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American Express
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1,535 reviews

American Express Employer Reviews

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  • Job Work/Life Balance
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Good company to work for. Great training program
International Rate Specialist (Current Employee), North Olmsted, OHMarch 31, 2015
Pros: Incentives. Competitive pay. Training. Virtual positions available
Cons: Work life balance can be hard to manage when working in a 24/7 environment
I've held multiple positions in the Global Travel Department. The most consistent aspect is competitive pay. Great training.
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Flexible Schedule
Magazine Sales Associate (Former Employee), Birmingham, MIMarch 31, 2015
Pros: Learned multipe tasks
Cons: Small office atmosphere
Enjoyed the flexibility
Supporting sales staff allowed for growth and learning
Able to work independently
Great location
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Productive
SharePoint Developer (Former Employee), Phoenix, AZMarch 31, 2015
good place to learn; friendly management; challenging job; good perks; helping to co-workers;the most enjoyable part of the job
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Productive
Sr. Oracle/MySQL Database Administrator (Current Employee), Phoenix, AZMarch 31, 2015
Good place to learn, friendly management, challenging job, good perks,most enjoyable part of job is learning and presenting as a team lead
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Great Company
Manager, Operational Risk Management (Current Employee), New York, NYMarch 31, 2015
Great Company with various opportunities to fullfill personal and career driven goals with all while working in a dynamic environment.
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Call center work
Business Travel Advisor (Former Employee), Nashville, TNMarch 30, 2015
Typical call center work. Where you need to get the client on and off the call as quickly as possible then move on to the next call. While maintaining service levels and accuracy
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interesting place to work, enjoyed it, very versatile.
Customer Service Representative (Former Employee), Greensboro, NCMarch 30, 2015
Pros: Lots of training, good people to work for and with.
Cons: Long exhausting days but pay was good and worth it.
Worked at satisfying the clients with a smile
Management was the best
People were friendly and helpful to work with
Keeping a smile on my face when I was cussed out for something that i couldn't usually do anything about. Getting the client to calm enough to listen. Never getting angry worked most of the time.
Most enjoyable part was the people you worked with and helping other people.
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Good benefits but management needs help
Account Development (Former Employee), Phoenix, AZMarch 30, 2015
Management not familiar with sales and customer service environment. Based on $$ revenue only and not relationships with clients.
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always evolving and many lay offs
Regional Client Manager (Current Employee), New York, NYMarch 25, 2015
Pros: compensation plan is great
Cons: 1.expectations set very high, 2. score card plays a big factor in reducing what you should be expecting in bonuses and commisions.
American Express is always evolving. New divisions being created while other departments are being eliminated causing major lay offs. Job security not too sure.
A typical day would consist of reaching out to existing clients. Uncover spend opportunity. Our goal is to increase our assigned portfolio by 65% (roughly uncover $25-$30 Million of spend a year).
There are two intricate parts to your success. 1 . getting your client to spend. 2. Getting their vendors to accept American Express as a form of payment, which you would leave it in the hands of the American Express Merchant rep to be successful in his job to convince those vendors to accept Amex as a form of payment. So your success lies in the hands of the owners to increase spend and that of the Merchant rep to sign up vendors to accept.
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Good
Tech Lead (Former Employee), Phoenix, AZMarch 24, 2015
It was a good experience to work with this company, I am glad that I got a chance to be a part of the winning team. Thanks for all the support and guidance provided by the team.
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Great to work here.
SQL Server DBA (Current Employee), phoenixMarch 23, 2015
Good company to learn and work.Good teams to start off and explore new technologies. Encouraging colleagues.work pressure is manageable. Colleagues are good.
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Productive and fun workplace
Hadoop Developer (Current Employee), Phoenix, AZMarch 23, 2015
1.Co-ordination between the team is really good.
2. people here are very friendly and had lot of fun.
3.Gained lot of knowledge in critical situations.
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Good Company to work with
BI Solution Architect (Current Employee), New York, NYMarch 23, 2015
Typical Banking holiday firm + Finance Company. Good for senior career. Good Management; Good job culture; 24/7 job !. Good part is the you can work from home.
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Job was very unorganized and schedules were all over the place. Definitely did not work for people with children!
Call Center Representative (Current Employee), Phoenix, AZMarch 23, 2015
Pros: the people you meet and the patience you learn to handle dealing with customers.
Cons: everything else!
-You work, take your breaks (2 15 minutes breaks and a 30 minute lunch). Can not use your phone at all on the floor because of customer information I understand, but if you had an emergency and a relative needed to call you, then they would have to call the job if they knew the number that is.
-Being on the phone there I learned patience with irate customers and to also organize a little better while working and slightly progressed with multitasking.
-Management was very unorganized and some days unprofessional. Some reps advanced to supervisor positions yes but sometimes due to favoritism. Some of the people who were supervisors there have either quit or moved to another department in another building.
-Hardest part of the job mostly deals with 2 things:
*Schedules: Which are all over the place and you usually didn't have a choice to choose but if you were able to choose, you would have to pick what was left over. And especially for those who have kids you would really have to hound the managers for a suitable schedule so you can arrange babysitters and or pick up your kids.
*Co-Worker Drama: It is always something with certain coworkers. Bringing outside drama to the job itself and or having a issue with another coworker for either personal, envious self reasons, or just for no reason at all. Very unprofessional.
-The most enjoyable part of the job is the different people you meet. At times it may get slow and no calls are coming in, you may past the time with a co-worker discussing different things with them, maybe even laugh at times.
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Great company
Regional Manager, Business Development (Current Employee), Kansas City, MOMarch 23, 2015
Super place to work and am exposed to great people with excellent training & support. Set appts with key decision makers. Superior brand recognition.
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Great benefits and pleasant environment
Retired (Former Employee), Plantation, FLMarch 21, 2015
It was a pleasant working environment. Met people who will remain friends for the rest of my life. None of my experience with this company applies to my desire to work with wild animals.
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Good company to work for.
FRAUD ANALYST (Current Employee), Phoenix, AZMarch 18, 2015
Pros: salary compensation
Company has a lot of benefits for it's employees. There is a great Cafe on site with reasonable prices, there is also a on site health clinic as well.
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Very successful company to work for, great Co-workers and Management
Data Entry/Embosser (Current Employee), Orlando, FLMarch 16, 2015
Business is usually busy during the morning shift and slows down for the afternoon/evening shift. I learn how to work with all different kinds of personalities from all over. I learn what to do when there is an issue trying to find a customer in the system. There really isn't any hard part about this job, it's pretty laid back and easy. I mostly enjoy getting to meet new customers from all over the word.
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Ups and downs
Account Protection Specialist (Former Employee), PhooenixMarch 12, 2015
Pros: fun, starbucks in the cafe!
Cons: outsourcing
I loved the people that I worked with, but hardest part of the job was the constant change, not always good. Jobs going back and forth to India was probably the most challenging, but there were always other job opportunities.
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Ups and downs
Account Protection Specialist (Former Employee), PhooenixMarch 12, 2015
Pros: fun, starbucks in the cafe!
Cons: outsourcing
I loved the people that I worked with, but hardest part of the job was the constant change, not always good. Jobs going back and forth to India was probably the most challenging, but there were always other job opportunities.

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About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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