Pros: learning something new always, very interesting work
Cons: the slow seasons are very very slow, little to no amex work each day, but i keep busy with tasq customer service work during slow time periods.
My typical days begins with checking three queues. Each queue has requests from our merchants for serveral different things. They made need application adjustments, new terminals, new PC tools, or general inquiries that need attention. I analyze applications for risk and approve them to be moved on to the next step in their set up of an American Express – more... account. I also work customer service for TASQ Technoloy. (I work in the TASQ facility, but I am also a contract employee of American Express) TASQ is shipping facility for many credit/debit providers. Most of my work is systematic. I use Microsoft Office, Oracle, and many Amex databases. – less