American Express Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
Compensation/Benefits
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Amex
business Analyst (Former Employee), fort lauderdaleJune 23, 2015
support the carious Amex project under way as well as support project network on cross functional projects impacting both US and Network teams
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Opportunities for Advancement and Job Enrichment
Team Leader / Manager (Former Employee), Phoenix, AZJune 23, 2015
Pros: Feeling a part of the company.
Cons: Sometimes the hours could be a bit long.
I was fortune to work in two different departments of AMEX, Financial Control. All of the financial procedures were handled at this location. First, I managed a staff of 12 - 24 staff, processing payments made to AMEX Merchants. The daily wire was always up in the high millions. We had to accurately pay the merchants, process the credits and debits for merchant accounting, and handle disputes, while maintaining all accounts in balance.

I also managed a staff of 12 in the financial control unit. We were responsible for processing all payments received by AMEX customers in the U.S. and Canada. We were responsible for managing accounts and the daily balancing. As well, we also reconciled all of the accounts associated with these transactions.
We also closed the books monthly, processed debits and credits to customer accounts while managing the daily and month-end time constraints.
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My work at a global servicese company
Senior Project Manager (Former Employee), Virtual (work at home)June 23, 2015
Pros: Able to work virtual
Cons: Company very much subjected to the ups and downs of the US market place.
- Worked as a virtual employee for many years.
- Was provided with support but abundant autonomy to do my job.
- Had great exposure to numerous areas within the company as I was responsible for working on very complex, business critical projects with people from many business unites within the company.
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Great place to work!
Sales/ Use Tax Accountant (Former Employee), PhoenixJune 23, 2015
Very much a relationship building culture! This is an ideal place for those that look to build not only a career but lasting relationships that are also productive!
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Great non stuffy credit financial company
Marketing Operations Analyst (Current Employee), New York, NYJune 22, 2015
This is a great company and the work life balance is great. They will educate you in all ways for marketing in the financial sector. The culture is also really nice and not stuffy.
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Good people to work with.
Sr. Business Analyst (Current Employee), Taylorsville, UTJune 16, 2015
Pros: Opportunities to expand your horizons.
Cons: Too much in-fighting in the dept.
The company is very interested in each employee expanding their knowledge and abilities, which is good because there are frequent layoffs, and employees may need to hop to other roles in order to stay with the company.
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Love
Project Manager (Current Employee), New York, NYJune 15, 2015
Great company to work for. I enjoy the culture, the opportunity for growth. The location by the water is perfect! The flexible work arrangements. The people are great!!!
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Very fun place to work
CCP of Business (Current Employee), Phoenix, AZJune 12, 2015
Pros: Free lunches, time off
American Express shows it employees daily that they are appreciated. American Express is a great place to work. They have fantastic benefits and great time off
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Opportunities to completely serve your client without having to send them to other departments. Observing your team progressing in their careers.
Top Business Account Specialist (Former Employee), Greensboro, NCJune 11, 2015
Pros: Being acknowledged for your successes.
Cons: Having to cut a call short before solving issues based on handling time.
American Express provides a very busy work environment. Your days are filled with back to back client calls. Solving problems on small business and personal accounts in the same call could be challenging based on the call handling time required versus the time the clients required. Business clients in particular are already working on a packed schedule. As a representative of the "brand", I preferred calling them back at a specific time with their permission or leaving a message on their voicemail concerning the outcome of my research. Most calls did not require a callback. My co-workers were always excellent working as a team backing one another up with questions and answers on instant messenger. The hardest part of the job was being patient with an irate client by letting that client vent briefly then taking control of the call respectfully. The clients were also the most enjoyable part of the job. Solving their account issues while building a rapport was very satisfying.
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Productive and Fun
Business Analyst (Current Employee), Taylorsville, UTJune 11, 2015
Pros: Own laptop, own schedule of breaks and lunches
Cons: Not enough company parties or meet and greets of management or business associates
No job security. Advancement opportunities are slim/low. Good atmosphere. Cafeteria and Fitness center with game room.
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American Express has automated much of the workload that previously required staffing.
Business Travel Counselor (Former Employee), Piscataway, NJJune 11, 2015
Pros: Regular business hours.
Cons: Office has had a reduction in force.
American Express Travel has downsized the Piscataway office to a fraction of the previous staffing. Current staffing is up to nine people from several hundred employees.
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American Express is an awesome company to work for.
Onsite Corporate Travel Consultant (Former Employee), Sparks, MDJune 10, 2015
Pros: Working on-site with Corporate Clients
Cons: Went to an on-line booking tool, but I understand why
I worked for American Express for almost 10 years and enjoyed it very much. They are such a great company. They persevered after 9/11 and the internet boom. They acquired companies and grew. They are an example of what a company should do, in hard times.
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Good company (but don't get stuck with a bad boss)
Manager Assistant (Current Employee), New York, NYJune 10, 2015
great company to work for, but don't get stuck with a bad boss...

Benefits are not the best and pay might be good or bad depending on your time with the company
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Good company with lots of opportunities
Manager-Rules Dev & Sys Infrastructure (Former Employee), Salt Lake City, UtahJune 9, 2015
Cons: Seems like their are lay-offs every year
Overall this was a great place to work, that allowed me to grow and develop. They have pretty good benefits but seem to be lacking behind some other companies out there.
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Not just a work place but became home
Customer Service Representative (Former Employee), Phoenix, AZJune 9, 2015
Pros: people enviorment
American express helped me grow personally with the environment and professionally. The people once you have been there for a while are your family and they help develop you and see aspects of you that you never see and blossom you into a performer that you never believed before.
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Lovely Place to work and grow your leadership
Manager, Account Development (Current Employee), Phoenix, AZJune 7, 2015
I've learned and grown into a exceptional Leader working here at American Express. I have been fortunate enough to develop into a successful leader over the years, where my brand is respected and valued!
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Summary
Service Member Civil Relief Act-Case Specialist (Current Employee), Fort Lauderdale, FLJune 7, 2015
Great name and brand but not much room for growth and salary is low. Customer service is stressful but can make a lot of money. Company has changed over the last few years.
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I was in the wrong place
Vice President Controller Operations & Six Sigma (Former Employee), New York, NYJune 6, 2015
Pros: My co-workers
Cons: My manager
My experience was a poor one that was 100% because of my manager...he has long since left the company.

I was not there long enough to say anything more
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American Express
Intern (Former Employee), New York, NYJune 6, 2015
Working American Express has showed me how to use computers and show me how handle business with people credit cards. Typical day at American Express was basically sitting at your office answering phones and emails. Making excel spreadsheets for your manager and making appoinments. Management was really on top of you, they would check up on you from time to time but most of the time management would be working from home when you in the office. Co-workers would not bother you unless they needed help with an excel speadsheet. The hardest job in American Express was not being to do alot of things. You would always have to sit at your desk and just look at a computer for about 8 hours staright. The best part about working with american express is that the enviorment was actually very welcoming.
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Great place to work excellent co-workers
Desktop Support Technician (Former Employee), Greensboro, NCJune 3, 2015
Pros: Nice people
Cons: didn't always have access to the tools I needed
Enjoyed going to work
I learned a lot about different software.
Management cared about the worker
Co-workers were helpful and fun to work with
When I had to tell a user that their hard drive had crashed and they lost all there data
Working with the user, I met a lot of interesting people
Claimed Profile
Headquarters
200 Vesey Street, 3 World Financial Center, New York New York 10285
Revenue
more than $10B (USD)
Employees
10,000+
Industry
Links
American Express website
LinkedIn Page
Subsidiaries
American Express Global Business Travel

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