Enjoyed servicing, reviewing and quoting new business products.
Pros: Flexible hours and working from home as needed.
Cons: New agent and agency contract limited resources to keep all former staff.
Enjoyed educating my customers so they could make informed decisions to protect their assets.
My co-workers were great and we worked as a team using customer calls to review needs, update personal information, email options for better coverage and suggest other products to expand their relationship with us.
The most difficult part of the job is working with some people on very limited budgets or who are experiencing income reduction and trying to help them maintain proper coverage with increasing rates while staying within their means.