Customer Service Representative (Former Employee) – Raleigh, NC – September 20, 2017
Typical day at work starts at 8am sharp.. Incoming calls begin ringing not stop until 5pm Employee's are of different cultures, we all got alone well. The best part of the job was team playing, we help one another with solutions and over flow work and calls
Collection Administrator II (Former Employee) – Raleigh, NC – August 7, 2017
Company has changed dramatically. It was a very good company to work for until they overwhelmed their employees with an immense amount of work. Change deflated company interest in the employee and now you're just a dispensable person that is expected to do the work of two people. The unrealistic expectations are shadowed by the lack of training and professionalism.
A typital work day was very busy and learned a lot about insurance, different systems, Management was noy great at all. too manay changes all the time. Workplace culture was a lot fun. Everyone was easy to get alone with and we had fun activities. The hardest part of the jod was having to deal with changes all the time and not enough training. The enjoyable part of my job was helping patient resolve issues, and getting alone with coworkers.
Clinical Services (Current Employee) – City of Sunrise, FL – June 27, 2017
I have been with the company for a number of years. While the benefits are decent. The salary is pretty low compared to competitors. You only get a 5-10% increase depending on the position when you move around from within, whereas someone from the outside can make on average $10-20k more than you coming in. I think if the company starts offering more in salary than people would be inclined to stay. Overall the company is not bad, just some things that need to be reviewed upward with salary.
I enjoy working here because our department treats us very well. Can't say the same about other departments which I have worked in. Management could be better with reprimanding those that do not do their work and have others always assist, but still get the same bonus and raises every year.
Collections and Customer Service (Former Employee) – Arlington, TX – September 7, 2016
Typical day at work: I always had great days at work. No complaints. Learned: The importance to select the correct Plan/Network along with the Carriers in order for Modifiers to drop correctly and for the contract to pay correctly. Management: Direct Management stands behind you and helps you to succeed Co-workers: a pleasure to work with Hardest part of job: letting it go Most enjoyable part of job: meeting my daily challenges
Worker (Current Employee) – North Carolina – August 31, 2016
Good place to work. Pay isn't great. Paid Holidays. Benefits are good, but expensive. Don't expect to move up unless you are in good with management, meaning the most experienced person will be over looked if a managers pet applies. You will be promised raises and bonuses, but after you are hired you learn none of the promises are true. To advance in the company one will need to kiss up or be a pet. Managers know who they want when they post openings therefore one will not be even interviewed as a courtesy or even considered. Training is a joke it's more like heres this and that figure it out. Managers are not easy to approach and are not open to new ideas. Word of advice mangers and supervisors do not like to be challenged and don't dare tell them you know more about a particular area than they do. Hard workers are over looked for promotions and over time,but the favorites are promoted, given over time, and a blind eye is turned allowing them to roam around the office and free to socialize as they please....some of them being the team leaders. If they reworked the management and hired people based on experience rather than friends I believe the work environment would be greatly improved.
Collections Administrator II (Current Employee) – Arlington, TX – February 25, 2016
This is by far one of the worst places to work the ARLINGTON Tx office! Collectors manager does not stay on top of info to lead nor guide. Managers are more concerned with asking (this has been verified) peers to spy and or take pic's off staff. Managers answer a question with a question!, collectors play the role of biller, coder, and collector. Most of the AR is uncollectoable billing too old they make most their money from clean claims. Your expected to appeal claims without proper tool and yea your clinical staff bcuz you will appeal any denial and must intrepid medical records. Management too worried about gossip instead of helping. Email system is 26yrs old you aren't even notified when you get new mail that says a lot! Ppl are walking out daily!
associate (Former Employee) – Charlotte, NC – January 25, 2016
The Charlotte branch of American Anesthesiology is a corporate office for Southeast Anesthesiology Consultants and Southeast Pain Care. Don't be fooled in case a job listing is posted with a different practice name.
Office culture here is horrible, particularly on the management level(s). Upon starting employment, you will soon find yourself facing two options: stay for the health/dental/401k and endure horrible treatment (or, at best, neglectful treatment) as long as you can, or quit. Turnover here is considerable, with good reason. Any former employee could talk your ear off as to why.
There is no room for advancement. Most jobs do not have a means of promotion. Do not expect to be paid more if you have previous experience.
Customer Service Representative (Former Employee) – City of Sunrise, FL – October 27, 2015
It was a very good place to work but the management is very poor. They do not know how to communicate with you and they do not care if they hurt your feelings. When you go higher up they do not want to hear it unless you have proof or paper trail which is utterly unfair.
This is an excellent career choice for growth. There is defiantly a lot to learn. With the medical field constantly changes the company does it best to keep the employees up to speed on the many changes. AA also does a lot of promoting from within so you growth is totally up to you.