American Family Insurance Employee Reviews in United States

Showing all 481 reviews
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Productive and professional work environment.
Customer Service Representative (Former Employee) –  Stockbridge, GAJuly 26, 2016
A typical day at work would be writing policies and doing payment reminder calls making sure the accounts are in good standing. I learned a great deal working there from selling policies, writing policies, and call handling for customer retention. The management there was awesome and they always made sure you had an understanding of what you were doing and all of the new rules the company would come out with. My co-workers and work environment was very peaceful and the workers were very helpful. We always worked as a team and got things done on time.
Pros
Everyday you learn something new.
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n/a
Receptionist (Former Employee) –  Puyallup, WAJuly 20, 2016
Insurance agents assistance, process payments, receptions duties/answering phone calls, filing scanning, face to face customer interaction
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Competive Marketplace
Senior Field Adjuster (Former Employee) –  Madison, WIJuly 11, 2016
12 hour workday
High expectations to deliver results
Flexible work life balance
No Further Education and Training Focus
Auditing your Co-worker / impacts merit increase
Understaffed
Hard working adjusters
Pros
Good experiences learning management expectation
Cons
workload
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Good place to work
Customer Service Acct Executive (Current Employee) –  KansasJune 27, 2016
Good work/life balance, good management team, employee positive,
Team atmosphere, make your own schedule.
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Front Desk/Customer Service
Customer Service (Former Employee) –  Grand Island, NEJune 27, 2016
Very busy office, office manager always looking over your shoulder! Too many job task to do with constant customers calls and walk ins.
Pros
reasonable pay
Cons
office manager always looking over your shoulder
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Fun and friendly place to work
Customer Representative (Former Employee) –  Madison, WIJune 23, 2016
A typical day consists of taking calls and assisting customers with their needs such as billing questions. I learned how to use multiple applications such as Apex, Billing Center, CIM, etc. I also attended classes to complete my Property and Casualty Insurance License. Was not in touch much with management and co-workers since the job requires us to be in cubicles. The hardest part of the job was not getting updated information on changes regarding customers bills. The most enjoyable part of the job was being able to speak with a variety of customers with different situations regarding their bill and helping them solve their questions.
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Good company - very customer oriented - good place to work
IS Architect Project Coordinator (Current Employee) –  Madison, WIJune 18, 2016
American Family has a good work/life balance. Co-workers are friendly and helpful.
There are limitations working in a contracted position but if the right opportunity occurs, one can apply for any open position and be considered for a full-time position.
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good
Java/ J2EE Developer (Current Employee) –  Madison, WIJune 16, 2016
The most enjoyable part is coding and wrap up meetings in the company during Fridays. My co-workers are good as well and we will take any task as challenging.
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Terrible changes
Casualty Desk Adjuster (Current Employee) –  Eden Prairie, MNJune 13, 2016
Don't care about customers at all. Terrible hours and just a rotating door of new people coming in, because the new changes are strictly to save money.
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Coporate Rund Structure
CRP Auto Reinspector (Former Employee) –  St. Louis, MOJune 13, 2016
Was a great place to work. Very organized and company focused not only on customer service but how the employees were treated
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Great place to work!
Claim Technician (Former Employee) –  Madison, WIJune 9, 2016
American Family Insurance has great people, great training classes. They promote from within. The CEO and other Management people stop and talks with everyone they see and encourages the employees. American Family has a good benefit program with lots of time off. Again, this is a great company!
Pros
A good, open atmosphere. People encouraged to give their opinions
Cons
Can't think of any
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Great place.
Customer Service Representative (Former Employee) –  Dixon, ILJune 6, 2016
This was a great place to work. the boss would buy lunch for you as well as work with your schedule. the hardest part about the job is working with customers that are unhappy. but it is an enjoyable time.
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Fun Sale Environment
Sale Representative (Former Employee) –  Madison, WIJune 2, 2016
A typical day consist of receiving incoming work through emails, calls, fax and mail. Meetings just about everyday from team, sales and vendor meetings. Constant communication with team members to better service our agents.
Pros
Free snacks, drinks and coffee
Cons
benefits decreasing
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Great Place to WORK!!!
Casualty Support Representative (Former Employee) –  St. Louis, MOJune 1, 2016
I Loved working for this company. My co workers and managers were all great. The pay and hours were good also. However job security was a problem because of the company's restructuring.
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Enjoyed working for this office
Licensed Office Manager (Current Employee) –  Broomfield, COMay 20, 2016
My boss was awesome. I would do insurance certificates, quote and write policies, do billing emails and collect payments.
Pros
great office environment
Cons
none
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Job satisfaction but no advancement
Licensed Agency Specialist (Former Employee) –  Lakewood, COMay 6, 2016
I really enjoyed working there but there was no place to advance. I learned a lot and had a lot of training. Company supported agency staff.
Pros
Family oriented
Cons
No benefits
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Awesome, Laid Back Place To Work
Sales Specialist (Current Employee) –  Columbus, INApril 25, 2016
This is an awesome and laid back place to work. Agents/Staff are friendly and very helpful with the learning process. I have learned a lot about the insurance industry by being employed with this company. I would highly recommend this company to anyone just starting out with learning the trades of insurance.
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Productive
BI QA Lead (Former Employee) –  Madison, WIApril 21, 2016
Amazing company! I've been here 10 years and the opportunity has changed my life. Ethical leadership from the very top who are approachable and real. The agent career, which is where I started, is very hard at first. You definitely need to put in the time, as you starting a business. If you are exploring being an agent, get ready for lots of hours and sales rejection; but, the income opportunity or future career path…
Pros
Diversified Culture
Cons
Management Changes
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No work life balance
Casualty Claims (Former Employee) –  Denver, COApril 4, 2016
The culture of this company has changed with new management. Excessive workloads, very high turn over. Poor leadership has resulted in very poor morale. The only way to keep up with the workload is to work a minimum of 50 hours/week.
Pros
Flex schedules and benefits
Cons
No work life balance. Terrible atmosphere to work in
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Great company to work for
Workforce Analyst (Current Employee) –  Henderson, NVMarch 28, 2016
This company truly cares for their employees. It is a fun environment with lots of engaging activities. The team always works well together!
Pros
a lot of fun activities especially around the holidays
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Overall rating

3.8
Based on 481 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.5
Job Security/Advancement
3.1
Management
3.3
Culture
3.5

American Family Insurance Reviews by Location