Physical Damage Claims Senior Adjuster (Former Employee) – Washington – August 29, 2013
American Family has gone through recent changes in their management structure. This included closing offices and laying off employees without any consideration for the workload it would create for remaining employees. At lot depends on what part of the country you work in and how your manager treats you. There is room for advancement if you are willing to move. Also, there is little to no expectation of work life balance. Workload is unsustainable and has lead to the loss of many employees recently.
Customer Service Bilingual Representative (Current Employee) – Phoenix, AZ – November 18, 2017
American Family Insurance treats their employees with great respect. The pay is fair and the management does a good job. Opportunities to move around and advance do exist but are rare. This is a great entry level position.