Pros: fortune 500 company, great health care, long-term employment
Cons: midnight hours, un flexible schedule, call center enviroment
Answering phone calls from AEP's 11 state territory. Mostly dealing with billing questions. Adjusting bills, setting up payment agreements, extensions. Also dealing with commercial accounts. Inputing new customers in to Virtual Agent computer system. Faxing, filing, mailing documents to customers and agencies.