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American Family Insurance
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138 reviews

American Family Insurance Employer Reviews

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Compensation/Benefits
Management
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Fast-paced, sales oriented business
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Colorado Springs, CO – June 13, 2013
It is incredibly fast-paced and very demanding due to having 4 agents in one office, it was a very difficult transition going from one agent to four.
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Strong, reputable company
Customer Service Representative (Former Employee), Princeton, MO – June 6, 2013
Organized, friendly company that wants to see it's employees succeed.
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Great Place to Build a Career
Licensed Customer Service Representative (Former Employee), Wichita, KS – June 3, 2013
Pros: great people, flexible work schedule
Cons: no breaks, sales environment can be stressful
typical day at work can be pretty quiet or fast paced depending on the office. They're a great company to work for. Im someone who has moved around quite a bit and American Family always has a place for me. The hardest part of the job is when you come across a situation where someone has passed away and they need to file insurance claims. The best part – more... is that you are there through some of the most difficult times in people's lives. You really form some close relationships with people. – less
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Great Sales Job
Agent in Training (AIT) (Former Employee), Broadview, IL – May 28, 2013
If you want to start your own company, insurance sales is a great way to go. I didn't learn too much about the culture, but each office had their own. The agents were great and supported each other.
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American Family Insurance
Claims Analyst (Former Employee), Appleton, WI – May 27, 2013
It started out to be a great place to work, but they started closing claims offices and not telling the employees what was going on. Employees were nervous about loosing their jobs, so job security was an issue.
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We relocated for my husband who also workied fro Amfam
Senior Claims Support (Former Employee), Pewaukee, WI – May 22, 2013
I was a support person for 12 adjusters and 2 managers. I also ran the supply closet for the entire branch. It was a nice job with nice people to work with.
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Productive but fun days
Senior Casualty Adjustger (Former Employee), Westerville, OH – May 16, 2013
Pros: we were rewarded for hard work
Cons: we barely took our breaks or lunches as a salary employee
We were a family. We were able to meet all of our goals set by management and maintain to have milkshake Thursdays. The hardest part of the job was not reaching my customers within 24 hours.
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Used to be a great place to work
PRODUCT LINE DESIGN SPECIALIST (Current Employee), Madison, WI – May 16, 2013
Pros: good workspace
Cons: lack of focus and management accountability.
Depends on the part of the company you work for, but management styles vary and it is difficult to advance unless you play the "yes" game. Not encouraged to be "out of the box" thinkers.
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too much work and not enough people
Multi-lines Claims Business Analyst/Adjuster (Former Employee), Peoria, IL – May 16, 2013
Flexible schedules is a plus but they will not hire additional employees when needed. work on average 50-60 hours per week without overtime. Everyone is a salaried employee.
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Great place to work, friendly people
Administrative assistant (Former Employee), Milwaukee, WI – May 13, 2013
Pros: worked with family and had free lunches
Cons: the technology could have been more up-to-date.
As an administrative assistant I handled a lot of sensitive paperwork, greeted clients with, maintained a clean, friendly appearance, ran office errands, and helped keep the office in tip-top shape.
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Insurance just wasn't my thing
Receptionist/Office Assistant (Former Employee), Chicago, IL – May 6, 2013
I was hired to do admin assistant work, answer phones... etc. Few months later I was pushed to take an insurance agent test. I didn't mind selling insurance I just didn't want to get the license.
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AMFAM is a sales, sales, sales oriented company.
Agent (Former Employee), Marietta, GA – May 4, 2013
Hardest part of the job is meeting sales goals. Best part of the job is being your own boss.
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Decent employer
Branch claims adjuster (Former Employee), West Des Moines, IA – May 1, 2013
Pros: management was competent and it wasn't top heavy.
Cons: benefits weren't the best.
AmFam was good to work for while I could. I worked in the Iowa branch claims office in West Des Moines. It helped me launch my career in P&C Claims and they had great computer systems and technology compared to two other companies I've worked for now. Unfortunately I had only worked for AmFam 1.5 years when they announced they be closing their branch – more... offices as part of a cost savings initiative and moving the claims jobs to their 6 regional offices in Phoenix, Denver, St. Louis, Madison, Minneapolis or Milwaukee. We were all offered positions in those offices from the 11 closing branch offices. I chose to stay in Des Moines because there are plenty of insurance companies to work for here and found a new position in claims very quickly. It was at least nice of AmFam to give us all 10 months of notice before the office closed. – less
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productive work environment and family orientated
Claims Representative (Former Employee), Harlingen, TX – April 30, 2013
Pros: great benefits
Cons: nothing bad to say
Dealing with emotional customers and filing accident claims.
I have learn that in time of need people always to do there best to help each other out.
Management is always helpful and ready to assist with any problems or questions.
Coworkers are great they always treat each other like family and make the day go by fast.
The hardest part of the job is – more... not being able to do more to help the customers.
The best part of the job is being able to help the customers with whatever u can. – less
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Great Company
Casualty Claim Desk Adjuster (Former Employee), Springfield, Missouir – April 29, 2013
I would have retired from AmFam but their local office closed to move, and I decided not to relocate.
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Fast paced environment; but very client focused
Licensed Service Manager (Current Employee), Locust Grove, GA – April 24, 2013
Pros: flexible work schedule
A typical day at the office consist of a morning round-up or meeting, account reviews, billing maintenance, quoting leads, completing homeowners, auto, commerical and life policies and servicing clients policies or following up on cliams.
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Great place to work
Receptionist (Former Employee), Rapid City, SD – April 24, 2013
Pros: easy to work around my family
Cons: not enough work to keep busy, had to have insurance liscense
I really enjoyed working at American Family Insurance.. I was able to learn different parts of insurance. I enjoyed my employer.
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Good company
Agent (Former Employee), Maple Grove, MN – April 21, 2013
Pros: good hours
Cons: all commission
I only worked in American Family for about six months before figuring out that I am not much of a salesman.
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Great company with great coworkers
Licensed Office Assistant (Former Employee), Madison, SD – April 20, 2013
I studied for and earned my SD P/C insurance license with this company.
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Good Experience
Licensed Insurance Customer Service Representative (Current Employee), Westchester, IL – April 13, 2013
Pros: understanding the insurance industry
Cons: sales are hard and very competitive
Overall good experience in insurance and working with customers on issues of billing and resolving insurance problems.
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About American Family Insurance

American Family Insurance offers auto, home, life & annuities, health, business and farm & ranch insurance. We’ve – Read more