for that kind of position because it requires a level of knowledge and experience that I simply didn't have yet. I also didn't like being cooped up in the office all day. I think that a field tech position would better suit my personality and work style because I would get to work with a variety of different people plus there would be some down time between each job which I could use to unwind and give my brain a break.
Overall I would recommend Amcom Office Systems to anyone who like working in an office environment. As far as the position goes I wouldn't recommend it as a first job right out of college but if you have 1-2 years of experience in the field I'd say give it a go. – less