American Express

1.8K reviews

American Express Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
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Work places
Agent (Former Employee), Tampa FlJuly 23, 2015
Growing company that is having growing pains which is expected. Management changes a lot as well as employees. Human resources as well as training is somewhat efficient.
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Best job I have ever had!
Call Center Accounts Supervisor (Former Employee), Greensboro, NCJuly 23, 2015
You don't miss your water until the well runs dry. The work was hard but the company rewarded us well. Everything was well organized and structured. Employees personal lives really mattered.
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Good work/life balance
Financial Manager -Enterprise Growth (Current Employee), Salt Lake City, UTJuly 22, 2015
The best part about Amex is how flexible they have been with my work schedule. I have had family medical issues over the last few years and they have been extremely accommodating. This has been the best part about working for them.

The biggest con has been the lack of advancement and feeling like you are really making a difference.
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American Express
Business Solutions Manager (Former Employee), Dallas, TXJuly 21, 2015
Pros: Great pay and 401K plan
Cons: Limited advancement opportunities.
I would not recommend working for American Express. The middle management team is lacking in leadership and focus. Many very good people have left to pursue other interests.
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ver good experience in time management and international experience
Director of Sales (Former Employee), San Juan, PRJuly 20, 2015
Pros: international experience
Cons: more tha 60% in traveling
Very satisfying experience, develop international experience on sales and customer relationship. Responsable of establishing electronic data capture transactions in Puerto Rico and the Caribbean.
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Great people to work with
Manager - Global Partner Network (Former Employee), MarketingJuly 20, 2015
Great group of people to work with and most folks had integrity. Decent amount of red tape and politic but this is expected of a big company.
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Professional Enviornment
Administrative Assistant (Former Employee), St. Louis, MOJuly 20, 2015
Pros: Learning about the Financial Trade
Cons: Growth in company
Scheduled meetings and agendas
Worked collaboratively with financial planners to set appointments foster client relationships, and establish customer goals
Assisted with other tasks as assigned
The most enjoyable part of my job was learning about the stocks, bonds and financial planning.
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working for American Express
Travel Consultant (Former Employee), Salt Lake City, UTJuly 17, 2015
Pros: great benefits
Cons: they are transitioning to a call center mentality in a job that should be personal
This was a great place to work when I started, even as a call center
great benefits/ good leadership
they lived by the old saying
'take care of your employees and they will take care of the clients'
its not an easy job, travel is challenging with lots of changes
the knowledge needed to do the travel job is 'heavy'. Add the American Express information (card/rewards/benefits) and it is a nightmare
They HAD a great life/work balance
that disappeared about 3 years ago
management changed
the goals are impossible and change all the time, sometimes without notice or are retroactive
the communications between management and agents is seriously lacking
All the current management cares about now is their bottom line and the share holder, Even though they clears millions last year.
I can hardly wait until the pendulum swings back to a better place to work and live.
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American Express is an Excellent Company to work for.
Technical Project Manager (Former Employee), Phoenix, ArizonaJuly 17, 2015
Pros: Awesome Culture
Cons: None
American Express is an Excellent Company to work for. A typical day is 9-5 however, management can be flexible if you need to work earlier or later in the day.
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excellent company to work for
Credit Analyst (Former Employee), Plantation FloridaJuly 17, 2015
Pros: flexibility
excellent company to work for, aimed at first class customer service in order to provide win win situations for the cardholder and the company therefore avoiding attrition.
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Growth throughout with endless possibilities, treated as a family, rewarded for your outstanding dedication.
Executive Admin Assistant (Former Employee), Phoenix, AZJuly 15, 2015
Pros: Your wealth given as an employee, vacation collections, your opinion mattered. family/fun atmosphere.
Cons: I'm currently now working there.
Interacting with upper management that took your ideas into count, bench-marked to expand the range of options, an great family feel to work with a communicative team, encouraged to learn and explore new directions that in the long run would enhance your job relations and expand the business. Management kept you in the loop of the growth of the business & what direction, so that you could provide support to any and all that was needed. Co-workers were always engaged & there was team building events to keep everyone aligned on the same playing field for the business.
Hardest part of the job was to take vacations - I loved where I worked, whom I worked for, and work I did.
Most enjoyable part of my job - I was able to positively impact everyone that was around me of whom I supported or conversed with daily weather co-workers or customers.
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Great Job
Collection Specialist (Former Employee), Phoenix, AZJuly 14, 2015
Very competitive work environment but friendly people to work with. Great benefits and great pay and bonuses. You will have to expect to work weekends for entry level positions.
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Great premium credit card company
SR DIRECTOR OF TRAVEL REWARDS (Former Employee), New York, NYJuly 13, 2015
Excellent place to work. Very focused on innovation, customer service and quality. Great advertising and marketing organization.
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Great place to work, with a lot of support
Executive Solutions Intern, Full-Time (Current Employee), New York, NYJuly 13, 2015
Great place to work, I made a lot of connections here and learned a lot on the job. The company has a lot of employee engagement opportunities and promotes diversity.
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Nice to work
Technology Lead / Architect (Current Employee), Salt Lake City, UTJuly 13, 2015
It is pleasure to work with American Express.
Good environment to work.
Very helpful Co-workers.
Learned management skills.
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Stable company, constantly evolving
Specialist, Business Development (Current Employee), Phoenix, AZJuly 11, 2015
Good work and life balance. Stable company, which is constantly changing and evolving. Good internal opportunities for growth and development.
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Productive and Fun
Merchant Service Representative (Former Employee), Phoenix, AZJuly 11, 2015
Pros: good benefits. respect motivation training
Cons: Like in any corporate company, you have to be a sweet talker to advance
Be on the phone as working in a call center, excellent colleagues but like in any corporate company you have to sweet talk your way through to advance your career
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AMEX is one the best employers to work for. Embracing diversity to the highest degree.
Training Team Leader (Former Employee), Phoenix, AZJuly 10, 2015
Pros: A top notch employer with many benefits offered immediately upon employment.
Cons: None that come to mind
On a typical day the telephone rep. will answer an average of 110 calls per day. Keep in mind that a cardmember usually calls into the center because they are experiencing a problem or issue with their account. Calls are directed to the tele. rep. one call immediately after the other. Throughout their shift and during each call the rep. is consistently monitored and is responsible to perform many tasks while providing the very best customer service possible, meeting and maintaining their adherence and handling time per call, each rep must offer card upgrades as well as upselling member services, he/she must also be knowledgeable and aware of the many different features and benefits that pertain to each offer. All this while being provided feedback on their handling of the calls and whether or not they are meeting and maintaining AMEX set metrics. Team leaders are as busy and keeping their staff of no more 15 per team
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Great place to work with creative smart people.
Director of Finance (Former Employee), New York, NYJuly 10, 2015
Amex Publishing was a division of American Express sold to Time Inc in October 2013. The division, while part of a much larger corporation, had the feel of a small entrepreneurial business. The job was exciting as each day brought new challenges which the employees were given the ability to collaborate and work through together with guidance, as needed, from senior management. I learned how to manage up and down throughout the organization as well as other areas of American Express and Time Inc and became a well respected member of the team who could influence decision makers.
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COOL PEOPLE
Membership Consultant Services (Former Employee), Margate, FLJuly 9, 2015
Pros: NONE
Cons: NONE
NICE PEOPLE AND COOL PLACE TO WORK. ANYONE LOOKING FOR A JOB SHOULD APPLY AND SEE FOR THEIR SELP INSTEAD OF DEPENDING ON A REVIEW RATHER THAT GOING OFF OF WHAT A PAST EMPLOYEE HAS TO SAY.
Claimed Profile
Headquarters
200 Vesey Street, 3 World Financial Center, New York New York 10285
Revenue
more than $10B (USD)
Employees
10,000+
Industry
Links
American Express website
LinkedIn Page

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