Ameren Employee Reviews

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Great Place to Work... Slow In Advancement
Manager (Current Employee) –  St. Louis, MODecember 11, 2017
Ameren is a great place to work. The culture is very diverse and Ameren is very dedicated to diversity. There are many opportunities to learn on the job, continue your training via outside education institutions or internally through Ameren's Training Group. There are also many opportunities to make "lateral" moves into new positions and learn something new.

Middle Management overall is good - depends on the department (but for the most part they middle managers are indeed good.) Senior Leadership has a history of being more of an "old boy" network with a few women sprinkled in.

If you want advancement though, you'll have to wait your turn... its all about seniority and who's good side are you on (old boy network I told you about.)
Pros
Excellent work place with great benefits, work life balance, and really care about the employees and making the work place great
Cons
Not so much in career advancement - its a long wait
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horrible work environment
Customer Service Representative (Former Employee) –  Pawnee, IL 62558October 27, 2017
The job detail is not bad however the management and corporate policies are hard to balance. Employees who have been there for 20 years dont feel they have job security due to ever changing policies. very micro managed to the point of excess stress. mandated overtime is out of control. Employee moral is very low, with management not having any plans to boost.
Pros
good pay
Cons
horrible work atmosphere
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Current Employee
Customer Service Analyst (Current Employee) –  Peoria, ILOctober 2, 2017
Ameren would be an awesome company to work for if they would get rid of the horrible supervision and management. The benefits are good but, the cultural makes it very hard to enjoy going to work everyday. It is supposed to be a safe-to-say culture but, it is absolutely not safe-to-say!
Pros
compensations and benefits
Cons
supervision, management, culture
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Extremely difficult job
Customer Care Advisor (Former Employee) –  Jefferson City, MOOctober 1, 2017
Within the call center the nature of the work is extremely mentally taxing. The majority of the calls are irrational customers who are not interested in working the issue out, they are wanting to work the "system". When there are consequences for lack of responsibility, the customers are typically extremely beligerent. Very, very difficult work tasking.
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Very interactive with other employees
CSR - Customer Service Representative (Former Employee) –  Pawnee, IL 62558September 26, 2017
Loved working with the managers and employees. Everyone worked as a team and we all got projects and goals completed timely. Pay is very good but hard to advance in the company and loved the job but being on the phones 90 percent of the time is very stressful.
Pros
Pay
Cons
Pay bonus went away
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Stressful
Customer Service Representative (Former Employee) –  Peoria, ILSeptember 11, 2017
When it storms, you're forced to stay. Management is not very supportive. Your entire life has to revolve around Ameren. Management will not let you forget that you need them and that they don't need you.
Pros
Great health insurance
Cons
No work life balance
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I loved working at Ameren and would work there again.
Data Entry Clerk (Former Employee) –  Springfield, ILSeptember 8, 2017
The environment at Ameren is very friendly, laid-back and welcoming. I worked with the Gas and Operations division office maintaining gas cards mostly and other miscellaneous duties; so I got to see both the office work place atmosphere as well a part of what the gas and linemen do when they are at the plant; even a bit of what the engineers do. It was very fun and educating. Everyone was more than eager to help one another- and that is what I loved so much about working there. I was able to gain so much more knowledge of others careers because so many were eager, able, and willing to do so.
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Typical day consists of assisting callers with their utility requests, meetings, training as scheduled. Monitoring of calls.
Customer Service Representative (Former Employee) –  Peoria, ILSeptember 4, 2017
Ameren is a great place to work concerning the wage & benefits offered to employees. The work family you create is awesome, Ameren is family oriented and family comes first. There are opportunities for advancement various times throughout the year. Vacation, sick time, paid holidays and FMLA are offered. Recognition of major holidays are also celebrated. Immediate supervisors are available for employees at any time and use every resource available to assist employees, very supportive. The hardest part of the job is the mandatory OT plus you have to volunteer also. The most stressful times for calls are March through October of each year. Disconnecting of utilities begins April 1st of each year, then begins the college move in & move out of students. Call volume is extremely high and a lot of stressed and tired coworkers, Most enjoyable part of job was being able to actually the customer with a one call resolution that met or exceeded their request.. It definitely requires the desire and drive to help people to your fullest ability.
Pros
Wage, benefits, yearly bonus, coworkers, supervisor, overtime compensation
Cons
Mandated overtime, disconnect season, college season, illnesses spread quickly through call center
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Decent benefits, no opportunity for advancement
Electric (Current Employee) –  Belleville, ILAugust 29, 2017
Definitely who you know. The company tries to keep employees from advancement, hinders job growth and does not acknowledge employees previous training or experience. They try to keep employees in apprenticeships so they can claim they are training all these employees and justify rate increases.
Pros
Decent benefits
Cons
Little opportunity for advancement
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Great place to work!
Gas Engineer (Current Employee) –  Decatur, ILAugust 29, 2017
I have found my time with Ameren to be rewarding and challenging. My coworkers all get along well and collaborate often on projects. Management staff promotes personal and professional development and offers the tools you need to grow.
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Excellent Employer but had a reduction in force.
Call Center Supervisor (Former Employee) –  St. Louis, MOAugust 2, 2017
Ameren was an excellent place to work. I was offered a considerable amount of training and support. The benefits were well above average for the position I had.
Pros
Benefits
Cons
Went through a reduction in force.
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Good place to work.
Supervisor of Electric Operations (Current Employee) –  Mount Vernon, ILJuly 19, 2017
Good place to work with many benefits. Ameren covers a large part of Illinois and Missouri. Culture is very focused on safety. One of the difficult things about working at Ameren is that they like to implement things before they are really prepared or have trained employees about the changes. Ameren is a good place to work overall.
Pros
Good overall work
Cons
Sometimes they are not the best organized.
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Seasonal Work not sufficient for a family income.
Contractor (Former Employee) –  Marion, ILJuly 10, 2017
While I enjoyed my time with this company, it just could not sustain my families needs. Had this job been full-time, or even led to full-time employment, I would have stayed.
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Great benefits!
IL Customer Service General Supervisor (Current Employee) –  Peoria, ILJuly 4, 2017
Great benefits, competitive salary, work life balance is a little challenging in certain departments, great coworkers, too many politics at times within upper management.
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micro managed
Customer Service Representative (Current Employee) –  Peoria, ILJune 22, 2017
Broken promises, no place for family, employee input on change not valued, rules bent for some not others, discriminatory, wages are good if you can tolerate the rest
Pros
wages
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NitPicking, Overworked, Underpaid
Customer Service Representative (Current Employee) –  Pawnee, ILJune 21, 2017
At Ameren, health and safety is constantly shoved down your throat, until it comes to your health and safety when they want you to be available to work. Senior leaders and management could care less about your personal, emotional, mental health when it comes to being "top tier customer service". What about "top tier EMPLOYEE FOCUS"?! You are expected to work a 10 hour day, sometimes more. Never are you told "thank you" or "good job on that call". Calls are monitored weekly, and constantly picked apart, told what you've done wrong, and never what you did well.
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Temp position in a friendly environment
Customer Service Representative (Temp) (Former Employee) –  St. Louis, MOJune 6, 2017
This was a temporary position. I enjoyed the short time I worked for the company. It was a very pleasant environment. I will definitely apply now that I am job searching.
Pros
Great Company
Cons
Temporary only
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Good company, slow to change
Analyst (Current Employee) –  St. Louis, MOJune 2, 2017
Good company, however it is slow to change. Work life balance is good, management can be challenging, advancement can be tough,, but overall a good place to work.
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Ameren is great
Cyber Security Analyst (Former Employee) –  Collinsville, ILMay 31, 2017
Ameren is a great company with great benefits. I would probably have stayed at Ameren until retirement but I am not going to be retiring in the St Louis area.
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Internal Adaptations to External Forces...
Manager Supply Services Process & Systems (Current Employee) –  St. Louis, MOMay 19, 2017
They are doing the best with the changing cards they are being dealt from external forces. Internally they are trying to make the best of it and increase the interest and relevance of what otherwise is pretty mundane work. When there is no competition, there is no sense of urgency about much except internal programs which have the exposure to and anointing of top management. Within these programs, their handlers can do no wrong and $ doesn't seem to be a constraint. In most other areas that actually run the business the $ constraint is very real and is becoming increasingly austere with every budget cycle.
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Overall rating

3.8
Based on 123 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
4.2
Job Security/Advancement
3.2
Management
3.4
Culture
3.5