an 8 time JD Power Award winning organization, major emphasis on providing Extraordinary Customer Care
Pros: excellent benefits and a favorable work/life balance environment
Cons: very few growth and develop opportunities due to off shoring of work
Typical day - each day is different, based on business needs, changing volumes & meeting Compliance deadlines
What I've learned - in my 19 year tenure, I've served in a number of challenging roles in 3 different depts: Customer Service Dispute Resolution, Premium (Platinum) Telephone Service Center and most recently, the Issues Management Manual Remediation (Compliance) Team
Management - highly skilled and tenured
My Co-workers - in all 3 areas that I've worked, I've been fortunate to work with very skilled, strong work ethic oriented and team oriented peers and direct reports
The hardest part of the job - nothing comes to mind - I greatly enjoy challenges, learning new skills and taking on special projects.
The most enjoyable part of the job - the satisfaction of working hard, hand in hand with strong team members and providing our Customers with outstanding service each and every day.