Customer Service Representative and Team Leader (Current Employee) – Greensboro, NC – July 19, 2017
After 18 yrs being a loyal employee American Express values no longer match the exceptional service first now priorities have changed and is geared towards a high sales priority minded customer service.
Good benefits and vacation
Extreme focus on sales of additonal products and stressful sales goals
Productive fun place to work with amenities, cafeteria, gym and beautiful environment
Executive Assistant (Former Employee) – New York, NY – July 18, 2017
American Express has a standard referred to as blue box values. Employees are given goals at the beginning of the year and meet mid way and year end to discuss with their direct managers. They are evaluated on how well they met their goals. Plenty of training and opportunities for advancement.
Sr. Analyst, AR Specialist (Former Employee) – Plantation, FL – July 17, 2017
I was employed part time as a collections specialist. I was recruited during my time as an MBA student. The company has many departments were you have lots of flexibility and opportunity to cross train howler collections is not one of them. This is the most dead end career path I have ever seen, which is surprising as all the other areas are filled with opportunity.
it was a long time ago but it was great experience
Travel Counselor (Former Employee) – Tucson, AZ – July 17, 2017
I loved working in the travel industry but it collapsed on me after 9/11. My first experience with the company was not so good because I am not a fan of working in a call center but my second time around in a small office was much better.I was sad to see my career as a travel agent come to an end after 10 years
Merchant/Card Member claims (Former Employee) – Plantation, FL – July 17, 2017
American Express was a good place to work when I started in . It was all about the employees, Amex took good care of their employees. Over the years, the company transitioned and many jobs were sent overseas, leading Amex to lay off a lot of their employees. Management changed and so a lot of things changed as well. Towards the last few years, it became difficult to trust in Amex because the job security that was once there wasn't there anymore.
paid time off, accumulative sick days, flexibility
Virtual specialized Corporate Travel consultant (Former Employee) – virtual home – July 16, 2017
the multiple clients and multiple clients made for an extremely demanding position with American express GBT.. They have a 6 month busy season which demands a large amount of overtime and demands a high call volume from the agents
Customer Care Professional (Current Employee) – City of Sunrise, FL – July 15, 2017
I'm a customer care professional, I use to love working here but it's gotten to be extremely busy to the point that it's sickening. Thr benefits are great but those phones run you to the ground. The hourly is great but I enjoyed the incentives but they're always changing that too, every month they come up with some strategy to trick us into selling card products only not give us the money we earned.
Manager (Former Employee) – Houston, TX – July 12, 2017
This was virtual office position. I sold corporate card programs to mid size corporations in Houston, TX. This was an easy product to sell. I developed solutions and assisted financial departments in creating budgets and limits for traveling employees within their companies. This was a very gratifying position
Working with various companies.
I prefer to work in an office. This was a virtual position. I like to go to an office.
Customer Service Representative (Former Employee) – Ft. Lauderdale, FL – July 7, 2017
Very stressful and not because of the customers. Management plays favorites and if you question.. watch out... you are a trouble maker. Always fearful of layoffs due to outsourcing and shipping jobs overseas. very political..and not paid enough for amount of responsibility demanded
Customer Service Representative (Former Employee) – Dallas, TX – July 6, 2017
The bonus structure is faulty. Employee's should be paid more for their work. I love the environment, co workers are kind and courteous, however, some supervisors need more training on professionalism.
Project Lead (Current Employee) – Phoenix, AZ – July 6, 2017
It was a good experience working at American Express. Good thing about the project i worked is that we use the latest technologies which are not used in other projects across the organisation. Good management.