Negative Work environment
Customer Service Representative (Former Employee) – Pawnee, IL – March 16, 2017
Sadly, it was a great place to be a customer service rep. New management, but in last few years higher management has made the job expectations stifling. Negativity and fear of job loss are the motivators. Reps are encouraged to "rat" on each other rather than support one another in a highly stressful, high call volume environment. Overtime expected almost year around and can be mandated at any time based on their discretion. It is a thankless job. Find another job to build your career.
Lack of management support. Extreme job expectations. No respect for employees.