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American Express
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1,742 reviews

American Express Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
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Work place life balance
Sr. Specialist Global Travel (Former Employee), VirtualJune 29, 2015
Pros: American Express proper all the benefits you can imagine, Post sold off part get in trouble for taking materinty leave
Cons: Work promotion not always based on quailty of work.
Working for American Express is a treasure. They have many benefits for employees. However moving up the ladder has more to do with who you know not what you know. If you have the misfortune to work for – more... a company that was once part of American Express but now only has ownership in such as Global Business Travel ( Owner by Seteraus) your treated poorly and they look for almost any reason to down size. – less
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Very "corporate" - nice people
Executive Assistant to the VP of Finance (Former Employee), Miami, FLJune 27, 2015
Nice place to work for. I was there for five years working for the SVP of Finance, a team consisting of 10ppl. Organized travel arrangements and handled calendar management.
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Customer Service Excellence
Dedicated Global Client Specialist (Former Employee), Phoenix, AZJune 26, 2015
Pros: Too many to identify
Cons: Lots of competition to advance
Amex provided me with the tools, resources and training to provide world class service. Amex is the leader in Customer Service and I'm proud of my time there.
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Good Benefits and Pay
Customer Service/Leadership/Problem Solving (Former Employee), Plantation, FLJune 25, 2015
Pros: on site cafeteria/benefits and pay
Cons: short breaks/high stress/advancement opportunities
All jobs have a level of stress but at times the stress level here can be through the roof. There can be a bit of favoritism and there is a false sense of advancement with lateral moves after lateral – more... move. I have seen some advance and overall believe the company has a great culture, but it is starting to wane due to many people taking ideas that are not theirs as their own and keeping the people they want in management and advancement opportunities. The focus on keeping the front line employee satisfied has shifted which causes a poor morale across the board. I started working here with a sense of family and pride which is no longer something I believe in here. – less
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great job
Sales Consultant (Former Employee), Tampa, FLJune 24, 2015
Pros: greatb work schedual
Cons: not a career oriented job
great job I loveworking here I would do so again if offered. the people whee graet and kind. The pay was great . It was a great job. I loved my boss and all of my co workers
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Amex
business Analyst (Former Employee), fort lauderdaleJune 23, 2015
support the carious Amex project under way as well as support project network on cross functional projects impacting both US and Network teams
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Opportunities for Advancement and Job Enrichment
Team Leader / Manager (Former Employee), Phoenix, AZJune 23, 2015
Pros: Feeling a part of the company.
Cons: Sometimes the hours could be a bit long.
I was fortune to work in two different departments of AMEX, Financial Control. All of the financial procedures were handled at this location. First, I managed a staff of 12 - 24 staff, processing payments – more... made to AMEX Merchants. The daily wire was always up in the high millions. We had to accurately pay the merchants, process the credits and debits for merchant accounting, and handle disputes, while maintaining all accounts in balance.

I also managed a staff of 12 in the financial control unit. We were responsible for processing all payments received by AMEX customers in the U.S. and Canada. We were responsible for managing accounts and the daily balancing. As well, we also reconciled all of the accounts associated with these transactions.
We also closed the books monthly, processed debits and credits to customer accounts while managing the daily and month-end time constraints. – less
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My work at a global servicese company
Senior Project Manager (Former Employee), Virtual (work at home)June 23, 2015
Pros: Able to work virtual
Cons: Company very much subjected to the ups and downs of the US market place.
- Worked as a virtual employee for many years.
- Was provided with support but abundant autonomy to do my job.
- Had great exposure to numerous areas within the company as I was responsible for working on very complex, business critical projects with people from many business unites within the company.
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Great place to work!
Sales/ Use Tax Accountant (Former Employee), PhoenixJune 23, 2015
Very much a relationship building culture! This is an ideal place for those that look to build not only a career but lasting relationships that are also productive!
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Great non stuffy credit financial company
Marketing Operations Analyst (Current Employee), New York, NYJune 22, 2015
This is a great company and the work life balance is great. They will educate you in all ways for marketing in the financial sector. The culture is also really nice and not stuffy.
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Good people to work with.
Sr. Business Analyst (Current Employee), Taylorsville, UTJune 16, 2015
Pros: Opportunities to expand your horizons.
Cons: Too much in-fighting in the dept.
The company is very interested in each employee expanding their knowledge and abilities, which is good because there are frequent layoffs, and employees may need to hop to other roles in order to stay with the company.
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Love
Project Manager (Current Employee), New York, NYJune 15, 2015
Great company to work for. I enjoy the culture, the opportunity for growth. The location by the water is perfect! The flexible work arrangements. The people are great!!!
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Very fun place to work
CCP of Business (Current Employee), Phoenix, AZJune 12, 2015
Pros: Free lunches, time off
American Express shows it employees daily that they are appreciated. American Express is a great place to work. They have fantastic benefits and great time off
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Opportunities to completely serve your client without having to send them to other departments. Observing your team progressing in their careers.
Top Business Account Specialist (Former Employee), Greensboro, NCJune 11, 2015
Pros: Being acknowledged for your successes.
Cons: Having to cut a call short before solving issues based on handling time.
American Express provides a very busy work environment. Your days are filled with back to back client calls. Solving problems on small business and personal accounts in the same call could be challenging – more... based on the call handling time required versus the time the clients required. Business clients in particular are already working on a packed schedule. As a representative of the "brand", I preferred calling them back at a specific time with their permission or leaving a message on their voicemail concerning the outcome of my research. Most calls did not require a callback. My co-workers were always excellent working as a team backing one another up with questions and answers on instant messenger. The hardest part of the job was being patient with an irate client by letting that client vent briefly then taking control of the call respectfully. The clients were also the most enjoyable part of the job. Solving their account issues while building a rapport was very satisfying. – less
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Productive and Fun
Business Analyst (Current Employee), Taylorsville, UTJune 11, 2015
Pros: Own laptop, own schedule of breaks and lunches
Cons: Not enough company parties or meet and greets of management or business associates
No job security. Advancement opportunities are slim/low. Good atmosphere. Cafeteria and Fitness center with game room.
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American Express has automated much of the workload that previously required staffing.
Business Travel Counselor (Former Employee), Piscataway, NJJune 11, 2015
Pros: Regular business hours.
Cons: Office has had a reduction in force.
American Express Travel has downsized the Piscataway office to a fraction of the previous staffing. Current staffing is up to nine people from several hundred employees.
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American Express is an awesome company to work for.
Onsite Corporate Travel Consultant (Former Employee), Sparks, MDJune 10, 2015
Pros: Working on-site with Corporate Clients
Cons: Went to an on-line booking tool, but I understand why
I worked for American Express for almost 10 years and enjoyed it very much. They are such a great company. They persevered after 9/11 and the internet boom. They acquired companies and grew. They are an example of what a company should do, in hard times.
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Good company (but don't get stuck with a bad boss)
Manager Assistant (Current Employee), New York, NYJune 10, 2015
great company to work for, but don't get stuck with a bad boss...

Benefits are not the best and pay might be good or bad depending on your time with the company
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Good company with lots of opportunities
Manager-Rules Dev & Sys Infrastructure (Former Employee), Salt Lake City, UtahJune 9, 2015
Cons: Seems like their are lay-offs every year
Overall this was a great place to work, that allowed me to grow and develop. They have pretty good benefits but seem to be lacking behind some other companies out there.
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Not just a work place but became home
Customer Service Representative (Former Employee), Phoenix, AZJune 9, 2015
Pros: people enviorment
American express helped me grow personally with the environment and professionally. The people once you have been there for a while are your family and they help develop you and see aspects of you that you never see and blossom you into a performer that you never believed before.

About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

American Express Salaries

Customer Support Representative
$18.45 per hour
$37,000 per year
Travel Counselor
$37,000 per year
Manager
$90,392 per year
Customer Service Representative
$35,000 per year

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American Express worked for Infosys
American Express worked for Infosys