American Express Employer Reviews

Good exposure to client
Hardworking team
Good coordination between teams

• Manage OPEN and Merchant Finance portfolios for Salesforce project delivery
• Responsible for Financials, budget, forecast for OPEN and Merchant Finance programs
• Responsible for program level activities including pipeline projects, forecasting, quality control, program management, resource management, vendor management, financial management
• Responsible – more... for strategy planning, leadership communication on a weekly basis for OPEN and Merchant Finance programs
• Manage OPEN portfolio financials and forecasting for on-going and upcoming projects
• Consulting practice & leadership experience with effective business development, process development & improvement, harvesting best practices and implement solution on portfolios – less

In 3 years with this company I have seen so may layoffs and 19 yr veterans getting laid off. Its a revolving door because they are always changing something. Most of the time is it not beneficial to the employee.

take inbound customer calls regarding their travel itinerary. Upsell car and hotel reservations.

Amex is a great company overall. They are built with clear division between departments which can be a benefit as well as a hindrance.

This is the worst place I have ever worked at. The company has changed drastically especially over the last year. Recently they have become more sales driven. They don't care about you and if your customer satisfaction is through the roof. You are still REQUIRED to sell or you will get written up for not doing so. You don't have any opportunity to move – more... up in the company unless you know people in high places. The leaders make up lies to cover up for upper management or else THEY get into trouble. The health benefits are AWFUL! I have had to pay almost 5k out of pocket within a three month period because there seems to be certain "exceptions". The ONLY good thing is that they offer 184 vacation hours a year and you have the ability of purchasing up to 40 more. – less

Daily meetings
Proceeding with the SDLC phases (creating documentation)
Creating & monitoring budgets
Eliminating any obstacles
Resolving risks/issues
Creating project plans & monitoring work loads & progress
Status updates & reporting
Mentoring & training staff
Promoting teamwork
Identifying process improvement
Presenting to management

Responsible for 60/90 day Delinquent American Express Accounts, learned to review daily reports, work along side great co workers, sometimes the challenge would be negotiating the best possible arrangements, but once done its satisfying to here the customer reward you with a thank you for assisting.

No complaints, everything was great from compensation to the people. Plenty of opportunity for growth.

Productive, Challenging & technically advanced and Fun workplace to work

Great company with ultimate benefits. Management gives ample room for decision making; however, does not always support your decision which could be detrimental to year end evaluation.

American Express is a great company to work for! I enjoyed 30 years of employment. I had the opportunity to gain experience in many arenas of the Travelers Cheque and Prepaid Card Servicing business. Excellent training programs over the years ensured I was given the tools to perform the various positions I held within the company. I was fortunate enough – more... to have been supported by my management teams to allow me the flexibility to achieve mny goals and career development. – less

Always engaging with both Co-workers and Clients. Learned Time Management, Excellent Communication, Listening skills. Family oriented workplace.

Making detailed reservations for air, car, hotel & train for both domestic & international travel. Embracing change on a daily basis & giving 110% customer service to our clients. Problem solving and anticipating problems before they occur to avoid them. The most enjoyable part was getting to know our clients & maintaining a professional friendship – more... with them & my coworkers. – less

 Technical Lead representing U.S. on the design, development and support of a global American Express Customer Statement system. Traveled overseas to provide technical consultation on U.S. domestic and international postal regulations, statement volumes and capacity performances, marketing functionality and assure compliance with regulatory reporting – more... requirements
 Participated in the development of Quality Control team processes and rollout of a QC team that led to a 400% improvement in change failure. Conducted design reviews, recommended process improvements, ensured applications were constructed using standardized methodologies, enforced coding guidelines/testing requirements and coordinated project implementations. Our recommendations resulted in over $200,000 saved in project implementation failures and maintained zero defects for 10 months.
 Principal designer and developer of an automated testing facility that reduced setup time by 90%, resource needs by 75% and test execution time by 50%. Published the American Express U.S. Billing Test Procedures guidebook. Assigned/managed a test team to standardize test requirements, procedures and expected test results for American Express billing software. The test team supported 50% more efforts in the same timeframe than prior application teams.
 Technical lead and mentor responsible for knowledge transfer to an international outsourcing team (Syntel) responsible for American Express Acquisition systems production support. Tasks included monitoring credit bureaus, AMEX and vendor interface outages, communication of problem to applicable business and technical groups, problem determination and resolution in a multi-tiered environment utilizing CICS/IMS problem solving techniques to restore service; root cause analysis and follow-up maintenance after service is restored. Implemented process improvements and shared best practices to reduce cycle delays.
 Redesigned and restructured the American Express Customer Statement system with emphasis on domestic and international postal regulations and discounts, statement volumes and capacity performances, marketing functionality, mail inserts and assure compliance with regulatory reporting requirements
 Acquired, remodeled, leased and manage single dwelling rental properties
 – less

Travel assistance to corporate clients as well as accounting function. Managed 10 employees with responsibility of job training, knowledge of products and performing job duties. Review of employee performance and recommendations for advancement.

I would say AMEX is a terrific company. Even for a large corporation, still a very family oriented company.

Accomplished acquisitions,account management, 1 of 2 representatives trained for three different departments. Great work environment with nice co-workers. Enjoyed job with the day to day sales process being the hardest part of the job.

this position develops your customer service skills alongside your negotiation ability. The brand and the overall image of the organization is paramount and drive the value and management of the firm. a typical work day for me is filled with challenges an problem solving opportunities.

call, call, call. try to sell people stuff that they do not need.. did not learn much except how to dial the phone