Travel Research Assistant & Counselor (Former Employee) – Fort Lauderdale, FL – September 19, 2017
Work like in Miramar was terrible . My work was usually very busy doing research for the agents. I was treated less by the agents and management . If you were not part of the miami culture then you were not welcomed in this office. The hardest part was dealing with the agents demands and how they treated and talked down to us as research assistants . The most enjoyable part of the job was time off and the hotel stays we got .Also it was nothing for them to fried a long employee with 15 or more years cause their sales went low . If they had a union this would never of happened. They need Communication Workers of America union to stand up for their employee's
Information management & digital capabilities - big data
Technical Project Manager (Contract) (Former Employee) – Phoenix, AZ – September 18, 2017
Organized and tracked over 20 small-sized Hadoop Big Data infrastructure projects into a consistent status reporting structure for tracking and prioritizing Led security projects to update OS patch across all clusters, correcting the Glibc vulnerability Coordinated initiative for build out of virtual environment followed by migration of applications from physical server to new environment, improving business continuity and enhancing fault tolerance
Manager - Global Reengineering and Six Sigma (Former Employee) – India, United States – September 15, 2017
Amex was the place where I made some of my best work friends and did some of the most interesting/ long term learning work. As an employer they always focused on placing the needs to the employees first and I believe this carries on even till date.
Customer Service/Sales/Technical Support (Former Employee) – Phoenix, AZ – September 14, 2017
It is a lot to handle with the company but they compensate you very well with good pay and great benefits. You need to make sure you know what your responsibilities are so you can do your job correctly.
Instructional Designer (Former Employee) – Phoenix, AZ – September 14, 2017
Designed a training program for Customer Care Professionals using simulated training scenarios to train representatives how to handle merchant calls effectively and increase customer satisfaction. ILT and blended delivery method. Participated with team members charged to design and develop twenty-eight SOP Lesson Plans. Completed project within the three-month timeline, ensured most effective transition to offshore facility. ILT and blended delivery method. Unfortunately for me it was when the financial crisis hit and being the first in as an employee, I was in the first batch to be let go.
Loved the work environment and management really help me succeed
Vice President, Global Banking Operations (Former Employee) – Salt Lake City, UT – September 14, 2017
The company was well run and very competitive. Opportunities in Salt Lake City are very limited. Great training and travel opportunities to build your expertise and help others to be the best that they can be.
Travel Consultant (Former Employee) – Michigan – September 14, 2017
I enjoyed my work at American Express GBT. The most enjoyable part of my job was talking to and helping my clients. Making their travel experience seamless and securing the best schedules with the lowest price. The hardest part of my job was dealing with preferential treatment of some employees by management. I work very well with minimum supervision, as demonstrated when I held the position of floater on the Rapid Response Team which was dissolved when American Express bought Thomas Cook Travel.
Small Business Consultant (Former Employee) – Greensboro, NC – September 12, 2017
For someone who functions well at a desk job it's great! There was plenty of work to make time go by fast. There were tons of resources if there were any questions at hand. The supervisors were engaged.
Cruise and Tour travel counselor (Current Employee) – Ridgecrest, CA – September 11, 2017
My normal day at American Express is never "Normal". I work from home but it is like being in a Call Center. I take calls everyday booking hotels, air, cruise and tours. I deal with clients all day everyday. I enjoy booking dream vacation for clients.
TEAM LEADER - Centurion Servicing (Current Employee) – Phoenix, AZ – September 8, 2017
Amex is a 166 year old fat man. It is slow to evolve and unwilling to listen. People are NOT first and answers to most question are to the effect of "its always been done that way". Most long time leaders gave up the fight long ago. Its so sad to see the day to day.