Used to be this amazing place to work with lots of opportunity, but not so much now.
Pros: training, cafeteria, vacation time, tuition reimbursement
Cons: management, fraternization, cutlure of high performance breeds cheating
I still have many friends that are apart of American Express and they are constantly filled with fear of lay offs, performance reviews, and constant push for achievement. Amex taught me a lot but mostly how to keep my head down. They have some good benefits like tuition reimbursement, but the insurance is very costly with a high deductible for lower band employees, the higher band employees, managers and above, actually have better insurance with lower deductibles, I think that is pretty despicable. They convince you its the best place to work and that you couldn't find anything better. Their hourly pay is low and tied to incentives which used to be reasonable to reach and have high payouts for top performers, which really offset the negative. The goals have changed many times and the payouts are now not achievable or have a low pay out. The Amex customers are disgruntled and speaking with that type of person all day long definitely takes a toll. The advancement there is tied to WHO YOU KNOW and pretty much nothing else. SO many times during an interview I heard, "Why didn't you ask someone to put a word in for you..." After I heard that for the tenth time I put in my two weeks and moved on. I have had so much success since leaving Amex; it feels good to be valued for what you know and not who you hang out with on the weekends.