Job was very unorganized and schedules were all over the place. Definitely did not work for people with children!
Pros: the people you meet and the patience you learn to handle dealing with customers.
Cons: everything else!
-You work, take your breaks (2 15 minutes breaks and a 30 minute lunch). Can not use your phone at all on the floor because of customer information I understand, but if you had an emergency and a relative needed to call you, then they would have to call the job if they knew the number that is.
-Being on the phone there I learned patience with irate customers and to also organize a little better while working and slightly progressed with multitasking.
-Management was very unorganized and some days unprofessional. Some reps advanced to supervisor positions yes but sometimes due to favoritism. Some of the people who were supervisors there have either quit or moved to another department in another building.
-Hardest part of the job mostly deals with 2 things:
*Schedules: Which are all over the place and you usually didn't have a choice to choose but if you were able to choose, you would have to pick what was left over. And especially for those who have kids you would really have to hound the managers for a suitable schedule so you can arrange babysitters and or pick up your kids.
*Co-Worker Drama: It is always something with certain coworkers. Bringing outside drama to the job itself and or having a issue with another coworker for either personal, envious self reasons, or just for no reason at all. Very unprofessional.
-The most enjoyable part of the job is the different people you meet. At times it may get slow and no calls are coming in, you may past the time with a co-worker discussing different things with them, maybe even laugh at times.