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American Airlines
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530 reviews

American Airlines Employer Reviews

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Very enjoyable place to work
Staff Assistant- HDQ Facilities Maintenance (Former Employee), Fort Worth, TXJuly 29, 2014
Pros: inclusive, nice co-workers and supervisors, decent benefits
Cons: low pay, difficult to move up
I very much enjoyed my job. I liked the people that I worked with. They made me feel like family. I was included very readily and quickly. The bureaucracy is a little heavy there, and systems are antiquated, but not hard to learn, and never hard to find help with any given system.
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Fun, interesting and never the same.
Flight Attendant (Former Employee), Chicago, ILJuly 29, 2014
Pros: travel benefits
Cons: commuting to work; hard to pass ride
Meeting new people and being a personal envoy was rewarding.
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FUN PLACE TO WORK
Flight Attendant / Community Marketing (Former Employee), DALLAS TXJuly 27, 2014
LEARNED A LOT ABOUT TRAVEL AND ENJOYED WHAT PARTS OF THE WORLD I WAS ABLE TO SEE
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Unbeatable flight benefits
Ticketing & Gate Agent (Current Employee), Portland, ORJuly 20, 2014
Pros: free flights
Cons: poor/absent management, terrible pay
Being the passionate traveller that I am, working for this airline has been an amazing journey. I was provided a position to help people in a very unique way that I found incredibly fulfilling, as well as the ability to fly around the country for free!
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Best Company
Customer Service Agent (Former Employee), midlandJuly 18, 2014
Best company to work for. Flights are a perk. Working enviroment is a blast!
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Awesome benefit. Must be a server, with strong customer service background
Customer Service Agent, Manager (Former Employee), NY, MIA, SFO, OAKJuly 17, 2014
Daily operational environment. Transportation of customers to and from various destinations.
Environment to meet and work with some internal as well as external customers.
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Great people doing their very best with often dysfunctional systems and leaders
Sr. Manager PALM PC, FM & IE (Former Employee), Tulsa, OKJuly 17, 2014
Pros: great benefits, but secretive and opaque compensation policies
Cons: trying to lead an organization were only the financial leaders had the ultimate power.
My typical day was spent constantly motivating and problem solving for an excellent staff and multiple teams under my direction. I learned that cultural change in an untrusting environment where leaders spend their efforts minimalizing the work of their peers can only advance at a snails pace, but unique and well developed teams can be successful in – more... spite of the obstacles. I enjoyed and counted on my reports to continue to motivate me by their loyalty and hard work and that the very best of this organization in is the front-line, not the top line. The hardest part of the job was the continuous struggle to correct outmoded and counterproductive policies and procedures, deal with the politics of ruthless peers, and keep an enlightened attitude in the face of total organizational and administrative dysfunction.
The most enjoyable part of my job was daily holding myself out as a different leader with a different, positive and caring leadership style, and the ultimate success and resilience of my teams confirmed that I had chosen the right approach to leading them - more as servant than master... – less
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Great place to work
Fleet Service Agent (Former Employee), Houston, TXJuly 15, 2014
Pros: free meals
Cons: not able to enjoy a good lunch when flights were late on bad weather.
my day will go fast by staying busy and able to learn to work around new equipment such new aircraft normally not flying to our station. the hardest part of the job was working on a cold rainy day. And the part that I like the most was able to fly at no cost.
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convenient to work at home
Home-Based Customer Service Representative (Current Employee), Cary, NCJuly 14, 2014
Pros: travel benefits
Cons: not very flexible with schedules and needing to take off for emergencies
i like working for american airlines i feel that i take away something every day from my customers because they're all different and you can actually learn from them. its difficult when you get a customer who is already frustrated and it seems there is nothing you can do to please them but overall i never end a call unresolved. the supervisors are good – more... with checking in monthly to see how you are doing and to let you know what areas need improvement or just to tell you how good of a job you are doing. – less
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Very professional environment
Technical Assistant - Payments & Card Services (Current Employee), Tulsa, OKJuly 14, 2014
Pros: travel
Cons: no tuition re-imbursement
Great company to work for.
Great travel benefits.
Enjoy the different divesity avtivities.
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Dynamic
Flight Attendant (Current Employee), Fort Worth, TXJuly 8, 2014
Pros: great experience and good benefits
Cons: not very good pay and extended time away from family
Great way to see the world and learn about different cultures. You never know who you will meet or what you will see.
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experience
Lead Ramp Agent (Current Employee), Pittsburgh, PAJuly 3, 2014
My typical work day I am on average 30 minutes early for work. I start my day by making a cup of coffee. I sit at the computer while the coffee is being made and start putting together the flight schedule for the day and seeing what the days flights are booked to. I then assign duties to the ramp agents. I have a different agent run a flight everyday – more... so they can gain experience and knowledge of how to run a flight. I then go into the operations office to make sure that nothing has changed with any flights that might not be in the computer yet. By the time I get all of that done it is my scheduled start time. I head outside and start getting the equipment ready and in place to start loading the aircrafts with the bags so they are ready to go for departure time. The rest of the agents 30 minutes to one hour after I do so by the time they come out all that needs done is bags being loaded. This is how my work days typically go. The rest of the flights for the day all have someone else assigning people different duties for each flight. I also watch the agents work and perform safety audits and time audits to see where we can be more efficient. I have learned that by letting the agents having the responsibility of getting a flight out on time helps them become stronger agents and have the ability and knowledge to step up into a leader role when it may be needed. I enjoy the people I work with. It is the type of environment that we are always having fun and laughing. The hardest part of the job is the elements in the winter and summer months, and the constant short staffing. When I first started at American the management team worked really well. In the past couple months management has changed and the way we were able to work everyday and our whole system has been disrupted so it has made things very challenging. – less
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productive and fun workplace
Station Agent (Former Employee), Cedar Rapids, IAJune 29, 2014
great place to work. friendly and motivating co-workers. room from growth in company
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Good opportunity in work.
Utility person (Former Employee), Nashville, TnJune 28, 2014
Was there for 17 to18 years. Good benefits and growing salary.
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stressful
Customer Service Representative (Former Employee), Richmond, VAJune 27, 2014
Pros: free flights
Cons: not being able to leave if flight are late
*Sell travel insurance.
* Announce arrival and departure information, using public - address system.
*Informs travel agents in other locations of space reserved or available.
*Telephones customer or ticket agent to advise of changes with travel conveyance or to confirm reservation.
*Sell and assembles tickets for transmittal or mailing customers.
* – more... Read coded data on tickets to ascertain destination, marks tickets, and assign boarding pass.
*Announce flight info.
* Handle flight and in-flight paper work. – less
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Was a career job
Project Manager (Former Employee), Fort Worth, TXJune 23, 2014
Pros: travel benefits, great co-workers, interesting work, family environment
Cons: can be stressful at times
When I was hired at American Airlines, it was a time when you would have a career for life.

However, when the world changed on 9/11 I found myself in search of a new life.

I was one of the lucky ones in terms of how lives changed during that time. Just like any corporate job, it has it's ups and downs but when you bleed jet fuel, it's the place to – more... be. – less
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five star's
Customer Service (Current Employee), Chicago, ILJune 23, 2014
Every day is interesting. co worker's are great, Manger's wonderful.
to work with. taking care of our passenger's. that's what we do.
as for the hardest part just don't like to see the passenger's miss their flight.
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american airlines
Customer Service/Ticket Agent (Former Employee), Irving, TXJune 19, 2014
I had fun the whole time i work here got to meet all types of people,my co workers was always happy and cheerful and I always learned new thing just being a ticket agent and checking in bags. the hardest part was trying to explain to customers that their bags might be pulled to the side and checked and opened to make sure nothing was in it.
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Good company to work for.
Aircraft Maintenance Technician (Former Employee), Dallas Tx.June 18, 2014
A.A. afforded me a wealth of aviation knowledge. I have met coworkers at A.A. that most definitely are life long friends.
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A rewarding life experience
Purser Flight Attendant (Former Employee), Miami, FLJune 17, 2014
A career in the airline industry, particularly as a Flight Attendant is filled with education and adventure.

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About American Airlines

AMR knows America's spacious skies -- and lots of others.┬áIts main subsidiary is American Airlines, one of the largest airlines – Read more

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