CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – New York, NY – July 23, 2016
entry level job until they closed the facility - but unlike what happens today - Amex hired a recruiting agency to help all employees to find jobs - people we offered to move to lower cost locations - Amex was a class act!
Customer Service Representative (Current Employee) – Taylorsville, UT – July 22, 2016
I have been with American Express for 3 years now. I have learned a lot about the banking industry and how to help people in a calm manner. Unfortunately, I don't see room for advancement for me here. I was not fortunate enough to go to school for a degree and most positions, regardless of qualifications, require a degree. I enjoy working with people on a team, but I also enjoy being left to do my job, the way they I can do it. I enjoy being able to help clients when they are in a bad situation, it gives me a sense of satisfaction when they really appreciate the help I can provide. On the other side of that, there are some people you just can't please no matter the situation, so that is tough.
cafe, work life balance, vacation, benefits
short lunch, very strict on staying on the phone, not even for bathroom breaks.
American Express pays well but don't expect to retire there. They open and shut departments every quarter and if you don't continue to move around than you will eventually become a part of the great number of great workers that have lost there jobs.
Business Analyst (Former Employee) – Hawthorne, CA – July 15, 2016
AmEx I would say is a great place to work. Although it is a diversified environment, once can feel the warmth. The atmosphere is friendly yet professional and there are great opportunities for career advancement.As an analyst, I could bring in value to the business with constant improvements and the support of my peers.
Customer Care Professional (Former Employee) – Phoenix, AZ – July 6, 2016
I leanerd alot about customer service and banking information and technology. The work wasn't too difficult and there was alot of support to help me. I made some great co-worker friends that I still stay in touch with to this day.