Enjoyable workplace with opportunities for advancement.
Financial Service Representative (Former Employee) – New York, NY – December 21, 2013
A typical workday at American Express entailed buying and exchanging foreign currencies, replacing lost or stolen credit cards, and meeting people from around the world. From my time with American Express I have learned world class customer service, how to appropriately handle difficult situations and work under pressure.Management, my colleagues and myself coordinated well together as a team. The hardest part of the job was occasionally dealing with distraught clients. The most rewarding part of this job was getting to assist stranded foreign clients.
Manager Assistant (Former Employee) – New York, NY – September 25, 2017
The company is great for those seeking a challenge and work/life balance. The only issue is they undergo re-organizations quite often and displace people a lot. No real job security but there is opportunity to move up and go back if you were displaced. The culture is good but it really is all about who you know.
Customer Service Representative (Former Employee) – Greensboro, NC – September 25, 2017
A typical work day included talking to high value customers about there financial accounts and advise them how to use them and what new ones they may need. This job involve open small business accounts and there were two components customer service and sales. I had some of the best really good managers at American Express, The workplace was really relaxed, but the job itself was stressful. The hardest part of the job was to talk to a customer loosing his or her business and not being able to help. The most enjoyable part of the job was the compensation and benefits.
Senior Full Stack Developer (Current Employee) – New York, NY – September 24, 2017
NYC based good financial company, software development always enhances with new technologies & true agile process is followed.Good communication between PO team & dev team. Overall very good experience working.
Relationship Manager, Luxury Travel & Lifestyle (Current Employee) – Phoenix, AZ – September 20, 2017
The company offers many benefits and has endless opportunities. There are are many opportunities to hone skills from different departments. Would recommend the company to anyone that can withstand working in a cubicle.
Travel Research Assistant & Counselor (Former Employee) – Fort Lauderdale, FL – September 19, 2017
Work like in Miramar was terrible . My work was usually very busy doing research for the agents. I was treated less by the agents and management . If you were not part of the miami culture then you were not welcomed in this office. The hardest part was dealing with the agents demands and how they treated and talked down to us as research assistants . The most enjoyable part of the job was time off and the hotel stays we got .Also it was nothing for them to fried a long employee with 15 or more years cause their sales went low . If they had a union this would never of happened. They need Communication Workers of America union to stand up for their employee's
Information management & digital capabilities - big data
Technical Project Manager (Contract) (Former Employee) – Phoenix, AZ – September 18, 2017
Organized and tracked over 20 small-sized Hadoop Big Data infrastructure projects into a consistent status reporting structure for tracking and prioritizing Led security projects to update OS patch across all clusters, correcting the Glibc vulnerability Coordinated initiative for build out of virtual environment followed by migration of applications from physical server to new environment, improving business continuity and enhancing fault tolerance
Manager - Global Reengineering and Six Sigma (Former Employee) – India, United States – September 15, 2017
Amex was the place where I made some of my best work friends and did some of the most interesting/ long term learning work. As an employer they always focused on placing the needs to the employees first and I believe this carries on even till date.
Customer Service/Sales/Technical Support (Former Employee) – Phoenix, AZ – September 14, 2017
It is a lot to handle with the company but they compensate you very well with good pay and great benefits. You need to make sure you know what your responsibilities are so you can do your job correctly.
Instructional Designer (Former Employee) – Phoenix, AZ – September 14, 2017
Designed a training program for Customer Care Professionals using simulated training scenarios to train representatives how to handle merchant calls effectively and increase customer satisfaction. ILT and blended delivery method. Participated with team members charged to design and develop twenty-eight SOP Lesson Plans. Completed project within the three-month timeline, ensured most effective transition to offshore facility. ILT and blended delivery method. Unfortunately for me it was when the financial crisis hit and being the first in as an employee, I was in the first batch to be let go.
Loved the work environment and management really help me succeed
Vice President, Global Banking Operations (Former Employee) – Salt Lake City, UT – September 14, 2017
The company was well run and very competitive. Opportunities in Salt Lake City are very limited. Great training and travel opportunities to build your expertise and help others to be the best that they can be.