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American Express
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1,239 reviews

American Express Employer Reviews

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Productive and fun place to work
Customer Care Professional (Former Employee), Plantation, FLSeptember 13, 2014
Pros: cafeteria, health care benefits, exercise classes
Cons: short breaks
Excellent company to work for with the job training and knowldege provided. Customer Service is top of the line.
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Great Company with Great Values
Customer Experience and Sales Enablement (Current Employee), New York, NYSeptember 10, 2014
Working at Amex has been excellent for my career development
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Good place to work
Employee (Current Employee), Phoenix, AZSeptember 10, 2014
Pros: benefits, people
Has the benefits of working for a big company. Good customer and employee focus.
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Better than most
Manager of Global Metrics & Analysis (Former Employee), Phoenix, AZSeptember 9, 2014
Nice organization to work in. Lots of freedom to contribute and make a difference. Good life work balance.
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pretty good
Financial Representative/Customer Service (Current Employee), east boston maSeptember 8, 2014
love the job love my coworkers aiport is an interesting place to work hours and rotation is a problem working after midnite
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Benefits Benfits Benefits
Global Credit Administration Specialist (Current Employee), plantation, flSeptember 7, 2014
Pros: unbeleivable benefits
Cons: unclear procedure and compliance guidelines
American Express offers the best benefits and vacation time of any place out there and fantastic pay! It is a call center and hub style working. You are closely monitored everyday all day, STRICT Compliance adherence is a must.
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Relaxed, fast paced work environment
Telecommunications Technician (Former Employee), Little Rock, ARSeptember 4, 2014
AmEx provided a work environment when I was able to flourish and the support team was fantastic
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Good Benefits,
Reconciliation and Sales Settlement (Former Employee), Salt Lake City, UTSeptember 3, 2014
American Express treated their employees well. I learned a lot of new skills on the computer and how to handle tough customer issues.
Learned some basic accounting skills as well as how to identify fraud.
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Great company to work for
Account Development Specialist (Former Employee), Salt Lake City, UTSeptember 3, 2014
American Express values their employees. They take great care in providing employees with the tools they need to make them an industry leader. They also provide their employees with a wide variety of benefits and are top notch in employee enhancement programs.
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Loved My Job
Financial Service Representative (Former Employee), New York, NYSeptember 3, 2014
There's nothing bad to say except I wish our dept. hadn't downsized. I loved our office, the employees and everything that came with the job. Met new people every day and some regular clients which I miss too.
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Depends on your personality
Partnerships Marketing (Current Employee), New York, NYSeptember 2, 2014
Amex isn't about what you know or how hard you work or how "great you are." It's all about the relationships you build with upper management. If you aren't in the "clique," it's a lot harder for you to move up...
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Great company to work For.
Call Center Agent (Former Employee), Phoenix, AZSeptember 2, 2014
Pros: great pay and advancment
Cons: cant think of any.
Outstanding Benefits pay and culture. They also hand there own function kitchen in the break room.
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Great financial institution
Call Center Manager (Former Employee), Greensboro, NCSeptember 1, 2014
Pros: atm machines
Provides financial education. Offer total financial opportunities for employees.
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Great place to work with great benefits.
Customer Care Professional (Former Employee), Phoenix, AZAugust 29, 2014
A typical day consisted of phone servicing and computer back-end work. Constantly learning new processes and meeting new external representatives. Co-workers were very pleasant and friendly. Hardest part of the job was working overnight with no support for our customers. The greatest part of the day was interacting with people of different ethnicity.
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Excellent Experience Working at Amex
Support Person (Former Employee), New York, NYAugust 29, 2014
Pros: learning about travel
Cons: only part time job
Answered phones
Print and package travel tickets
Open and deliver mail
Fax invoices and make copies
Prepare ARC reports
Arrange hotel reservations

I had a great time working at Amex and learned a lot about travel and booking flights and hotel

My managers were great to work with and always there to teach me something new
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Family orientated place to work
Assisting in care Program; Assisting in One (Former Employee), plantationAugust 29, 2014
Learn a lot about the American express products
Good environment.
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Family orientated place to work
Assisting in care Program; Assisting in One (Former Employee), plantationAugust 29, 2014
Learn a lot about the American express products
Good environment.
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Stressful Environment
Credit Specialist (Former Employee), Phoenix, AZAugust 27, 2014
Pros: trying hard to think of some pros but can't come up with any at this time.
Cons: far too many to list.
Stressful environment. A typical day at work involves taking as many calls as you can in the shortest amount of time irregardless of whether you helped the card member or not. This is a "sweat shop" environment that is micromanaged by team leaders who are actually puppets to upper management. It's all about the money not about the card members. Co-workers – more... are pleasant, however, many are afraid to complain because we are constantly reminded that this is an "At Will" company and you can get fired at the snap of a finger. Hardest part of the job is trying to take care of the card member while stressing out about the length of the call. The most enjoyable part of this job is break time. – less
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Awesome Company
Payroll Clerk timekeeper/Administrative Support (Former Employee), Miami LakesAugust 27, 2014
They a great company to work for & they have a great benefits,
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5 Star Company
Dispute Analyst/Merchant Advocate (Current Employee), Fort Lauderdale FlAugust 26, 2014
Awesome Company to work for, GD Power award 5 years in a row.
Wonderful team of management, structured environment, gracious benefits and a very diverse place to work.

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About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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