I call it my mom and dad !
Supervisor (Former Employee) – Honduras – February 21, 2017
I think most of the customer service I learnt came from all the trainings and education American Airlines provided to my personal experience.
I started working at the airport in Cargo Service and moved through different positions in the company.
I started as a full time and moved to part time, so I could go school and finish my University degrees. Fist I work full time and then part time, I was trained to act as supervisor and Top Trainer and Airport Coordinator.
It is almost impossible to fill and explain all the great things I did with American Airlines, all the countries I travel and the things I learnt and saw. The hardest part of my job was the deadlines and working against time with an airplane on the ground and doing with quality and providing the best customer service possible. The best part was working seeing the planes take off and knowing the you were part of that flight and that many people rely in your professionalism and skills to make something so simple great.
American Airlines is one of the most amazing companies to work for,
Area for growth and learn; and places you could travel.
In Tegucigalpa that growth was limited you learnt a lot but you could not easily move up the ladder