I learned much, traveled in accordance to the needs of my job, and made many friends while employed with American Express.
Pros: Highly creative environment, great benefits, great colleagues
Cons: Some political issues, educational program could have been better
The typical day at American Express could be stressful, could be educational, could be a pleasure and could be all in one day. The most important thing I learned was to customize the approach to the challenge. The hardest part of my job was to spend the amount of time needed to provide world class service in a phone center environment. My co-workers and I often differed in our ideas of process, and best practices, but at the end of the day we respected each other and started the next day a clean slate. In 22 years there were many management styles to work with but all with some redeeming quality. Focusing on the day to day servicing of the client always took priority and seemed to work into all the management strategies. The most enjoyable part of my job was the interaction with my clients and the self-expressive element provided by my management group.