I has come from an agency that was not a direct writer, so it was a bit jarring to be with a direct writer. The agent that I worked for was NOT a good insurance aent. He was unethical and broke the law multiple times. I was glad to leave, I liked the company, not the ager.
Customer Service Representative (Former Employee) – Ravenna, OH – January 16, 2016
Responsibilities included database management, customer service, office management to include - but not limited to - opening/closing office daily, phone/inquiry management, case review with recommendations. I enjoyed learning office systems and making recommendations to enhance operational performance and increase the bottom line!
Sales Specialist (Current Employee) – Las Vegas, NV – January 14, 2016
My days consisted of quoting potential clients. Servicing company insured. I learned to be patient with everyone you deal with. Whether it be other agents, co-workers or insureds. The hardest part I've learned that you can't control company increases and letting the clients know was difficult at times because you got blamed for it.
I have to say that this was an excellent learning experience and my most enjoyable part was working with people and being able to educate them on how insurance works.
CSR/Accounts Receivable Clerk (Former Employee) – Greencastle, IN – January 13, 2016
Process drop box payments, review ANS reports, make payment reminder / collection calls to customers, greet customers and process counter payments via check, cash or credit card. Processed daily marketing material, answered phones, directed calls, took information for insurance quotes. Entered customer information in to database. Maintained customer data files. Scanned documents into system, faxed when necessary and all other general administrative duties. The managing agent was the only co-worker and he was wonderful. He's a great person, really cares about his business and his customers, who always came first. The hardest part of the job was sales. I'm not the sales person type and was never comfortable with that part. The most enjoyable part of the job was meeting new customers and creating that personal connection with them. You knew their name and they knew yours and I was always able to greet them with a genuine conversation.
Customer Service Representative (Former Employee) – Phoenix, AZ – January 7, 2016
Great productivity and socialization. My co-workers were amazing and great team players. I learned how to be a great CSR and how to communicate with clients. I loved helping our customers and making their day easier.
Licensed Assistant/Office Manager (Former Employee) – Louisville, CO – January 2, 2016
Started with office with no experience, ability to learn quickly and "on the fly" was essential. Ability to learn new systems on own and in person was very helpful. Increasing knowledge of industry is a must! Co-workers were fun and up-beat, ability to be productive while still keeping a fun and happy office demeanor. The hardest part of the job was dealing with customers who were unsure of their insurance coverage who did not trust our suggestions or thought they knew better. The most enjoyable part of the job was building relationships with our customers, feeling like we really got to know each of them personally and being able to better protect them.
office manager (Current Employee) – Kansas City, MO – December 30, 2015
A typical day st work at American Family Insurance:
leadership team management great co-workers willing to work as a team The most enjoyable part of the job was its flexibleness Hardest part of the job was dealing with unhappy customer who wasn't too often. I learned that the work environment can teach you many things about self as well as provide real life experiences which enable one to grow in other areas outside of the work place.
Operations Senior Service Representative (Former Employee) – Eden Prairie, MN – November 22, 2015
While working for American Family Insurance I gained knowledge within the industry and applied these skills to my everyday life. The staff and management showed compassion towards my work goals and my personal life and family. I enjoyed the everyday challenges of various tasks, departmental goals, policy changes, and client needs that continuously showed my success and eagerness to do my best.
CUSTOMER SERVICE REPRESENTATTIVE (Former Employee) – Mound City, MO – November 20, 2015
Easy going office environment. Manager is flexible with hours for the most part. Good support staff. This is not a high traffic area so you are not overwhelmed or overly busy at any given time. Obtaining your license is a must and allows you the opportunity for commissions.
Insurance Agent / Producer (Former Employee) – Beaverton, OR – November 16, 2015
American Family is a laid-back, conservative midwest insurer. They are not reactionary or hyper ambitious, which reflects their nature as a mutual insurer. They hire great people. Their growth plans are safe and well thought out.
Agent in Training (Current Employee) – Vancouver, WA – November 13, 2015
Incredible training program that leads you through the ins and outs of the insurance industry. Takes you from novice to professional. Those willing to put in the time will be able to make a very handsome wage and build many skills useful across the business spectrum.