Productive and fast pace environment
Centralized Rental Representative (Current Employee) – madison, wi – October 12, 2015
Field all vehicle rental calls from customers, operations, agents, vendors and third party administrators.
-Review estimates and work closely with shops and physical damage adjusters to determine appropriate rental time
-Knowledge of repair process and adhere to claim standards
-Investigate the claim fully and understand all avenues in order to assist with more difficult claim losses while seeking guidance as necessary.
Claims Customer Care Representative, January 2012-current
- Answer Calls from customers, agents, employees, vendors and third party administrators
-Take First Notice of Loss (FNOL) information including taking statements.
-Informs caller of repair options and makes appointments when appropriate, including rental reservations, to meet the customer’s immediate needs with supervision.
-Provides customers needed recovery services while determining claim complexity and decide whether to handle to completion or refer to a higher level.
- Explain and discusses any circumstances that may affect customer service with agency, vendors, third party administrators or other claim personnel.
-Provide agents with claim handling information via phone conversations, office visits or presentations at district meetings.