American Express Employee Reviews

Found 1,906 reviews matching the search
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good to work
Audit Director, Global Head of QA (Former Employee) –  New York, NYSeptember 27, 2016
people culture, focus on who you know.
friendly working environment, cake about people at lower level.
as a leader, you will need to take care of all your people under you. motivate them.
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Overall, A Pretty Big Disappointment
Membership Consultant Emerge (Current Employee) –  Phoenix, AZSeptember 23, 2016
While I do still believe that the card members are, for the most part, treated well and a "white glove" policy is in place, employees are treated much differently. I work at the service center in Phoenix, where, even after layoffs, there are still a lot of people reporting to work every day. The parking lot is correspondingly large and located a considerable distance from the front door. Orange cones are frequently placed in (relatively) close spots to prevent the regular "Joe" from parking there. Coffee is not offered as a perk to employees; rather, it must be purchased in the cafeteria. Refills are $1.00 a cup. Employees are not permitted to have their own single serve devices at their desks. The company is extremely top-heavy, with approximately 1 "leader" to every 6-8 employees, with mid-level "leaders" leading them, followed by top-level "leaders" managing 2-3 tiers of "leaders." If coming to work dressed casually to the point of flip-flops, decrepit jeans/shorts and ill-fitting shirts is your idea of Heaven, then come on down! Trash cans are emptied every day, but the cleaning service does not vacuum the carpet - ever. Most employees are working in 2-man cubicles, and even if you're not fat, it's very easy to bump the chair of your cube-mate just pushing away from your desk to stand up. The same cold/cough/upper respiratory ailment gets passed around on a regular basis. However, my biggest complaint is that employees working on a bonus plan are cheated every quarter. Two months after Q1 2016 ended, we were notified that the number needed to make goal was raised  more... by $2M. Two weeks before the end of Q2 2016, that number went up another $4M. Essentially, we were doing such a good job the company decided they miscalculated the goal which required an adjustment. Goals are not issued in writing so it would be difficult to challenge this in court. Obviously, I'm looking elsewhere and hope to find employment with a company that treats its employees fairly and with dignity.  less
Pros
Valuable experience that I can add to my resume
Cons
Getting ripped off to the tune of $30, 000
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Great Company
Computer Operator (Former Employee) –  Phoenix, AZSeptember 23, 2016
Proud to work for American Express. Great working environment, lots of opportunity. Management works well with its employees. The company highly respects their employees.
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Great Place to work
Customer Service/trainer/Quality Control/Fraud (Former Employee) –  Phoenix, AZSeptember 23, 2016
Great Place to work. The managers are amazing and encouraging. The pay is very accommodating. Training team is amazing and they go over and beyond to make sure you know the material to be successful on the floor. Great company to work for. They care about their employees and it shows.
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Good Company that Moves Too Slow
Senior Marketing Manager (Current Employee) –  New York, NYSeptember 22, 2016
Amex is a great company overall with nice people, but has become too slow and is unable to move quickly enough to be competitive. Advancing in the company is difficult as greater value is place on planning events then actually deliver results.
Pros
Good Work/Life Balance
Cons
Limited Opportunity for Growth
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productive and fun
Java Developer (Current Employee) –  Phoenix, AZSeptember 20, 2016
Great culture. Encourage teamwork. Talented people. Encourage innovation and sharing of ideas. Supportive of internal movements to new roles. Great CEO that cares about his employees.
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Fun working there
Hadoop Developer (Current Employee) –  Phoenix, AZSeptember 20, 2016
Its good working there and many things to learn and co-workers are supportive.The most enjoyable part of working there is we get a chance to talk or to connect many people.
Pros
free Coffee
Cons
short break
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Awesome place to work
Middleware/UNIX Administrator (Current Employee) –  Phoenix, AZSeptember 17, 2016
Better to plan your day
Learnt new technologies
Management is good and caring
At times, I worked late too.
Coworkers are helpful
Nice ambiance and food
Pros
Great exposure to the latest technology improvements
Cons
Annual Contract based project
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Roadside Agent
Customer Service (Former Employee) –  Irving, TXSeptember 16, 2016
Manage high volume, emergency calls from all over the united states. The Irving location is the only roadside location in all of the U.S so we pushed to create a relationship with these long-term cardholders. Handle upset and angry customers with their roadside needs and make sure they are off the road safely and securely.
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great
Business consultant/business analyst (Current Employee) –  Phoenix, AZ 85027September 13, 2016
work life at emerge/American express is great very fun atmosphere, everyone is willing to help each other in any way they can.
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The best thing about this company is the rate of pay.
Merchant Finance Collector (Former Employee) –  North Phoenix ArizonaSeptember 12, 2016
The training was less than stellar. When questions were asked, more often than not, the trainer was unable to answer them. Management staff isn't very friendly in the Merchant collections department. It's painfully obvious you are just a warm body in a chair.
Pros
Cafe, beautiful campus, Great wages, dress code not enforced
Cons
smoking area too far from work stations, short breaks, Unkind management
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Overall Goal 2 Leadership 2
Program Manager American Express Technology (AET) (Former Employee) –  777 American Express waySeptember 12, 2016
Check all important emails
Based on the date forecasting and budget time
Meeting with Business Partners
Updates VPs and directors on month end financial updates
I learned t be patients with Business partners
The hardest part pf the job to convince leadership for more budget
To drive result the pace i want.
The most enjoyable the team I work with
The job is interesting everyday there is fire-drill
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Great culture. Talented people.
Central Rating & Underwriting Manager (Current Employee) –  New York, NYSeptember 11, 2016
Great culture. Encourage teamwork. Talented people. Encourage innovation and sharing of ideas. Supportive of internal movements to new roles. Great CEO that cares about his employees.
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Professional and Fun place to work
Business Analyst, Project Manager & Scrum Master (Current Employee) –  Plantation, FLSeptember 8, 2016
Great place to work. Process oriented well organised organization with well defined roles and responsibilities.
Get great learning opportunities.
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Middle Management gets killed here
Technical Product Manager (Current Employee) –  Phoenix, AZSeptember 8, 2016
Good jobs here are in software development engineering, service, and any Director, and VP level. Middle management gets killed and scapegoated here. The amount of work expected does not align with the resources given, especially while they did layoffs in early 2016.

Would not recommend this place for a technology project manager, product manager, or program manager.

Experienced mid-level manager veterans are more skilled in deflecting, staying quiet, and dealing with conflict rather than their core skills.
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Highly challenging and progressive environment.
Technology Director and Project Leader Roles (Former Employee) –  Fort Lauderdale, FLSeptember 8, 2016
I enjoyed the various roles I had at American Express and I learned many skills and grew my leadership techniques significantly.

I had the opportunity to work with several talented individuals on many diverse projects which created a constant learning environment as well as satisfaction leveraging skills already acquired.

The hardest part of the job was the continuous restructuring and organization changes.
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Felt valued as an employee
Customer Care Professional (Former Employee) –  Phoenix, AZSeptember 8, 2016
A typical day was taking back to back calls with no pause. Helping customers with credit card bills and upselling. There were not enough breaks throughout the day for the amount of call volume.
Pros
Work enviornment
Cons
Short breaks
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Amazing organization to learn and develop with.
Operations Analyst (Former Employee) –  INSeptember 7, 2016
Amex is not only customer centric but also employee centric and the management will do it's best to develop you and your skills.

They believe in maintaining a good work-life balance and will support your development.

There is a lot to learn from this organization which will help you explore your capabilities.
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see resume
Customer Service Representative (Former Employee) –  Phoenix, AZSeptember 7, 2016
Company was very Diverse and enjoyable environment. Would still work there if I were residing in AZ. Please see resume for work descripition.
Pros
see resume
Cons
see resume
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Great people to work with
Lead Software Specialist (Former Employee) –  Phoenix, AZSeptember 4, 2016
American Express was a great place to work. They care for their employees and have a good work life balance. I really like the people I worked with. American express tried to build a culture of team work.
Pros
Great work life balance
Cons
Tend to cycle between out-sourcing and in-sourcing.
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Overall rating

4.2
Based on 3,033 reviews
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Ratings by category

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4.0
Compensation/Benefits
4.0
Job Security/Advancement
3.6
Management
3.8
Culture
4.0