Voluntary Benefits Account Representative
American Benefits Consulting LLC - New York, NY

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Voluntary Benefits Account Representative
New York, NY
Employment Status: Full Time

GENERAL DUTIES:

  • Primary contact for clients on a daily basis for the administration of the benefit program
  • Manage escalated issues interacting with HR Benefits, Payroll or IT contacts at client
  • Monitor the daily payroll file process with clients/carriers, confirm files are send/received;

follow up with clients/carriers on missing/incorrect files

  • Analyze and respond to inquiries from clients using internal systems/resources and/or

working with outside carriers

  • Provide invoices to clients for payments and work with the client on payment discrepancies
  • Assist with resolving inquiries from internal call center representatives, such as employee

questions/issues with individual payroll deductions or enrollment confirmations

  • Review reports on a daily basis for assigned clients and work with internal IT/client contacts

to resolve any deduction issues based on reports

  • Produce monthly/quarterly participation reports to assigned clients
  • Assist with special projects for clients, as needed
  • Assist with team projects, as required including testing of new system functionality, writing of

process and procedures

  • Attend meetings and assist with new case implementation, as needed
  • Serve as back-up call center representative

REQUIREMENTS:

  • 5-7 years Customer Service/Account Management expertise
  • Strong organizational and time management skills
  • Ability to analyze and problem solve
  • Knowledge of Employee Benefits with a preference to Voluntary Benefits
  • Self-motivated and flexible; with a sense of urgency
  • Excellent listening, oral and written communication skills
  • Able to manage multiple tasks while prioritizing effectively
  • MS Office including in-depth knowledge of Excel

American Benefits Consulting is one of the leading providers of Benefits Strategies to some of the world’s largest organizations spanning industry sectors such as: Telecommunications, Financial Services, Retail, Technology, and Manufacturing. Our primary focus is on Group, Voluntary, Executive, and International Benefits Consulting. Through our comprehensive services and platform support, American Benefits Consulting provides “Best-In-Class” solutions incorporating Group Auto & Home, Identity Theft Insurance, Vision Care, Long-Term Care (LTC), Critical Illness (CI), Pet Insurance, Group Legal and a variety of other plans.

We appreciate your consideration however, only those candidates chosen for interview will be contacted.


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