I am able to work from home if I choose. I support a great team of people around the country, in several different departments. The company has new senior management so understandably, there is a lot of uncertainty. It will be interesting to see where the company is headed in the future. I am hopeful things will improve with this new management.
Travel research assistant (Former Employee) – Fort Lauderdale, FL – September 21, 2017
I worked in a large call center doing research for the agents . I learned a lot about travel . Management was very unfair and if you were not on their favorite list you could be out the door in a minute .The workplace culture was very unbalanced and as a clerk we were not as the bottom by the agents and management . The hardest part of the job was being treated less by the agents and mangers. The most enjoyable part was my free hotel stays .
low pay. cant live on the brand alone. felt to many proxys used to seriously enjoy the benefit of working at American Express. Great diversity and cultural environment. technoolgy never matched the brand we were to preserve. Not open to constructive criticism for improvements. Commited to good service delivery and enforced good teamwork.
Various Positions Held (Former Employee) – New Jersey – September 7, 2017
They need to pay more as the payscales are on the lower side in comparison to other TMC's. Management can be better however there are always changes of what is required which it may make it hard for certain managers to be able to be more effective.
Management could care less about your career. Too much middle management power. Poor equal pay for women
Call Center Agent (Current Employee) – Georgia – September 1, 2017
Your job depends on a survey in a call center. Stay far away.Low pay and discriminatory practices-stuck in a cubicle call center. Very unprofessional middle management or team leader level. A who you know environment
with the exception of some bad apples in management fun place to work
Corporate Travel Agent (Former Employee) – Dearborn, MI – August 15, 2017
I actually liked working for this company,Benefits were good compensation was good,however due to certain managers that feared you taking there position workplace was not as pleasant as it could have been. upper management was wonderful.
benefits were excellent
you have to walk on eggshells around certain people, and never feel free to express your self kinda of ironic as the company name is american express.
Manager (Current Employee) – Jersey City, NJ – August 13, 2017
Parts of org are amazing, collaborative, and genuine. While other parts do not seem to care about employees. Unfortunately, these latter parts are senior corporate leaders. They don't seem to understand the start-up mentality. Corp leaders still have much of the old slow hierarchical political red tape that chokes employees to death with too much work and not enough opportunity.
Manager - Process Transformation (Current Employee) – Phoenix, AZ – July 21, 2017
Co-workers are fantastic and very friendly. There is never a dull moment and always something new to learn. Great opportunities for movement within the organization. Global environment, working with people from all over the world. The hardest part of the job is managing the work/life balance as resources are stretch thinly. The most enjoyable part of the job is working with people from different departments and countries and learning new skills and shortcuts. Typical day at work - is running from meeting to meeting and fitting in my work in between. Management is hit or miss. Some of the leadership team are fabulous and there are others that are difficult to work with.
Unappreciated most of the time for going over and above expectation. Over and above I love the travel industry, specifically travel transportation. There wasn't any work life balance in this corporate call center environment. No flexibility at all in any part work or home.