Pros: gift cards for the great job
Taking calls in a daily basis, process claims and make payments. Refer our clients to our Certified Repair shop, contact field adjuster if payment was not done withing 2 days after the vehicle inspection.
Review policies that were not renewed or revoke in the 19 states that American Family covered to confirm if there was coverage or not. The Summer time that was the busiest one, due to flooding, hail, fires, I always volunteer to stay longer and be paid OT due to the Cathastrophes.
Member of the Recreational Committee, responsible to look for fun things or places to go for the employees, one event per quarter, we had a budget of $15,000 a year.
I was in the Bilingual Team Unit and we were a family who care and helped as a team if there was some questions or how to address a case. The hardest part was when I could not pay to the customer the same day the claim was filed, but try to work it as soon as possible. We had a nice environment, as I said before we were like a family, had potlucks almost every month to celebrate Bdays and holiday.