American Express

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American Express Employee Reviews

Found 1,426 reviews matching the search
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Nice place to work with Fun and lots of knowladge
Senior QA Lead (Current Employee) –  St. Petersburg, FLDecember 18, 2015
Good working experience and learn new technology.it is also nice working with AMEX. They strictly follow Agile Methodology and the QA are given enough of flexibility to work without any pressure. best experience to work on continues Integration using Jenkins where we checked it all our automation test.
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Productive and fun environment with game room and flexi-schedule
Customer Care Specialist (Former Employee) –  Fort Lauderdale, FLDecember 17, 2015
AmEx is a great place to work. Although it is a diversified work place, every one can feel relax and at home. The atmosphere is friendly yet professional and there are great opportunities for career advancement. The salary is one of the best in the industry. It is the only call center that offers salary starting at $17 per hour plus monthly bonus. The benefits are great! They also provide for work and family balance and one can take there PTO if the office is not closed on a holiday and there is a flex-schedule.
Pros
Salary, benefits, flex schedule, cafe, career advancement, centralized location
Cons
Adherence to schedule rating
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N/a
Customer Services (Former Employee) –  Phoenix, AZDecember 9, 2015
Ok place to work, very flexible schedules for vacation. Good opportunities for advancement but not to many incentives available.
Pros
Benefits and vacation schedule
Cons
Constant displacement and turnover
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Meaningful Projects Great Work-Life Balance
Manager (Current Employee) –  Salt Lake City, UtahDecember 9, 2015
Enjoy working directly with customers and positively impacting their business. Management cares about a work-life balance, but don't misunderstand - we still work lots of hours! There is some flexibility though in when those hours are worked, which is really great for family life and charitable activities.
Pros
pay and bonuses, work-life balance
Cons
healthcare benefits, difficult to advance in career
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Good while it lasted
Manager of Business Development (Current Employee) –  Miami, FLDecember 7, 2015
Great company and brand to work. Had the best 1.5 years of my sales career both financially and personally. Met a lot of great and wonderful people who I will miss working with a lot.

The merchant acquisition group is on the decline with third party processors able to add American Express at a lower rate. This has diluted the entire division. More job cuts are to be expected I feel every year.
Pros
compensation true uncapped bonuses, company car, work life balance, company phone, corporate card, virtual office, great people
Cons
job cuts in this division
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terrible
Financial Sales Representative (Former Employee) –  Huntsville, ALDecember 5, 2015
Policy changes on a regular basis. Management was never in the loop with changes being made. Poor attitude. The bonuses were not consistent
Pros
Nothing
Cons
Work environment
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Average work fun place
Director of Product Deployment and Delivery (Current Employee) –  Saint Petersburg, FLDecember 2, 2015
Leadership is too tactical and not strategic. Enterprise growth division in Tampa has too many contractors making difficult the work.
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Had a pleasure working with most talented people in the industry
Lead Software Quality Engineer (Current Employee) –  Saint Petersburg, FLDecember 2, 2015
Had a real pleasure working for this compony for over 5 years but unfortunately cuts had to be made and most of the people had to be laid off from Saint Pete office.
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Horrible supervisors
High balance collection specialist (Former Employee) –  Phoenix, AZDecember 1, 2015
no chance of being promoted. stay away. management is very shady here would often overlook blatant violation of federal collection law
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very fun
Guarantee customer service (Former Employee) –  MPLS, MNDecember 1, 2015
a typical at day at work would be taking inbound calls and providing great customer service, managed was always helpful, the hardest part of the job would be if a cvustomer ask for a manager because a prevous bad experience, i would love to help, so i'd offer. i most enjoyed talking to differnt customer from all over.
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Great place to work but so stressfull
Digital and Online Commerce Coordinator (Current Employee) –  Mexico, MODecember 1, 2015
You can set your own schedule, and also have two home office days at week.
You have your own place and all your technological needs covered.
Now we're lower of staff and we have to do a lot of positions jobs at the same time, they only think in the money and not any more in the client.
The employees are not recognized for their achievements.
Pros
Great compensations, great job culture
Cons
So much work with out hands
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Productive and fun workplace with ping pong and foosball tables
Product Owner (Current Employee) –  Saint Petersburg, FLNovember 29, 2015
A great work environment with smart people that are fun and enlightening to work with. Great team environment with almost 2 years of agile development. Everyone worked together to build a great product. Unfortunately, the products did not make enough profit soon enough to satisfy the Amex board and they just pulled the plug on the whole thing. Everyone has 90 days. Had planned on working there longer.
Pros
Free lunches, ice cream, snacks, fruit, work from home 2 days
Cons
Little career development
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Customer Surveys Average handle times and Revenue
EXECUTIVE TRAVEL COUNSELOR, CRUISE SPECIALIST (Former Employee) –  Phoenix, AZNovember 29, 2015
Worked for American Express just short of 10 years. Constant change in expected matrix. American Express went from a Credit card to a bank holding company and this impacted a lot of change as to what was expected of agents.
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Don't do it
Financial Advisor (Former Employee) –  Cranston, RINovember 25, 2015
Befor it was Ameriprize, AMEX would hire anyone but you had to pay for your own licenses. worked 12-14 hour days and saturdays. 100% commission... 99% attrition.
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Stable workng environment, hated shared space.
Information Sercurity Specialist (Former Employee) –  Phoenix, AZNovember 23, 2015
The work was fine, a bit heavy on the bureaucracy. The application period is long with incredibly detailed background investigation. I personally really disliked the open office work space. Employees in rows with no privacy and constant distraction from surroundings.
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A typical day at work
Design Manager (Current Employee) –  New York, NYNovember 23, 2015
Every day we, the design team, do a daily stand up to meet with everyone's agenda, look for blockers and see ways of collaboration across the team.
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productive
web application developer (Current Employee) –  New York, NYNovember 22, 2015
it was nice working with AMEX. They strictly follow Agile Methodology and the developers are given enough of flexibility to work without any pressure
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learnt new skills
SDET/QA Engineer (Current Employee) –  NYNovember 22, 2015
Fun work place, supportive team members, Agile methodology, Performed performance Testing using LISA, Used protractor for automation scripts for angular.
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American Express
Compliance Analyst (Former Employee) –  Phoenix, AZNovember 22, 2015
Very clicky work conditions among the analyst, unprofessional and racist treatment of black males made this a terrible experience for me.
Pros
pay
Cons
Racist, Clicks, Poor Training, No real leadership, lack of communication
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Proud to work here
Senior Operations Manager (Current Employee) –  Fort Lauderdale, FLNovember 22, 2015
Good company to work for with excellent benefits and competitive pay. At times the communication between business units could be ALOT better, especially on projects where multiple areas are involved. The organization does seem to be a bit behind its competitors in many ways except for service to its customers, in that they are tops. Management is a mixed bag, some are incredible to work for while others seem a bit out of touch. The best part of the work though is seeing the impact you have on customers whether it is internal or external when things go right. You can make someone's day/week/month based on how the organization does things. Above all, they do put people first in almost everything which is refreshing.
Pros
Very employee centric, lots of opportunity
Cons
No real structure in how to gain access to that opportunity, at times the pace of change is too hectic
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Overall rating

4.1
Based on 2,008 reviews
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