American Association for Cancer Research Employee Reviews
American Association for Cancer Research
Job Work/Life Balance
Satisfying Work, Yet Sluggish Career Outlook
Membership Services Liaison (Current Employee), Philadelphia, PA – May 29, 2013
Pros: enjoyable colleagues, great healthcare benefits
Cons: no room for advancement, stagnant pay scale
Working in Membership Services, I juggle many responsibilities, from troubleshooting clients' issues with accessing electronic journal subscriptions and submitting dues, to fielding a constant stream of inquiries about membership within the Association, details of our many medical conferences, and a variety of other topics. I have thus honed my ability to multitask and have developed the patience and endurance necessary to serve a wide span of clients, both domestic and international. Due to the fast-paced nature of this position, I have learned to adhere to strict schedules to ensure all goals are met.
I am lucky enough to have both a coordinator and director who are supportive and approachable, and rather than shy away from their constructive criticism, I eagerly listen, as I value my reputation as a dedicated, hard worker. Collaborating with my co-workers is a pleasure, as we have a mutual respect for each others' ideas. I feel we all pull our weight within our small department and this creates a positive, encouraging atmosphere.
While I have cooperative colleagues, we are under-staffed and this leads to a fair amount of stress during busy periods. However, I am able to shoulder the extra responsibilities and believe it has actually improved my coping skills.
Meeting clients' needs is a rewarding experience. I assist individuals from the high school level all the way up to seasoned P.I.'s and professors. Unsurprisingly, many keep hectic schedules and are looking for quick yet effective solutions to their inquiries. I enjoy meeting their needs and making their days a little – more... easier. Dually, I find it satisfying to run reports and pull statistics from our database to analyze the organization's outlook--it fulfills my meticulous nature.
As evident, I am fond of my workplace. However, it has become apparent there is little to no room for advancement. The organization prefers to "not rock the boat" if employees are performing well in their present positions and they rarely promote voluntarily. Even if approached by an employee, management is reluctant to discuss the possibility of a promotion. While benefits are great, pay is not commensurate with effort. The discouragement of not seeing any advancement opportunities in sight has caused me to move on in search of a company able to offer me room to grow. I hope to find this through working with you. – less