Customer Service, Sandy, UT - August 26, 2015
My experience at American Cruise Lines was totally negative. The company is dishonest and will lie to you about pretty much everything. Example: during the interview I was told I'd only be required to work one Saturday per month. The reality: you could be scheduled to work as many Saturdays (and Sundays, for that matter) per month as ACL deems necessary. Management is very unprofessional, incompetent and has zero respect for employees in any capacity. You are just a money-making machine in their eyes and are disposable. Do not dare go to them with any legitimate suggestion or seek their understanding: they don't care. We were given a 3-day "training", after which we were thrown to the wolves and expected to talk to customers and resolve their concerns and issues with nonexistent knowledge. Often, supervisors were (conveniently) unavailable to help when we had questions and needed their help. Our group was very small and we were all clueless and often we didn't have anyone to turn to for answers. The work environment is also very bad and unpleasant. Co-workers with obvious mental and emotional issues (or who are just mean, jealous and petty) will stab you in the back and will try to get you in trouble and make you look bad with your supervisor over any issue, real or imagined. Turnover at American Cruise Lines is ridiculously high and for very good reasons. Customer complaints over misleading ads and the overall poor quality of their cruises is high. ACL is doomed to go out of business very quickly once Viking expands and customers have more choices when it comes to river crusing.