Customer Service Manager (Former Employee) – New Orleans, LA – August 18, 2017
Wouldn't recommend it all. Cut throat unfair work environment. If your going to work there do it only for the flight benefits it's not worth the headache. A group that feels like they are better than everyone else. Horrible company to work for.
Great job! I loved the fast paced environment and working with the public. The days could get long and rerouted but the overall job is good. I very much enjoyed the training and work environment and the other crew members I had the pleasure of working with. The job is what you make it.
Fort Lauderdale Hollywood international airport (Former Employee) – Broward County, FL – August 14, 2017
That's a book on day working at American can sometimes be a little hectic and somewhat stressful but you have to have self control and know how to deal and Converse with customers and other passenger's. Management could be much more organized. The hardest part of the job is that you're standing up 8 to 10 hours a day but overall it's a great environment wonderful team members great customers and a good place to work for employment..
Manager (Former Employee) – Fort Worth, TX – August 11, 2017
Head management was toxic. There were a lot of people trying to cut each other down and screaming at each other. The head of the department really likes meetings. There is a meeting for everything and not a lot actually gets done.
Information security engineer (Current Employee) – Tempe – August 11, 2017
American Airlines is the best company I've ever worked for. Diverse employee base with a Servant Leadership approach. My managers, senior managers, directors, managing director and vice president are aligned with what they are doing with company mission and vision.
Assisting passengers with booking flights and making changes to current tickets. I learned alot more about professional customer service in the time I was there than all my other jobs together. However its all politics in the office and unless you know someone in higher management the chances of promotion are slim.