As a 28 year employee of Legacy American, it was with excitement and trepidation when the company merged with USAirways. I have always been willing to embrace change and looked forward to making the New American the best place to work. Unfortunately, it has been a challenge in seeing the culture change so much from what I was used to and the operations and most of all, the customer service going downhill over the last couple years. The company is making money which is good, but the work environment is more USAirways (and in Phoenix, America West) then truly as a combined company. As I have told my employees many times, if you aren't happy, then time to look for something else. I have many fond memories of my job, my co-workers and friends and I am not saying anything bad about American in general. It has and I hope it will be in the future a fantastic place to work. After 28 years and reaching a certain age, I hope to find something else to challenge me and grow as a person and an employee.
Flight benefits, health benefits
Inconsistency in policies and procedures