American Express Employee Reviews

Found 2,083 reviews matching the search
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Great Company, Great Customers, Great Employees
Customer Service Representative (Former Employee) –  Killeen, TXJanuary 5, 2017
I love this company fun to work with customers and employees. I booked hotels and flights sometimes car rentals for all American Express cardmembers. I love all the benefits as week, left do to almost miscarrying my daughter.
Pros
Everything great!
Cons
Have no complaints
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Great work environment
Customer Service Representative (Former Employee) –  Greensboro, NCJanuary 5, 2017
Go in sign into PC start accepting incoming calls, management always available for assistance. Can advance within the company. Great co-workers always willing to help out.
Pros
chance for advancement within company, competitive salarie
Cons
business relocated
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Good
Java Developer (Former Employee) –  New York, NYJanuary 4, 2017
It's a good company to work with. I have enjoyed working with AMEX. We start the day with a cup of coffee and end with the same. The managers are qualified and professional and reporting system is great.
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Good Company
Partner Manager (Former Employee) –  Phoenix, AZJanuary 3, 2017
The company is fair to their employees and encourages them to continue to improve themselves through education and training. I enjoyed my 27 years with the company.
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Fun relaxing place to work
Sales Associate (Current Employee) –  New York, NYJanuary 3, 2017
Everyday you are promised a new experience which results in you interacting with some of the best business minds within the professional world of business.
Pros
Room for advancement
Cons
none
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American Express
Quality Assurance Sales Agent (Current Employee) –  Phoenix, AZJanuary 2, 2017
Great company who is trying to reestablish their trust with accepting merchants. Nationally; merchants have refused to take American express in the past because of higher card rate charges to merchants. Now they have shifted their program to support small merchants and have turned over the rate structuring to the merchants processor.
Pros
great pay
Cons
Orovides inaccurate data to their agents
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Fun place to work
Customer Service Representative (Former Employee) –  Greensboro, NCJanuary 2, 2017
I enjoyed my employment with American Express. They offered many benefits and "extras" to their employees. They made it a fun place to come to and enjoy your job. The call center in Greensboro unfortunately closed.
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A company with various growth opportunities and learning
Global Compliance & Ethics Analyst (Current Employee) –  Palm Coast, FLJanuary 1, 2017
I have had the great pleasure of working with a dynamic company for the past 20+ years and have been afforded the opportunity to complete my post secondary education while growing both personally and professionally.
Pros
Flexibilty, Education, Leadership, Work/Life Home Balance
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Somewhat good place to work
Consultant (Former Employee) –  San Antonio, TXDecember 31, 2016
The thought of working for West Telemarketing with American Express is fine, but the need a change in management and supervisors
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started out as a great job, company not what it used to be
Customer Service Rep (Former Employee) –  Salt Lake City, UTDecember 30, 2016
I was really excited to start working there. they had great pay with many perks. after being there for a little over a year things turned for the worst. they changed their short term disability company and made some less desirable company changes. I mostly had decent managers and they do have decent training. it is corporate level who have lost the feel for the people working at the lower levels and not realizing how important they are. And then the losing of the Costco partnership really hurt the company as a whole.
Pros
good pay
Cons
company ceo doesn't realize the importance of lower level employees
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interesting work,good security
Corporate Customer Service Representative (Former Employee) –  Phoenix, AZDecember 29, 2016
Phpne center work dealing with customers and Amex sales people, fast paced with frequently changing rules and priorities. Management was goo and attentive, constatnt monitoring good critiques.Excellent facilities.
Pros
Good security pay and benefits
Cons
large corporation, not personel
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Fun Work Place
CREDIT ANALYST/CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Fort Lauderdale, FLDecember 28, 2016
Great Company to work for. Lots of potential growth opportunities. Cares about their employees, recognizes ones achievement, and promotes within first.
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Hard company to work for
Director, Employee Recognition and Rewards (Former Employee) –  Phoenix, AZDecember 28, 2016
American Express had its pros and cons like any other company. Years ago when i worked for them, the culture was that if you did not have a college degree, you were considered 'nothing' and a 'non-professional'. The upper management was terrible in that they were rude and demanding.
Pros
People in general were nice.
Cons
Culture was terrible and higher management was worse.
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Did not work at their facility or with their Employees
Internship (Former Employee) –  Salt Lake City, UTDecember 27, 2016
This was an Intern position and I did not get to work with any individuals in the company as this was a project I did through my university.
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World Class Company
Vice President (Former Employee) –  New York, NYDecember 26, 2016
American Express is a rare company -- one that still has a dedicated customer service commitment at the heart of its operations and business. You can do amazing work here -- and have career highs. Similar to all companies and financial services, AmEx is going through massive disruption.
Pros
Amazing work, strong executive leadership, world class marketing
Cons
Work Place Politics, Passive Aggressive Culture
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Productiv
Customer Service Representative (Former Employee) –  Greensboro, NCDecember 26, 2016
great company to work
great benefits
management was great
work life balance was great
room for growth within the company
Pay was great

American express was great company overall
Pros
work life balance
Cons
short breaks
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Good company that tries to make it fun to come to work
Customer Care Professional (Former Employee) –  Salt Lake City, UTDecember 21, 2016
fun place to work and good company that tries to do what is right for the employees by offering holiday incentives, career development classes and being involved in the community
Pros
Benefits and developments opportunities
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director
Director of Technology (Former Employee) –  Phoenix, AZDecember 18, 2016
long hours but rewarded with yearly bonus love working with the people opportunity to learn more than just one area if you applied yourself never meet an area that didn't wish to help if you needed it
Pros
opportunity to learn
Cons
long hours
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Amex has good benefits, but it's not a fun place to work.
Director, Marketing (Former Employee) –  New York, NYDecember 16, 2016
They always say they like diversity there, and they do to an extent. However, they don't approve of diversity in personality or opinion and if you demonstrate either, you will not advance.
Pros
People were generally very smart. Very good benefits.
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Good Work place
Oracle PL/SQL Developer (Current Employee) –  Phoenix, AZDecember 15, 2016
It was pleasure working with American Express. Very good work place and can gain much knowledge . you have to face few typical days also. But i suggest and good platform to gain better knowledge
Pros
Health Insurance
Cons
Health Care
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Overall rating

4.2
Based on 3,373 reviews
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Ratings by category

Work/Life Balance
4.0
Compensation/Benefits
4.0
Job Security/Advancement
3.6
Management
3.8
Culture
4.0