American Express Employee Reviews

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Productive and great clients to work with
VP Project Manager (Former Employee) –  Phoenix, AZOctober 26, 2017
Good project management techniques being used. The workplace culture is excellent, particularly the importance provided to diversity. Great place for exposure to various technologies.
Pros
Diversity program
Cons
Stressful sometimes
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American Express offers many learning opportunities
Technology Enablement Manager (Former Employee) –  Atlanta, GAOctober 26, 2017
The culture at American Express is ever changing. They were really good at receiving input from employees regarding product improvements, new product ideas and customer feedback.
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skip
Fraud Strategy Business Analyst (Current Employee) –  Phoenix, AZOctober 26, 2017
work life balance is very good, change is slow to implement and middle managers struggle. It's a good company but several very good leaders have left the company and it appears to be a transition period.
Pros
Pto
Cons
advancement
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Career Driven
Team Leader (Former Employee) –  Atlanta, GAOctober 26, 2017
Another employer with different areas of growth for any person to make the decision of whether to go or stay with the position they are in or seek another position. Opportunities for growth were exceptional
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Very stressful metrics
Travel Counselor (Former Employee) –  United StatesOctober 26, 2017
American Express uses a metric system that in my opinion is unfair. I would recommend looking into reconstructing. They do compensate you well for the work you do and the paid time off is great. I would recommend better health coverage with not so high of a deductible.
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Awesome company to work for.
Senior Customer Service Representative (Former Employee) –  DelhiOctober 26, 2017
I had the responsibility for chasing down weekly targets set forth for each employee.
Cut- throat corporate environment.
I had accounts/ credit cards that needed assistance/ upgrades.
Had only Program administrators of the huge clientele calling us for support on the credit card products.
Had to work in a team of 20 people coordinating and strategizing at the end of every workday.
Pros
benefits, pay, work culture, work ethics, work place
Cons
growth, shift hours and timings.
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They had a cafeteria in the building
High balance collector (Former Employee) –  Phoenix, AZOctober 25, 2017
A typical day was very numbers oriented in the credit collections department, a bit stressful and goal oriented. I learned a lot about the financial industry. the management was pretty good, but it was a while ago, I don't know what it is like now. The culture was friendly but very business oriented. The hardest part of the job was reaching goals, even though it wasn't that hard for me. I was one of the top collectors. Again the most enjoyable part of the job was the customers and helping them resolve any situation that may exist, either in credit or collections, I worked both.
Pros
Cafeteria in house
Cons
not too many cons, some micro managing, the building could have had better air circulation
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Productive workplace but lacks execution on innovation
Product Administration Manager (Former Employee) –  Phoenix, AZOctober 25, 2017
Good work life balance and health benefits. Little challenge to the status quo with high dependence on contractor resources from India. Work gets done and that's about it. Internal competitions (e.g. Hackathons) are fun but little is used from these in the actual workplace or business practices. Current management (CEO and EVPs) tend to play it safe and slowing the future of the company. Hardest part of the job is the red tape between departments, policy and procedure. Most enjoyable are the benefits, time off and salary.
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Day in the life of a travel agent
Executive Travel Counselor (Former Employee) –  Phoenix, AZOctober 25, 2017
Check emails and voice mails to plan day
Do call backs
Enter bookings in system
Invoice bookings
Book transfers and meet and greet services
Issue airline tickets add frequent flyer numbers and book seats
Book hotels and add frequent traveler numbers
Keep checking emails
Take inbound calls
Pros
Fast pace
Cons
Not enough time in day
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Great place to work
Account Representative - Accountant I (Former Employee) –  Phoenix, AZOctober 24, 2017
American Express is a great place to work. They have great advancement, great leadership and great benefits. They also have extra curricular activities on campus.
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Great place to work
Service Representative (Former Employee) –  Fort Lauderdale, FLOctober 24, 2017
I was only with the company a short time before moving out of state. This was a great place to work. The people were always amazing and the environment was very family oriented.
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Terrible Call center
Customer Service Representative (Former Employee) –  West Valley City, UTOctober 24, 2017
Everything a call center shouldn't be. Nit picking every move you made, micro managing everything you do. No trust or working relationships. Environment was terrible.
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Excellent Company
Sr. Technical Writer (Former Employee) –  St. Petersburg, FLOctober 23, 2017
American Express is a great company to work for. The office I worked in is centrally located in downtown St. Petersburg. It was a relaxed atmosphere and we had team building events, attended baseball games as a group, and enjoyed social interaction with management as well as co-workers.
Pros
Close to home
Cons
Layoffs cost many of us our jobs
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n/a
TRAVEL COUNSELOR (Current Employee) –  Atlanta, GAOctober 23, 2017
in the beginning it was a pleasure to work. the constant changes with managers, team leaders and in the end hardly any support from leaders makes it not pleasurable anymore
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Great company, great leaders, competitive compensation and benefits
Graduate Management Development Program (Former Employee) –  Minneapolis, MNOctober 22, 2017
As a Fortune 100 Company, American Express is extremely well managed and provides exceptional service to its clients. Working for American Express was a joy - they walked the talk of employee engagement, diversity, and inclusion long before these terms became buzz words.
Pros
Culture, compensation, benefits
Cons
N/a
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Fantastic work/life balance
EXECUTIVE ASSISTANT II (Current Employee) –  Phoenix, AZOctober 22, 2017
a fantastic place with great support from all your coworkers and indirect team leaders who want you to succeed in other departments.
The hardest part of the job is juggling the multiple requests you are hit with on a day to day basis, but the people are great.
There are a lot of benefits on-site, like a fitness room, personal trainers, nurse, IT concierge, AMEX cafe in every building and many events for the employees.
The leadership is fantastic.
Pros
tons of benefits for employees and a nice work/life balance
Cons
Can be difficult to move within if you are not making good connections in other teams, you need to get introduced and then close the loop.
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It was a great place to work
Travel Counselor (Former Employee) –  Salt Lake City, UTOctober 20, 2017
It was a great place to work until they decided to send jobs to other countries.
I lost two of my jobs in the company for that reason.
Working as a Travel Counselor is a fast paced position.
The lack of support from management once we were sent to work at home was very poor.
Pros
Travel benefits
Cons
No time to use travel benefits.
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Days were stressful.
Elite Sales Professional (Former Employee) –  Valley, WAOctober 20, 2017
This position was very competitive and if you didn't meet required sales numbers they would immediately write you up and try to fire you. A typical day at work was showing up ten minutes prior to shift start and staring your computer without clocking in. then the minute that your shift was scheduled to have started you must be in queue. Then you sit there and try to sell products to incoming callers. It was not easy allows having a ton of pressure on you to make the sales on every single call.
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Professional
Team Lead Support (Former Employee) –  Puerto RicoOctober 20, 2017
Great environment, competitive, fun, outgoing and friendly. I was happy to be part of this company and received excellent benefits. I am grateful for AMEX
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Great Place
Business Systems Analyst (Former Employee) –  Phoenix, AZOctober 19, 2017
This is one company that likes to give back to its employees! They have a lounge for the employees to play video games, air hockey, and places to sit and talk on your cell. They also have a place to take yoga classes.
Pros
Starbucks on site
Cons
Busy and time consuming
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Overall rating

4.2
Based on 4,535 reviews
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4.0
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