Pros: Association with American Express, being considered responsible enough to manage this account on my own.
Cons: Nobody availble to train me on new procedures, Had to do this myself. Also, AMEX required many lengthy reports which were time-consuming.
I was responsible for handling all corporate travel requests for a company or 800 employees, including air, car, hotel, limos and all customer service issues related to the vendors. I also did group travel for this company.
I worked on-site which I loved as it gave me an opportunity to get to know my travelers and for them to get to know me, I was solely responsible for every transaction and kept spreadsheets for accounting as well as handled many special requests for VIP travelers.
My management was in another state so we just kept in touch by phone. I did not have any co-workers until the last year, when the volume was too much for 1 person. She worked out of her home.
The hardest part of the job was keeping up with the volume of requests.
The most enjoyable part of my job was getting to know my clients and going above and beyond to do favors for them such as upgrades in status or VIP seating on airlines.