A very good place to work. training was very good.
Agent in Training (Current Employee) – Eden Prarie, MN – September 14, 2013
My Job was to Schedule/conduct sales appointments.I was required to Achieve individual production goals as established by the Agent and Advise customer of claims and billing policies and procedures as needed. before I satrted working here I was new to the industry and because of my trainng i recieved i delvelped into a pretty good producer and was meeting or exeding my producion goals.
This was one of the worse jobs I have ever had. Management deliberately caused tension between co-workers, he was completely incompetent, would talk down to his all female staff as if they were stupid due to their gender in front of clients, even though he was unable to actually perform the basic duties himself to run his agency. He was unprofessional and blamed mistakes on his part on others. There were no benefits and low pay. You never knew what you were going to walk into on a daily basis.
Office Manager/CSR (Current Employee) – Blue Springs, MO – September 23, 2016
Very demanding job. Insurance customer can tend to be either quite needy or demanding. I enjoy the people I work with and for. Sometimes find it difficult to balance empathy for customers with the restrictions of the job.
Nice co-workers, good boss
Customer complaints daily about things that are totally out of my control, like premium increases or cancellations due to non-payment.
Missouri - Customer Service Representative (Current Employee) – Warrensburg, MO – September 16, 2016
You never feel like today was the same day as yesterday. On a daily basis I learn about how much the people care for you there and how much they are willing to get to know you. The agent is one of the best managers, she always takes her word very seriously but is very sweet and caring.
Senior .NET Developer (Current Employee) – Madison, WI – September 15, 2016
the company and the ambience was too good to work there..........had a good company of people..... the hardest part would be to leave the job. The most enjoyable part was that all of them were treated equal
Investigative Auto Adjuster (Former Employee) – St. Louis, MO – September 7, 2016
It's not what you know, but who you know and if they like you. They could care less about your degree, work ethics and what you bring to the company. They do not care that you exceed all goals and have a very pleasant demeanor. What matters is if they like you or their manager friends like you that determines if you succeed into another position. The call center in Maryland Heights is very unorganized. One hand doesn't know what the other hand is doing. There are no checks and balances in place. Upper management doesn't care about the culture. Family members are promoted faster than anyone else.
Claims Customer Service, Senior Representative (Former Employee) – Denver, CO – August 22, 2016
Worked Claim Call Center Learned how Level 1 claims can be Handled Management Was a normal corporate Co -workers were great helpful Hardest part was not being able to solve claim right then Was happy when I turn a negative to a postive
Call Center was tough to arrange my Home schedules
Personal Lines Representative (Current Employee) – Madison, WI – August 18, 2016
Employees are very helpful and friendly, and most of management is also. The workflow is high. There is a lot of interdepartmental work, but the varying departments do not work together or communicate well.
Claims Auto Representative (Former Employee) – Englewood, CO – August 17, 2016
Great Team and environment. Call center environment with little room for environment. You are on the phone from the time you clock in till you get off. Great team and everyone seem to get along well. Awesome committees to be a part of
Consumer Sales Representative (Current Employee) – Milwaukee, WI – August 6, 2016
Being a Consumer Sales Representative (CSR) can be a really great job, but I think it all comes down to the agency you work for, or start at. I have been with the company for a few months now, and everyone is really nice and caring. From a culture standpoint it is a great company. I have met some people in "higher up" positions and after only meeting them once or twice I would say I feel completely comfortable reaching out to them for any help or advice.
The problem I have with this company is with the work in the actual agency. Most agencies are small so if you are used to working with alot of people and enjoy that culture the may not be for you. Also the pay can be very inconsistent because most of it is based off of commission. Some agencies close sales multiple times that of others so CSR's at one agency may be making a third of CSR's at a nearby agency. It really depends on where you are.
Inconsistent Pay, Small office, Lack of new Technology