American Express Employee Reviews

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Great place to work
Manager Assistant (Former Employee) –  New York, NYSeptember 25, 2017
The company is great for those seeking a challenge and work/life balance. The only issue is they undergo re-organizations quite often and displace people a lot. No real job security but there is opportunity to move up and go back if you were displaced. The culture is good but it really is all about who you know.
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Productive and fun place to work.
Accountant (Former Employee) –  New York, NYSeptember 25, 2017
Productive and fun place to work. Great benefits and company culture is top notch.It's fast paced, competitive, always changing. The culture is what makes this company and it is enjoyable.
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American Express review
Customer Service Representative (Former Employee) –  Greensboro, NCSeptember 25, 2017
A typical work day included talking to high value customers about there financial accounts and advise them how to use them and what new ones they may need. This job involve open small business accounts and there were two components customer service and sales. I had some of the best really good managers at American Express, The workplace was really relaxed, but the job itself was stressful. The hardest part of the job was to talk to a customer loosing his or her business and not being able to help. The most enjoyable part of the job was the compensation and benefits.
Pros
compensation and benefits
Cons
stressful
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Great Company to work with
Senior Full Stack Developer (Current Employee) –  New York, NYSeptember 24, 2017
NYC based good financial company, software development always enhances with new technologies & true agile process is followed.Good communication between PO team & dev team.
Overall very good experience working.
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Great Company
Customer Care Professional (Former Employee) –  City of Sunrise, FLSeptember 23, 2017
Great pay, great working building, however the positions can be quite stressful at times. The managers are very encouraging and want to see you advance.
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American Express Travel
Travel Counselor (Former Employee) –  Plano, TXSeptember 22, 2017
This is a fantastic company to work for as it truly cares about employees and the work/life balance. Support was great from HR during transitioning from one account to another.
Pros
Work/Life balance
Cons
None
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overtime
Security Officer (Former Employee) –  New York, NYSeptember 21, 2017
you work like an animal. bad managers, no benefits , you work with a a holdover so if people call out you can stay. some working are nice other are bad
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Professional Development supported (required)
Information Security Analyst (Former Employee) –  Phoenix, AZSeptember 20, 2017
American Express encourages (requires) and provides opportunity for professional development.

Fast-paced, delivery on commitments required.

Performance based on meeting/exceeding Goals and Leadership competencies.
Pros
Challenging work assignments, excellent opportunity for professional development and career advancement
Cons
Reduction in force, employee displacement (layoff) risk
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Great If You Can Withstand Cubicles
Relationship Manager, Luxury Travel & Lifestyle (Current Employee) –  Phoenix, AZSeptember 20, 2017
The company offers many benefits and has endless opportunities. There are are many opportunities to hone skills from different departments. Would recommend the company to anyone that can withstand working in a cubicle.
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Worked with Newest Technologies
Selenium Webdriver Automation Lead (Current Employee) –  Phoenix, AZSeptember 19, 2017
Working as an automation lead with Amex, I got exposure to the newest technologies in the market. Agile work culture with friendly atmosphere among the team.
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Fun
Account Representative- Sales (Current Employee) –  Phoenix, AZSeptember 19, 2017
Great place to work..not a bad placfe to grow your career. It's a place whe re the Leaders are good and ewasy to work with. The overall atmosphere was high energy.
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American express
Travel Research Assistant & Counselor (Former Employee) –  Fort Lauderdale, FLSeptember 19, 2017
Work like in Miramar was terrible . My work was usually very busy doing research for the agents. I was treated less by the agents and management . If you were not part of the miami culture then you were not welcomed in this office. The hardest part was dealing with the agents demands and how they treated and talked down to us as research assistants . The most enjoyable part of the job was time off and the hotel stays we got .Also it was nothing for them to fried a long employee with 15 or more years cause their sales went low . If they had a union this would never of happened. They need Communication Workers of America union to stand up for their employee's
Pros
Hotel stays, Vacation days
Cons
No union, Unfair treatment by management
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Information management & digital capabilities - big data
Technical Project Manager (Contract) (Former Employee) –  Phoenix, AZSeptember 18, 2017
 Organized and tracked over 20 small-sized Hadoop Big Data infrastructure projects into a consistent status reporting structure for tracking and prioritizing
 Led security projects to update OS patch across all clusters, correcting the Glibc vulnerability
 Coordinated initiative for build out of virtual environment followed by migration of applications from physical server to new environment, improving business continuity and enhancing fault tolerance
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productive and fun place
Big Data Developer (Current Employee) –  Phoenix, AZSeptember 18, 2017
The Leadership Team is completely in touch with the business. This is by far the most employee friendly company that I have worked in. Professional, hard working, top notch employees.
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A fun and engaging place to work at
Manager - Global Reengineering and Six Sigma (Former Employee) –  India, United StatesSeptember 15, 2017
Amex was the place where I made some of my best work friends and did some of the most interesting/ long term learning work. As an employer they always focused on placing the needs to the employees first and I believe this carries on even till date.
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Great place to work
Customer Service/Sales/Technical Support (Former Employee) –  Phoenix, AZSeptember 14, 2017
It is a lot to handle with the company but they compensate you very well with good pay and great benefits. You need to make sure you know what your responsibilities are so you can do your job correctly.
Pros
High pay and great benefits
Cons
Highly stressful
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don't have any current information on this company
Business Requirements Analyst (Former Employee) –  Phoenix, AZSeptember 14, 2017
I have not worked at this company for 16 years. I hear they continue to lay employees off. There is not much else I can say about this company. The office is centrally located.
Pros
location
Cons
none
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Excellent workplace environment
Instructional Designer (Former Employee) –  Phoenix, AZSeptember 14, 2017
Designed a training program for Customer Care Professionals using simulated training scenarios to train representatives how to handle merchant calls effectively and increase customer satisfaction. ILT and blended delivery method.
Participated with team members charged to design and develop twenty-eight SOP Lesson Plans. Completed project within the three-month timeline, ensured most effective transition to offshore facility. ILT and blended delivery method. Unfortunately for me it was when the financial crisis hit and being the first in as an employee, I was in the first batch to be let go.
Pros
Loved the work environment and management really help me succeed
Cons
Sometimes long hours
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Excellent company and products.
Vice President, Global Banking Operations (Former Employee) –  Salt Lake City, UTSeptember 14, 2017
The company was well run and very competitive. Opportunities in Salt Lake City are very limited. Great training and travel opportunities to build your expertise and help others to be the best that they can be.
Pros
Bonuses
Cons
limited opportunity to advance in SLC
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Fun and great company to work for
Quality Assurance Analyst (Current Employee) –  Hanover, PASeptember 14, 2017
Great place. Low pay. I would have liked to have stayed but after my first year I was not compensated fairly. Otherwise it was a great place to work!!
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Overall rating

4.2
Based on 4,356 reviews
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Ratings by category

Work/Life Balance
4.0
Compensation/Benefits
4.0
Job Security/Advancement
3.7
Management
3.8
Culture
4.1

CEO Approval

86%
1,431 ratings
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