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American Express
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1,221 reviews

American Express Employer Reviews

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Great place to work with great benefits.
Customer Care Professional (Former Employee), Phoenix, AZAugust 29, 2014
A typical day consisted of phone servicing and computer back-end work. Constantly learning new processes and meeting new external representatives. Co-workers were very pleasant and friendly. Hardest part of the job was working overnight with no support for our customers. The greatest part of the day was interacting with people of different ethnicity.
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Excellent Experience Working at Amex
Support Person (Former Employee), New York, NYAugust 29, 2014
Pros: learning about travel
Cons: only part time job
Answered phones
Print and package travel tickets
Open and deliver mail
Fax invoices and make copies
Prepare ARC reports
Arrange hotel reservations

I had a great time working at Amex and learned a lot about travel and booking flights and hotel

My managers were great to work with and always there to teach me something new
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Family orientated place to work
Assisting in care Program; Assisting in One (Former Employee), plantationAugust 29, 2014
Learn a lot about the American express products
Good environment.
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Family orientated place to work
Assisting in care Program; Assisting in One (Former Employee), plantationAugust 29, 2014
Learn a lot about the American express products
Good environment.
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Stressful Environment
Credit Specialist (Former Employee), Phoenix, AZAugust 27, 2014
Pros: trying hard to think of some pros but can't come up with any at this time.
Cons: far too many to list.
Stressful environment. A typical day at work involves taking as many calls as you can in the shortest amount of time irregardless of whether you helped the card member or not. This is a "sweat shop" environment that is micromanaged by team leaders who are actually puppets to upper management. It's all about the money not about the card members. Co-workers – more... are pleasant, however, many are afraid to complain because we are constantly reminded that this is an "At Will" company and you can get fired at the snap of a finger. Hardest part of the job is trying to take care of the card member while stressing out about the length of the call. The most enjoyable part of this job is break time. – less
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Awesome Company
Payroll Clerk timekeeper/Administrative Support (Former Employee), Miami LakesAugust 27, 2014
They a great company to work for & they have a great benefits,
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5 Star Company
Dispute Analyst/Merchant Advocate (Current Employee), Fort Lauderdale FlAugust 26, 2014
Awesome Company to work for, GD Power award 5 years in a row.
Wonderful team of management, structured environment, gracious benefits and a very diverse place to work.
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Great culture and people
Manager - Regulatory Risk Analytics (Current Employee), New York, NYAugust 25, 2014
Great place to work with very nice co-workers and lots of events. Can be a great fit for the right person but if you are someone who has an aggresive workstyle and really likes to dive into things that it can be a bit limiting.
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Major corporation with respected reputation for customer service, employee satisfaction, community service
Team Leader (Former Employee), Phoenix, AZAugust 23, 2014
Pros: benefits, comparable pay, recognition
Cons: long hours
Partnering with colleagues for department success, development, and adherence to company policies. Directing team of employees to meet team and corporate goals.
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Fun company great benefits
Collections Specialist (Former Employee), Phoenix, AZAugust 22, 2014
Typical day at work was out going great co-workers management was always there to help
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Great place to work.
Manager, Account Management (Former Employee), New York, NYAugust 20, 2014
Pros: great work/life balance, gym onsite, great cafeteria, lots of job opportunity if you want to move around the company.
Cons: location of the office
Excellent work environment, very smart and motivated employees. My co-workers were very easy to work with and we worked well as a team to get the job done. The hardest part was always staying on top of the competition and offering the best price for the product.
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Good travel benefits if you can last
Travel Counselor (Former Employee), MIramar floridaAugust 18, 2014
Pros: good travel benfits
Cons: no job security and no union .
I worked in travel department and I loved the job , but their was no respect to how long you have been with the company. Employees with many years were let go if their sales weren't meet over a two month peroid. This company needs a union CWA very badly . Most of management do not have degrees either.
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Respected company to work for
Travel Consultant (Former Employee), Miami and Jacksonville,FLAugust 16, 2014
Call center environment. Some of the best management I have worked with and some of the worst. Greatest part of the job was working with celebrities and respected professionals. The hardest part of the job was being behind a phone only and being timed to hurry off of the phone. Also customers were not allowed to request you again as their personal agent. – more... They were required to speak to whomever was available their next call. – less
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Excellent Business to work for.
Customer service - Receive incoming calls (Former Employee), Phoenix, AzAugust 16, 2014
Pros: nice atmosphere
Cons: n/a
Would love to work full time until my retirement. Co-worker are very very helpful.
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Good
Java Technical Lead (Current Employee), Phoenix, AZAugust 13, 2014
• 8.5 years of professional experience in full life cycle system development involving analysis, design, implementation, maintenance and support of application software in Web-based and Client/Server environment.
• Work Extensively in Java, Struts, and spring, Servlets, JSP, JSTL and Java Beans.
• Hands-on experience with J2EE (JDBC, Servlets, JSP, – more... Struts), JAVA, XML, SOAP, Maven and Java Script. – less
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Great company with a very welcoming and fun environment
Customer Care Professional (Current Employee), Plantation, FLAugust 13, 2014
At American Express, there are so many opportunities for advancement. You must be willing to be open-minded and learn and to accept that you have a lot of growth that can be done if you really apply the feedback given by the many team leaders, coaches, and peers. The people who work at American Express are always willing to help each other out and work – more... together as a team to accomplish one goal of being the best customer service team of all major credit card companies, earning us the JD Power and Associates award seven years consecutively. I would recommend working for this amazing company to all of my closest friends. – less
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Laid back fun environment
Consumer Welcome Card Service (Current Employee), Columbus, OHAugust 13, 2014
Pros: alot of give aways and fun environment
Cons: banking regulations change weekly
Very great place to work. Typical workdays are quick and fun. Management is always visible, and have a open door policy so if you have problems its ok to talk to them. Very good pay and benefits. Very good bonus structure.
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• 8.5 years of professional experience in full life cycle system development involving analysis, design, implementation, maintenance and support of ap
Technical Lead (Current Employee), Phoenix, AZAugust 12, 2014
Pros: free accomodation, free lunch
Cons: short breaks
CCSG (Consumer card service group) targets individual customers in the U.S. markets. CCSG is responsible for developing, marketing and servicing all aspects of charge and lending card products of American Express in the United States. CCSG services are grouped according to customer status, i.e. existing card members, new card members, or card members – more... eligible for an upgrade. CCSG offers services to three financial streams namely: Credit Cards, Charge Cards and Partner Cards. OPEN Cards targets for Corporate/Business cards.
CCSG App Redesign DTW/UA: Redesign and integrate DTW Prescreened and Non Pre- Selected applications flows for CCSG card products. The appearance of the Re-designed UIs should be reflective of the AMEX brand image and should match the existing Redesign experience for CCSG prospect flow. Existing Microsite login pages, Decode pages, upsell pages will need to be integrated as part of Redesign.
CCSG App REDESIGN (App Transformation): The objective of this project is to provide a new user interface for prospect and already card member customers applying for the American Express Cards. Digitals, a third party team, will provide the UI and back end functionality is developed using spring web flow with struts integration. The technologies used for development are spring web flow struts Json and Ajax. This application will be hosted on the WAS 6 server.

My role is Senior Java Developer and Technical lead.
• Involved in analysis, design and development, testing phases of application.
• Interaction with client team to understand business requirements and develop the System design and involved in technical discussions, design reviews with Architects.
• Involved actively in frequent calls with business to gather requirements from the client and analyze the technical feasibility
• Worked on Struts ,Spring MVC and spring web flow framework to build web applications
• Used different types of J2EE design patterns like Front Controller, MVC and DAO.
• Developed the User Interface Screens for presentation using JSP, JSTL, HTML and Java Script.
• Worked on complete life cycle, design, development and testing using OOA and OOD.
• Worked on HTML, CSS, JavaScript, Low level JQuery tasks handle the front end requirements.
• User java design patterns like Singleton, Factory patterns
• SOAP based web services and exposed and also consumed the services
• Used JUnit for Unit testing the application.
• Deployed code on WAS servers using UNIX commands
• Implemented Log4J for Logging Errors, debugging and tracking.
• Delivered many successful projects which involved analyzing requirements from the client design the architecture and developing complex business logic
• Lead a team of 5 people to deliver projects which changed the entire architecture of all online American Express personal card application (prospect, card member and rsvp)
• Actively involved in solving the production defects on priority bases.
• Provided the post production support and actively responded to customer calls and emails.
• Received client accolades and appreciations on several occasions – less
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stable
Licensed Insurance Agent (Former Employee), Green Bay, WIAugust 11, 2014
Since this was through a contracted company there were some limitations that were a little different from being in the corporate office. The opportunity to become a fully licensed insurance agent it invaluable.
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Travel Agent
Travel Counselor for Ernst (Former Employee), Irving, TXAugust 10, 2014
Pros: trave benefits and company were great.
Cons: office moved to florida
Booked corporate travel for an investment firm, Ernst and Young. Very busy and fast paced call environment atmosphere. Very demanding and high profile clientele.

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About American Express

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