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American Express
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1,478 reviews

American Express Employer Reviews

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Blood sucking vampires
Manager (Former Employee), West Valley City, UTFebruary 14, 2015
Pros: notoriety
Cons: immoral co workers
They are a blood sucking leech on society. There is no such thing as work life balance. Promotions and advancement and bonuses have nothing to do with job performance or merit. The VP was released for sleeping with and promoting people
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Productive, Detailed and Challenging.
Centurion & Platinum Travel Consultant (Current Employee), Phoenix, AZFebruary 14, 2015
Pros: incentives and bonus structure, generous vacation pto, health and 401k
Cons: virtual environment, strict performance metrics, call center
Steady call volume, high energy, challenging scope of work, co-workers and management always helpful and approachable, high-end client base
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Work/ life balance oriented place to work
Pay Clerk/ Leave of absence coordinator (Current Employee), Phoenix, AZFebruary 14, 2015
Pros: open door policy and commitment to the mission statement.
Cons: not advancing as quickly as desired.
I am in charge of handling leave of absence claims for employees based in Phoenix, AZ, Salt Lake City, UT, and Fort Lauderdale, FL.

I learned the skills needed to manage multiple people in multiple locations and have everyone on the same level of understanding what our company's goals are and how to achieve it.

Management is both employee and business needs focused and always make time to hand out recognition when needed.

My co-workers are dedicated and focused individuals who, like myself, care a passion for integrity.

Informing an employee of payroll deductions or employment discontinuation is the hardest part of the job.

The most enjoyable part of my job is knowing I made a posative difference to both the employee and the business.
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Was ok
Customer Services Representative (Former Employee), Jacksonville, NCFebruary 13, 2015
Answered telephone call, helped card members with making payments, making travel arrangements and redeeming their points they earned on their credit card for merchandise.
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Lots of very intellectual, well educated people here
Manager - Risk (Current Employee), Phoenix, AZFebruary 11, 2015
Very 'international' workplace, allowed me to sharpen SAS programming and macro skills.

Very hands off management styles.
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Great Culture with cool and interesting people
Senior Manager, Customer Marketing (Current Employee), New York, NYFebruary 11, 2015
Pros: work life balance, great people
Cons: salary is not the best
American Express offers an amazing experience for those early in their career. The work is rewarding and the people are wonderful making it a pleasure to go to work every day. There is a strong competive spirit yet, you will find great support and knowledge that will help you in your career. You will need to know how to build and leverage relationships effectively to succeed in any role in the company.
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Friendly Nonchalant Enviroment
Contractor (Former Employee), Weston, FLFebruary 11, 2015
The typical factory Employee Are quite friendly. They made the learning experience easy for me. It can be a overload of work sometimes. But hey so can any other job.
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Good company to work for
Director, Customer Strategy & Programs (Former Employee), New York, NYFebruary 10, 2015
Pros: decent work culture, less politics, great work-life balance
Cons: frequent restructuring leading to job eliminations
Good company - great work-life balance, good people and work culture.

Frequent restructuring leading to job eliminations
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A place to build a life long career
Vice President, Global Business Travel (Former Employee), Phoenix, AZFebruary 10, 2015
Pros: excellent benefits, great work life balance
American Express is a tremendous place to work. Whether you are a high school graduate, fresh out of college or you have years of professional experience there is a job that is right for you at American Express. You will find challenging work and a job culture conducive to teamwork. This combination results in an organization that clearly exceeds the challenges of today's business world.
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Will be facing numerous class action lawsuits with the way they treat employees
Customer Service (Former Employee), ArizonaFebruary 9, 2015
Pros: antiquated phone system and survey ratings; management
Cons: nice friendly coworkers
I learned that if you truly excel at your current position, you will not be promoted. Mgt may put you thru mgt training, but you won't end up with a team. Instead, you'll be told you need experience in a different dept. Then you'll be stuck same as before.
The people that work side by side with you are awesome! It's the mgt that leaves a lot to be desired. They are automatons, spewing the same old dreck that upper mgt feeds them. Middle mgt knows that if they speak up for their employees and try to right the many wrongs done to the reps, they will either be demoted or out right fired.
DO NOT believe the dollar amount you "could" make in any job posting for this company! What they don't tell you is that nice amount included bonus pay-outs for selling and or reaching certain metrics. These metrics are impossible to consistently reach. One bad month with low survey scores, and you lose that month's bonus along with the next two following months. It takes that long to dig yourself out of that hole, that is, if you're able to do so. So, with all your hard work, you will end up making the base minimum of the position.
The survey system they utilize to rate their in-bound call center employees is archaic and faulty. You can and will get derogatory surveys that belong to another rep. Whether in your call center or a different part of the world. Doesn't matter. They will not remove the bad score from your numbers even though they can do so. This problem is getting people fired for low performance! They also won't remove poor survey scores for complaints that are completely out of your – more... hands, even if you handle the call exactly the way they require.
The center I worked at utilized a phone system that was about 20 yrs old. You have to log on to start your shift, log off and then on for breaks and lunch. Every phone shows a different time. You can set the timer on the phone to show you took just 15 min for your break, but the antiquated system can show as much as 3 min difference on your phone but up to 7 min difference between your phone and your neighbor's! This, too, is getting good people fired for being "out of adherence".
The company is moving more and more of their customer service to India and the Philippines. Even though those two countries have strict limitations on the types of accounts they can access, they are still getting those calls, then transferring them back to the USA. This results in very unhappy customers.
Bottom line: if you are really desperate for a job, apply. Buy keep looking for a career elsewhere. You don't want to be the worst rep at any job, but at American Express, you definitely don't want to be the best either. – less
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Great opportunity to learn
Portfolio Manager (Former Employee), Phoenix, AZFebruary 9, 2015
Cons: decision by committee slows decision-making, risk adverse
Typical day is long and the work is varied. Variety of activity to complete the job is a plus. If you are a self-starter, curious, and work well under pressure, it is a good fit. Hardest part of the job is the lack of opportunity to advance.
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Productice, rewarding, and friendly work like balance
Senior Manager | Digital Marketing | Ad Tech (Current Employee), New York, NYFebruary 8, 2015
Pros: work life balance
Cons: slow advancement opportunities
Led the transformation of the American Express digital marketing roadmap, including most recently the expansion of strategic partnerships with publishers and agencies. There are many subcultures at American Express, so finding the right fit in the right team is important for career advancement. The most enjoyable part of the job is working with super intelligent people and launching new products for consumers and merchants alike.
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Very productive and progressive company with a very nice Weight and Exrecise room, extremely nice cafeteria and large eating area with a view of lake
Contractor - SIQA Team - Seller Support Mailbox (Former Employee), Salt Lake City, UTFebruary 6, 2015
Pros: well appointed weight room and excellent cafeteria
Cons: contractors receive no benefits, no paid leave or insurance
Very well organized company that values their employees and gives them great benefits and continued training. My Manager is one of the best Managers I have had, who values her team but yet challenges them with new growth opportunities. I love the people that work there as they are very friendly and and willing to assist when needed
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customer service
Reliable team worker (Former Employee), new yorkFebruary 5, 2015
Pros: n/a
Cons: n/a
customer service make sure every customer is happy
also a lot of cash handling also, managament in the company not too good a lot os favoritism inside.
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Challenging Work
Tech Lead (Current Employee), PhoenixFebruary 5, 2015
The work was very challenging as I was involved in the development of a domain like MobilePayments. Currently I am playing the role of TechLead in this project and I was responsible for design and implementation of many services which is part of the the core capability which we build for ApplePay.
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It's Nice being here and learned a lot
Tableau Administrator/Developer (Current Employee), Phoenix, AZFebruary 4, 2015
It's mostly Architect level job, Maintaining Server and Creating or Modifying the User Groups ..also involved in Development ..
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Great work life balance, not completely aligned pay scale wise.
Global Implementation Manager, HRO-PMO (Current Employee), New York, NYFebruary 3, 2015
Pros: virtual employment, diversity, friendly environment, employee engagement
Cons: compensation, benefits package, older mindset of senior leadership
Good flexibility, enabling work from home and virtual employment.
Great if you land in a forward thinking department, less enjoyable if your leadership are of the older mindset.
Good camaraderie with colleagues, that often become friends outside of work.
The compensation and benefits aren't comparable to other finance companies of similar standing.
The company is slowly beginning to invest more in operations, which ultimately leads to a better employee experience.
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AMEX
Operational Risk Manager- American Express (Current Employee), New York, NYFebruary 3, 2015
Great benefits but a very large company and not always easy to navigate when trying to get answers from someone or make a decision when timing is urgent
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American Express
Customer Care Professional - American Express (Former Employee), Plantation, FLFebruary 2, 2015
•Interacted with Clients via telephone to provide real time account status, problems resolutions, and additional benefits programs
•Performed Credit Analysis to determine client’s eligibility for additional offers or possible reduction in privileges
•Client resolution specialist: offered additional support to clients with escalated account concerns
Great company to work for
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Not like it was when I started...
Relationship Manager (Former Employee), Phoenix, AZJanuary 31, 2015
I loved American express, but I hated the politics there. There are stories of people how important they are, etc, then two days later they're gone, desk empty: GONE

About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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