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American Express OPEN
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8 reviews

American Express OPEN Employee Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible Management
OPEN Business Specialist (Former Employee), HomebasedJanuary 29, 2015
Pros: benefits, bonuses, pto
Cons: management
I was there exactly 1 year and quit on the spot because I felt harassed by a horrible manager named Diana. There was not much room for advancement due to those being there longer and working in their center before becoming home based. They covered the cost of internet and phone services which most companies don't. They also provide the pc and phone.
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Highly educated group of Sales Professionals
Senior Client Manager Top Client Group (Current Employee), Phoenix, AZOctober 29, 2014
Pros: flexible schedule and overall good culture.
Cons: compensation plan is too gray and does not compensate top performers.
Great place to work the Top Client Group focuses to much on analytics and not enough time on growing the new business.
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Highly educated group of Sales Professionals
Senior Client Manager Top Client Group (Current Employee), Phoenix, AZOctober 29, 2014
Pros: flexible schedule and overall good culture.
Cons: compensation plan is too gray and does not compensate top performers.
Great place to work the Top Client Group focuses to much on analytics and not enough time on growing the new business.
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Productive environment
Customer Care Professional representing (Former Employee), Appleton, WIMarch 29, 2014
Pros: flexible schedule
Cons: bonuses were hard to achieve
Management was excellent and always willing to educate and support. The most enjoyable part of the job was assisting business owners, therefore, providing an actual service, not just being a mouth-piece for the company.
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Great people, great work
Senior Manager, Digital Acquisition (Current Employee), New York, NYMarch 31, 2013
Pros: work flexibility (work from home opportunities are vast)
Cons: limited upward mobility
The people of American Express OPEN are top-notch: highly intelligent, collaborative, and fun.

Most of the work is highly interesting. American Express OPEN's leaders think dynamically about how to best serve small business owners and don't always stick to coloring inside the strictly defined lines of financial services. This creates extraordinary value for customers and exceptional career experiences for employees.

One thing to watch out for is that restructuring and the pressure to keep operating expenses low restricts upward mobility for many employees.
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Tea Party with Knives
Digital Acquisition, Marketing Analyst (Former Employee), New York, NYFebruary 12, 2013
Pros: compensation is great for industry
Cons: meeting culture with almost no productivity time until the end of the day. extremely political
Great company, strong brand, extremely political.

A typical day: Meetings 9-4, +ad hoc
Management: Mostly qualified, but many politically "elected" officials
Co-Workers: Heavily female workplace, professionalism lacks from time to time (Gossiping)
Hardest Part: Delivering End-of-Day Requests given at End-of-Day
Most Enjoyable: Exploring new projects and innovations within company
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Homebased Servicing
Customer Care Professional Inbound Call Center (Former Employee), Lawrenceville GaFebruary 11, 2013
Pros: benefit packages and discounts
Cons: short breaks, monitoring
The rules seemed to change based on your team leader. I felt as if I was mislead during training regarding what to expect for shift bids, bonuses and etc. Amex is a great company but the HBS department needed helped. The technical issues were tiring.