American Credit Acceptance Employee Reviews

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Be ready for change!
Servicing Specialist (Current Employee) –  Spartanburg, SCSeptember 14, 2017
This job is a great job for someone who wants to sit down & work. You have to be able to deal with customer using profanity on the daily basis if you're apply for the servicing special positions (collections dept.). And you will also need to be able to adapt to change swiftly.
Pros
paid lunches
Cons
healthcare, management shows favoritism
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ACA is a good company to work for, has several departments to fit just about any preference. Plenty room for growth and advancement. I strongly sugg
Servicing Supervisor (Former Employee) –  Spartanburg, SCAugust 10, 2017
ACA is a good company to work for, has several departments to fit just about any preference. Plenty room for growth and advancement. I strongly suggest this company to job seekers.
Pros
salary
Cons
none
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collector
Collection Agent (Former Employee) –  Spartanburg, SCJuly 28, 2017
Very hard job when people states that they don't have the money for their car payments what can you do. They want you constant to call them. The raise sucks for all the hard work after 90 days you only 3 cents raise. Customer always constantly threating this company with major law suits.
Pros
will hire
Cons
can't keep employees
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Not the best experience
Senior Consumer Relations Specialist (Former Employee) –  Atlanta, GAJuly 20, 2017
At the time customers were constantly unhappy with their account representatives. The biggest issue from an employee stand point is the fact that they never did much to build employee moral.
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Awesome place
Collection Manager (Former Employee) –  Houston, TXJuly 12, 2017
great place to work enjoyed the camaraderie with my coworkers advancement to further yourself was great management was great and learned a lot enjoyed going to work
Pros
Growth, pay and education
Cons
cannot list any
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Ok place
Funding Specialist I (Current Employee) –  Spartanburg, SCJuly 11, 2017
No too much to say about american credit acceptance. It started out as a great place to work, it still is a good place to work, most of the people are great people.
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Enjoyed being a part of a successful growing company
Team Lead Funding Specialist (Former Employee) –  Spartanburg, SCJune 21, 2017
Great people to work with and excellent opportunity for advancement. I would recommend this company to someone that is interested in sub-prime automotive finance lending.
Pros
Management
Cons
healthcare
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Several missed opportunities.
Executive Resolution Specialist (Current Employee) –  Spartanburg, SCJune 12, 2017
I started working at with American Credit Acceptance and loved it. Time has changed and I feel as though I have maximized the opportunity available currently.
Pros
knowledge
Cons
limitation
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Productive and Family Oriented
Servicing and Collection Supervisor (Current Employee) –  Spartanburg, SCJune 5, 2017
American Credit Acceptance is a subprime lending company specializing in auto finance. I managed a group of customer service representatives that assisted customers with solutions on bringing their account up to date. American Credit Acceptance is a professional organization who values their employees.
Pros
Company Luncheons, Organized, Work-Balance, Job Security
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Great company
Senior Funder (Former Employee) –  Spartanburg, SCJune 2, 2017
Great supervisors, very long hours, so so pay. Great perks, working with some client very difficult. Not enough days off. great co workers,
Perks are the bonuses.
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productive fun place to work
Loss Mitigation Specialist II (Current Employee) –  Spartanburg, SCMay 31, 2017
a typical day at work for me includes working in the impound department calling lots to get fee info to determine if unit is worth us picking it up or not.
Pros
free lunches, pay day jean day, prize giveaways
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Growing Finance Company
Learning & Development Specialist (Current Employee) –  Spartanburg, SCMay 24, 2017
American Credit Acceptance has grown a great deal in the time that I have worked with the company. The company aims to keep jobs available in Spartanburg, SC. Great start for an entry level position.
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Good place to work
Loss Mitigation Specialist (Current Employee) –  Spartanburg, SCApril 21, 2017
This company is good for promoting within. ACA has good work schedules. Great company empowerment activities. Overall good place to work. Great people
Pros
Good Schedule
Cons
pay rates
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Darts Galore
Senior Data Analyst (Former Employee) –  Spartanburg, SCApril 3, 2017
ACA was a good company to work for my first two years. I was promoted and expectations rose beyond belief. One is not allowed to make mistakes there.
Pros
SQL programming
Cons
Expectations
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Poor management, Micro management to the max
Account Manager (Former Employee) –  Spartanburg, SCJanuary 18, 2017
If you like being under pressure. This is the job for you! Collections department not very organized. Good monthly bonus plans.
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American Credit Acceptance
Specialist (Current Employee) –  Forest Park, GAJanuary 10, 2017
American Credit Acceptance is a great company there vision to what they are trying to accomplish is exciting , My peers are awesome.. Most of the Management seems to care about the team , however the pay and bonus structure is not good at all...
Pros
people
Cons
money
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Good place to get started in collections
Team Lead (Former Employee) –  Spartanburg, SCDecember 23, 2016
The management team is horrible. Have a lot of favoritism going on in the company. Executive leadership team is not minority friendly. They are not open to hiring any minorities in the leadership roll.
Pros
Competitive pay
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Poor management, bad foundation
Funding Analyst (Former Employee) –  Spartanburg, SCDecember 6, 2016
Poor business practices, untrained management, nearly no training or professional development. I wouldn't recommend working here to... Really anyone.

Only pro would be for entry-level college grads looking for any kind of resume builder.
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fun work place
Team Lead in Collection (Former Employee) –  Spartanburg, SCNovember 16, 2016
there is always a team effort .. friendly management that want to see their employees get ahead and move up, the training is very good and the management makes sure the teams / employees are knowledgeable the to laws & guidelines
Pros
the pay
Cons
the customers
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work place
Collection Manager II- Manage portfolio (Current Employee) –  Spartanburg, SCNovember 16, 2016
Could be a great company if every thing was fair. You don't get promoted on value or work ethics. Its who you know. Some people have been here 5 years and never gotten promoted. You could see if the people im talking about wasn't hard worker, laid out or didn't met goals but these are good worker.
Pros
Nice building
Cons
Make a lot of promises the cant keep
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Overall rating

3.0
Based on 115 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.9
Job Security/Advancement
2.6
Management
2.6
Culture
2.8

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