The job itself is not bad but don't expect any support from management whenever a problem should arise.
The managers, mostly women, love to gossip about and to the employees and would rather stir drama than pitch in and help or resolve issues.
They also pit the employees against one another which can create a hostile work place at times.
The blame game and throwing the little people under the bus type of Management who doesn't care about the clients but a great deal about their year end bonuses.
They come in late and leave early.
If you work here, you should just go with the flow, tolerate the gossip and ask for a strong starting pay rate because raises and advancements aren't likely.