Customer Service Representative (Former Employee) – Killeen, TX – January 5, 2017
I love this company fun to work with customers and employees. I booked hotels and flights sometimes car rentals for all American Express cardmembers. I love all the benefits as week, left do to almost miscarrying my daughter.
Java Developer (Former Employee) – New York, NY – January 4, 2017
It's a good company to work with. I have enjoyed working with AMEX. We start the day with a cup of coffee and end with the same. The managers are qualified and professional and reporting system is great.
Quality Assurance Sales Agent (Current Employee) – Phoenix, AZ – January 2, 2017
Great company who is trying to reestablish their trust with accepting merchants. Nationally; merchants have refused to take American express in the past because of higher card rate charges to merchants. Now they have shifted their program to support small merchants and have turned over the rate structuring to the merchants processor.
Customer Service Representative (Former Employee) – Greensboro, NC – January 2, 2017
I enjoyed my employment with American Express. They offered many benefits and "extras" to their employees. They made it a fun place to come to and enjoy your job. The call center in Greensboro unfortunately closed.
A company with various growth opportunities and learning
Global Compliance & Ethics Analyst (Current Employee) – Palm Coast, FL – January 1, 2017
I have had the great pleasure of working with a dynamic company for the past 20+ years and have been afforded the opportunity to complete my post secondary education while growing both personally and professionally.
Flexibilty, Education, Leadership, Work/Life Home Balance
started out as a great job, company not what it used to be
Customer Service Rep (Former Employee) – Salt Lake City, UT – December 30, 2016
I was really excited to start working there. they had great pay with many perks. after being there for a little over a year things turned for the worst. they changed their short term disability company and made some less desirable company changes. I mostly had decent managers and they do have decent training. it is corporate level who have lost the feel for the people working at the lower levels and not realizing how important they are. And then the losing of the Costco partnership really hurt the company as a whole.
company ceo doesn't realize the importance of lower level employees
Corporate Customer Service Representative (Former Employee) – Phoenix, AZ – December 29, 2016
Phpne center work dealing with customers and Amex sales people, fast paced with frequently changing rules and priorities. Management was goo and attentive, constatnt monitoring good critiques.Excellent facilities.
Director, Employee Recognition and Rewards (Former Employee) – Phoenix, AZ – December 28, 2016
American Express had its pros and cons like any other company. Years ago when i worked for them, the culture was that if you did not have a college degree, you were considered 'nothing' and a 'non-professional'. The upper management was terrible in that they were rude and demanding.
People in general were nice.
Culture was terrible and higher management was worse.
Vice President (Former Employee) – New York, NY – December 26, 2016
American Express is a rare company -- one that still has a dedicated customer service commitment at the heart of its operations and business. You can do amazing work here -- and have career highs. Similar to all companies and financial services, AmEx is going through massive disruption.
Amazing work, strong executive leadership, world class marketing