Pros: healthcare / benefits / working remotely
Cons: inability to place well qualified, talented professionals upon lay-offs / lack of loyalty
American Express focused on diversity, equal opportunity and the highest level of customer care. I worked as a liaison between Customer Care and Operations of 19+ business units - ensuring online content was accurate, in compliance and up to design standards. I primarily worked remotely, but had a shared desk in the office that I could reserve when needed. I worked with an amazing team of professionals with many diverse backgrounds, which was the most enjoyable part of the job.