American Airlines Employer Reviews

A very changing work environment..... You get to interact with all sorts of people, different languages and cultures.

American Airlines was my favorite employer. I worked for the compnay for 5 years before being laid off. A typical day at work included the inventorying of lost bags and trying to find the owner of them through the use of our proprietary computer systems. I also made calls to customers when bags were located and also answered incoming calls from customers – more...  inquiring about the baggage claim process, and even managed our warehouse which contained the lost bags. I learned many things about airlines and the transportation industry as a whole. My co-workers were all hard-working, but had a good sense of humor and kept a lighthearted attitude. There was never a dull moment. My favorite part of the job was when I had found a customers missing bag that was missing for a long time, and I got to make that phone call to that customer! The hardest part of the job? The airline industry as a whole is very dependent of the price of fuel, which, as we all know, tends to be very high. So there were many times of uncertainty when the company mentioned it would be downsizing to support the rising cost of fuel. Those uncertain times were never fun. Management for me was never an issue. My managers always set the standard by working hard and always being available. At the same time, they weren't micro-managers and allowed us to do our jobs. – less

The day started off with a pre-shift checking our assigned duties and then off to work.
Between each flight there was a re-cap and the back to work.

I worked there for two years as a Member Service Representative for the call center. This place is horrible to work. There is no room for advancement there. If the manager doesn't like you you are not moving to another department. They monitor your calls, and you can barely go to the bathroom. If you are going to apply there just to get in AA don't – more...  do it. It is not worth it, you wont be able to apply for a job for a year. The managers there think they own the place and they can do what they want like they own the company. – less

I wasn't there long, so I can't be too specific. But, everyone was helpful and easy to work with. The job itself was easy.
I typically just did what I was asked to help with. Mail, computer data or any other job I was able to accomplish for the advertising dept.

WORK LONG DAYS, UNTIL TASKS ARE FINISHED, NEVER LEFT UNDONE. WORKING WITH HIGH LEVELS OF TECHNICAL DATA, MANAGER IMPLEMENTATION OF NEW PROCEDURES AND ATTENDANCE COMPLIANCE FOR OVER 20,000 EMPLOYEES.
WORKING WITH A UNION, NEGOTIATING, AND RESOLVING ISSUES WITH ATTENDANCE, PERFORMANCE AND I HAVE IMPLEMENTED MY IDEAS INTO AN AUTOMATED COMPUTER PROGRAM.

Talk with co-workers, get on clock, recieve work assignments and go do job/jobs. Usually re-trouble shoot equipment and then repair, if you have a problem that you cant figure out ,you can get with co workers and ask for help, great source of knowledge.alot of diversity with experience and skills. There is really no hard part with this job, if you are – more...  willing to learn and work with others. You can not know everything. Alot of different equipment , so if your willing to learn , the opportunity is there. – less

Average work day assingned to a computer in a cubicle making fixs to data base refinery.

Management was not friendly however co-workers were great to be around.

Don't walk, RUN. Do your job hunting at a company with a management team that wants their company to succeed.

Its a great day at work - when everyday is different. Working for American Airlines, brought something different and interesting almost every day. Different personalities striving for the same goal - "provide customer satisfaction", is the most enjoyable part of any job. Being able to communicate with management and their understanding of any issues – more...  that might be arise is comforting. All personalities of clients are different - so that once in a while a client might not be in a "good mood", makes it difficult at times, but luckily, a goal set to turn their frown into a smile makes it a very enjoyable part of the job. – less

Because I was the least senior employee at the RDU station, it was necessary forme to know all aspects of daily operations, as I would be shifted to all departments on any given day. I felt really helpful and needed.

The most enjoyable part of the job, was the satisfaction of seeing
an aircraft push back for an on time departure.
management could have taken more time to communicate with
with the wokers rather than dictate or threaten to get the job done.
To be able to communicate with subordinates in stressfull times
as well as quiet periods would be a very tool – more...  to posess in times
such as these for more productive work force. – less

A typical day involved opening the office, writing corperate account tickets, and servicing customers with reservations, tickets, damaged baggage, trouble-shooting.
I learned to be customer service oriented. I also learned to be flexible in certain situations. I learned to manage an office. I learned to be a good listener. I also learned to stay positive.
Great – more...  co-workers, team players, fun, caring.
The hardest part of the job was irrate customers. Even in that I learned to let the customer vent, and listen to them so that I could assist them in resolving their issue.
The most enjoyable part of my job was my customers. I enjoyed working with the public, I enjoyed helping people reach their destination or dream vacation. – less

Great place to be to still serve my country part time while still working in the civilian world.

1. Meeting, getting gate assignments , as a crew leader I had to make sure my crews knew their places to ensure that the aircraft was guided in, loaded or unloaded, cleaned and checked for any type of defect to prevent delays. Basically supervising safety and security of the ramp in compliance with federal regulations.
2. I learned how to be a leader – more...  that provide great customer service, at the same time paying attention to the needs of my crew. As a leader it is still good to listen to the ideas of others that could benefit the company and you personally.
3.Management was great ! very helpful in understanding the needs of the employees.
4.Great co-workers! as always you have hard workers and unfortunately those who are there just to get a check.
5.The hardest part of the job was dealing with the weather at times.
6.The most enjoyable part of the job was meeting people, flight benefits, and being employed with a great company. – less

It was great to work for AA.. Nice co-workers.. great manager.. Always help you to spend quality time with family..great benefits

Excellent organization with excellent beneficts. Perfect for developing skills in customer service, time management, decision making and problem solving.

management suck management talks to people any type of way it does help college students out

Terrible management, no union support. Ethics was not an option.

Enjoyed my time with American Airlines .Great company to work for.