Station Agent (Former Employee), Greer, SC – November 25, 2013
Customer services representative. Worked with passenger and documentation. I learned to be patience. Changed only twice and they were very flexible. I gain some good friends. The hardest part was working outside with freezing temperature in winter and very hot on summer. Traveling.
Customer Service Manager (Former Employee), Kenner, LA – September 11, 2013
Pros: travel experience
Cons: not being able to always accomodate passengers, in a timely fashion, due to unforeseen circumstances such as weather and maintenance issues
I enjoyed working for American Airlines because every day brought a new challenge. There was never a "typical" day and that's what made it interesting. Most management that I've worked for were supportive and kept the staff informed. I learned the airline business, improved my people skills, and became more safety conscious. The hardest part and most – more... enjoyable of the job was working with people. – less
Aircraft Maintenance Technician (Current Employee), AFW Fort Worth, TX – September 4, 2013
The future of AA is unstable. Future employment for AMT's is even more unstable. Moral is low and tensions are high. Management does not trust labor, and labor does not trust management. Tired of the unending daily drama. Time for a new job.
Manager of Passenger Service and Ramp Services-SFO (Former Employee), San Francisco, CA – August 21, 2013
Pros: lots of career advancement opportunities and training, good relocation packages, great people to work with
Cons: work holidays and weekends in an airport position, average salary, possibility of layoff
I spent 23 years working with AA in various airport and headquarter positions in Canada and the USA. AA provided me with numerous opportunities for advancement as well as Leadership Training and networking opportunities.
The motto for employees at American Airlines was that all that was certain is that there would be change. Each day brought a variety of challenges to be met and conquered. This was also the most enjoyable part of the job. Each customer came with their own expectations and needs and I found great satisfaction in meeting those while maintaining the profitability – more... of the company. – less
Aircraft Maintenance Technician (Former Employee), Queens, NY – August 14, 2013
Tire Change, Brake Change, Servicing Oil/ Hydraulics, Sheet Metal Repair, Locating and Repairing Leaks, A checks, B checks, Electrical, Pneumatic, fuel, and hydraulic trouble shooting, inspection of aircraft parts, replacement of inspected parts
General Manager (Former Employee), San Antonio, TX – August 13, 2013
Pros: free travel all over the world
Cons: under staff
A typical day at work is fast paced, time sensitive. Very challenging. Opportunity to be visible and engage employees. Opportunity daily to meet and greet customers to thank them for their business. Project planning to rollout new procedures. The most enjoyable part of the job was talking with customers who are traveling on Vacation or to family events. – more... The hardest part of the job was never having enough employees to service the customer during off schedule operations. – less
Frontline Leader (Former Employee), Haiti – August 13, 2013
I Enjoyed working with AA because it gave me the opportunity to challenge myself, work with people, and help others. I found my way out in management, Customer Service, and Leadership. The most enjoyable part of the Job was helping the customers.
Executive Assistant to Vice President (Current Employee), Ft. Worth, Texas – July 24, 2013
As a successful executive assistant for one of the largest employers in the metroplex, the primary required trait is flexibility. Influences beyond our control frequently change the direction of our planned schedules; adaptability is key. Being able to convey a sense of calm and effect change with poise and confidence is a requirement.
Through my experience – more... with hundreds of employees from executives to the frontline I've learned that everyone has a story. Taking a moment to understand those stories and respond in a dignified manner allows others to feel valued. That's all most people need and it typically fosters cooperation.
The most enjoyable part of our corporate culture is the pride our colleagues take in striving to create an excellent product delivered with superior service. I am honored to work among some very brilliant individuals. Collaborating with them is always educational. – less