ADMINISTRATIVE ASSISTANCE (Former Employee), Canton, OH – September 28, 2013
Pros: good pay
A typical day at work would include checking weather report. Looking over attendance, so that if anyone called off the reconnects and disconnects could be transferred to another Specialist. Answering questions from Supervisors, and field personnel regarding customer's accounts.
Subject to micromanagement, mangement poorly communicates
Contractor through Sun Technical (Current Employee), Michigan – October 13, 2014
Pros: decent pay
Cons: no benefits
Company claims to be a team-oriented place. However, it is anything but that. As a contractor, you are treated as lowly and replaceable. Process to get a permanent position is unclear and is subject to "who you know," as opposed to based on merit.
Customer service (Former Employee), chatrlotte North Carolina – September 22, 2014
• Handling billing inquiries and service requests • Offering advice about how our customers can save energy and money • Explaining company policies, procedures and government regulations as they relate to customer billing and service • Setting payment arrangements on past due accounts
Pays well (but they are in the middle of a compensation design so, that probably won't hold true..) has some major cultural flaws though.
Environmental, Health and Safety (Current Employee), columbus, ohio – September 16, 2014
Pros: great pay and benefits - for now
Cons: ultra conservative environment
This is a great place to work if you are an engineer and/or ultra conservative white man. Women, gays, just don't. They claim to be all for diversity but in the actual working environment it doesn't come through.
There is virtually no room for advancement and you will have to be an engineer to move up, even in things that don't require an engineering – more... background. In my area at least, a lot of the folks are just strange probably because well...they are all engineers. – less
Company needs to offer additional training when employee needs it. Not just throw you to the wolves.
Transmission Operator (Former Employee), New Albany Ohio – August 23, 2014
Pros: still trying to find one. once old management is out new albany will be a great place to work.
Cons: until old management is gone. too many to list.
Company is old school in why change if we have been doing it this way for 30 years. It is time for the old management to retired and let the younger Management make the progressive changes needed. The AEP Training Dept is also in dire need of new leadership. The TDC Operators need more respect and compensation for the job stress they work under. Overall – more... work environment needs to be addressed before many of the Operators go elsewhere. There is so much potential that is being restricted. – less
Control Technician Sr (Current Employee), Moundsville, WV – July 6, 2014
Good Job, But with all the benefit cuts and they are no longer competitve in the job market in our area for qualified workers, and are letting qualifed people just walk out the door with an "oh well" attitude,
Technical Writer/Web Developer (Former Employee), Tulsa, OK – July 6, 2014
Pros: great experience and opportunities for training
Cons: management was located out of state
Designed and developed over 60 intranet/internet web sites and online help system; created high-end Macromedia Flash presentations, from maps to multiple page web sites; designed and developed ASP applications; converted 8,000 pages of hardcopy publication to online material in three months; edited, proofed, and revised online and hardcopy publications; – more... developed and maintained Windows online files; tutoring and training clients on maintaining web sites. Internal business group that relied on work from business groups inside AEP. After the merger of CSW-PSO with AEP, AEP's internal documentation group took more of the lead and eventually was dissolved. – less