Customer Representative (Former Employee) – Madison, WI – June 23, 2016
A typical day consists of taking calls and assisting customers with their needs such as billing questions. I learned how to use multiple applications such as Apex, Billing Center, CIM, etc. I also attended classes to complete my Property and Casualty Insurance License. Was not in touch much with management and co-workers since the job requires us to be in cubicles. The hardest part of the job was not getting updated information on changes regarding customers bills. The most enjoyable part of the job was being able to speak with a variety of customers with different situations regarding their bill and helping them solve their questions.
Good company - very customer oriented - good place to work
IS Architect Project Coordinator (Current Employee) – Madison, WI – June 18, 2016
American Family has a good work/life balance. Co-workers are friendly and helpful. There are limitations working in a contracted position but if the right opportunity occurs, one can apply for any open position and be considered for a full-time position.
Claim Technician (Former Employee) – Madison, WI – June 9, 2016
American Family Insurance has great people, great training classes. They promote from within. The CEO and other Management people stop and talks with everyone they see and encourages the employees. American Family has a good benefit program with lots of time off. Again, this is a great company!
A good, open atmosphere. People encouraged to give their opinions
Customer Service Representative (Former Employee) – Dixon, IL – June 6, 2016
This was a great place to work. the boss would buy lunch for you as well as work with your schedule. the hardest part about the job is working with customers that are unhappy. but it is an enjoyable time.
Sale Representative (Former Employee) – Madison, WI – June 2, 2016
A typical day consist of receiving incoming work through emails, calls, fax and mail. Meetings just about everyday from team, sales and vendor meetings. Constant communication with team members to better service our agents.
Sales Specialist (Current Employee) – Columbus, IN – April 25, 2016
This is an awesome and laid back place to work. Agents/Staff are friendly and very helpful with the learning process. I have learned a lot about the insurance industry by being employed with this company. I would highly recommend this company to anyone just starting out with learning the trades of insurance.
BI QA Lead (Former Employee) – Madison, WI – April 21, 2016
Amazing company! I've been here 10 years and the opportunity has changed my life. Ethical leadership from the very top who are approachable and real. The agent career, which is where I started, is very hard at first. You definitely need to put in the time, as you starting a business. If you are exploring being an agent, get ready for lots of hours and sales rejection; but, the income opportunity or future career path…
Casualty Claims (Former Employee) – Denver, CO – April 4, 2016
The culture of this company has changed with new management. Excessive workloads, very high turn over. Poor leadership has resulted in very poor morale. The only way to keep up with the workload is to work a minimum of 50 hours/week.
Flex schedules and benefits
No work life balance. Terrible atmosphere to work in