Great family orientated company.
Pros: great work enviroment
Cons: no room for growth, no health benefits
A typical day at work includes answering the phones and returning all calls, processing any necessary changes, and contacting customers for any necessary correspondence. Additionally creating and implementing marketing procedures, and office procedures to help maintain a high retention rate for current customers, as well as a high satisfaction rate. Eight years in insurance has taught me how to multitask incredibly well, with special emphasis on resolving difficult situations and assisting upset customers. I work with two agents, as their only assistant. I am the designated customer service representative, while they focus on sales. I handle all the eight computer systems on a daily basis to enter their applications, assist customers with their billing questions, and process all account changes.