Customer Care Professional (Current Employee) – Salt Lake City, UT – August 30, 2016
This strong US financial company is outsourcing jobs to India for customer servicing despite card member complaints. With the recent co-brand partner dissolutions with Jet Blue and Costco, American Express recently displaced nearly 220 customer service professionals from their Salt Lake City facility, with an offer to retain approximately 80 - 100 home based servicing positions only.
It's a shame, as the jobs are needed to support our American workers, not to mention the US economy. In 2011 AMEX displaced nearly 300 New Account specialists from the SLC facility. In 2015 nearly 100 of their Fraud specialists were also displaced.
Excellent base salaries, health and vacation benefits, and excellent bonus structure.
Job security has recently become a concern due to company outsourcing of jobs.
Business Analyst (Former Employee) – Salt Lake City, UT – January 9, 2017
In my opinion the company as a whole is not what it was 10 years ago. They have good benefits and give a great amount of time off up front so people can have a chance at a work life balance. But in my opinion the company seems to be focusing on the shareholders rather than the employees.
Director, Employee Recognition and Rewards (Former Employee) – Phoenix, AZ – December 28, 2016
American Express had its pros and cons like any other company. Years ago when i worked for them, the culture was that if you did not have a college degree, you were considered 'nothing' and a 'non-professional'. The upper management was terrible in that they were rude and demanding.
People in general were nice.
Culture was terrible and higher management was worse.
Customer focused sales team leader (Former Employee) – 7701 Airport Center Drive Greensboro NC – January 25, 2017
As a manager/supervisor for 20 plus years at American Express I had the opportunity to work in a very robust atmosphere, managed 15-20 associates at any given time, trained/ new hires, and track attendance. I had a wealth of diversity training over the years as well as Situational Leadership Training, I also became a licensed Insurance for Life agent because of my sales background.
The culture was very diverse and we all got alone well and we always supported one another. The employee satisfaction was great, they cared what we thought and they listened as a company.
The hardest part of the job was when we would lose a peer because we were close.
My only real beef with AmEx as an employer, which I consider a big one, is that over the past several years they have done employee reductions a few different times. This makes for a very stressful environment when every couple of years you don't know if you will have a job or not. It always comes down to the bottom line and keeping the shareholders happy because if the company isn't making that extra $100M then the only way to make that up is to lay people off. Three times I was a victim of layoffs, twice being rehired after some time of being unemployed. My hope this time is to land with a smaller, established, local company that will allow me to grow and have a higher sense of job security.
Corporate Customer Service Representative (Former Employee) – Phoenix, AZ – December 29, 2016
Phpne center work dealing with customers and Amex sales people, fast paced with frequently changing rules and priorities. Management was goo and attentive, constatnt monitoring good critiques.Excellent facilities.
Customer Service Representative (Former Employee) – Home Based – July 30, 2016
I worked in a center 9 years before transfering to Home Based Servicing. Working from.home sounds great... but its very lonely. Once you are at home their is very little opportunity for advancement and you are just stuck taking calls day after day with no end. It wears you down fast. I did enjoy that ability to drop and pick up hours easily with colleges. This made it simple to adjust my schedule with out using PD time. American Express is a great company but home based servicing was just not for me.
Although I only worked for American Express for 2 years I enjoyed the work I did. The hardest part of the job was having 2 co-workers that did not carry their weight so more work fell on me. The hardest thing for me was even though they tracked the percentage of work each person in the department did, we all got the same raise.
Customer Engaged Specialist (Former Employee) – Salt Lake City, UT 84184 – November 30, 2016
American Express is a great place to get your foot in the door if you're interested in banking. It's fast paced which means things are always changing and you end up learning something new almost everyday.
Senior Marketing Manager (Current Employee) – New York, NY – September 22, 2016
Amex is a great company overall with nice people, but has become too slow and is unable to move quickly enough to be competitive. Advancing in the company is difficult as greater value is place on planning events then actually deliver results.
started out as a great job, company not what it used to be
Customer Service Rep (Former Employee) – Salt Lake City, UT – December 30, 2016
I was really excited to start working there. they had great pay with many perks. after being there for a little over a year things turned for the worst. they changed their short term disability company and made some less desirable company changes. I mostly had decent managers and they do have decent training. it is corporate level who have lost the feel for the people working at the lower levels and not realizing how important they are. And then the losing of the Costco partnership really hurt the company as a whole.
company ceo doesn't realize the importance of lower level employees
Great place to work, many changes as time progressed.
Team Leader/Supervisor (Former Employee) – Salt Lake City, UT – January 29, 2017
Each day the travelers cheques came in and all balancing, filing, photocopying was processed. It was a paper environment. As time progressed the paper environment turned to computer submissions more and more. Management was great. Going with the flow and learning new and modern processes was awesome and uplifting!! The hardest part seemed to be the new processes at first, then it just all fell into place - looking back - how far modern technology had come!! Most enjoyable was seeing the transition.