Corporate Travel Counselor (Former Employee), Westchester, IL – April 30, 2014
Pros: forfilling the clients requests.
Cons: when forfilling the clients request could not be met.
To advise a particular airline of the traveler would making a trip on their airline. Also, talk with a particular car rental company, if the client needed a car to drive to his/her business meeting. Finally, to let a hotel know that a client would be staying the night in their hotel.
To work all to for the same goal to get the business client to his – more... destination for what need to be done and return hopefully have them return home safely.
The most difficult part of the job was when we could not get the client home safely or meet the deadline that they needed to get to another destination.
The interaction of when we were able to what they asked for on their request whether it was a air, car, and hotel. One or all requests were able to be granted.
More can be explained on a personal interview. – less
travel counselor (Current Employee), Dearborn MI/ work from home – April 24, 2014
Pros: vacation time, vacation bought time
Cons: scheduling, work/life balance, insurance
You really have to fight to learn more and advance. Things I've wanted to learn and have access to have taken years to finally get done. As far as work/life balance...it's pretty much impossible to get much needed schedule adjustments. Business needs are far more important that employees needs. Some managers/leaders will really go out on a limb for – more... you...most won't. The most important factor is numbers...period. The best thing about working for the company is the vacation benefits, which start at day 1, after a year you can purchase up to 5 more pto days and after 5 years you earn another 40hrs, after 10 years another 40hrs after that. That's what's kept me here this long, not wanting to start over somewhere else with time off with family. Although the vacation time is great, it's sometimes very hard to get the time off you actually want. – less
Too focused on diversity, no attention to security
Project Manager (Current Employee), Phoenix, AZ – April 22, 2014
Senior Leadership needs to focus on security of the infrastructure that can expose financial systems and customers negatively. Too much emphasis on drinking the kool-aid, not enough on getting meaningful work done.
Customer Care (Current Employee), Plantation, FL – April 12, 2014
- Accessing AESP, Sabre and other lounge specific tools to ensure compliance - Delivering extraordinary customer service by assisting Cardmembers with travel, concierge and card services - Facilitating in full lounge experience, answering questions, and providing solutions in an atmosphere of constant change - Maintaining communication with team and – more... leaders with proper documentation of daily Cardmember interactions – less