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American Family Insurance
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276 reviews

American Family Insurance Employer Reviews

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Great company
Customer Service Representative (Former Employee), Idaho Falls, IDFebruary 11, 2014
Great opportunity for my first job in insurance. Was give the chance to work on my own and my supervisor had complete faith in me.
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Horrible benefits, acceptable pay
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Oconto, WIFebruary 10, 2014
For the area, the pay was good, but the job did not provide healthcare benefits or compensation for purchasing on your own. The job had very limited sick pay and leaving work when ill was not an option. It was nice to be close to home with easy access to other local businesses.
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Fun place to work
Marketing Specialist (Former Employee), Monroe, WAFebruary 10, 2014
Pros: good work envrionment
Cons: periods of slow time
Answering phone calls, taking payments, answering billing questions, quoting insurance, setting appointments.
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Good company to work
Marketing Specialist (Former Employee), Bothell, WAFebruary 5, 2014
I really liked helping people with their Insurance needs.
A good management that helped me to grow.
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Productive workplace
PROPERTY CLAIM DESK SENIOR ADJUSTER (Former Employee), Englewood COFebruary 5, 2014
Pros: great compensation and benefits
Cons: incredible workload. being sick or taking a vacation results in hours, days, weeks of catch up.
Very intense, stressful environment.
Great team, great coworkers.
Hardest part of the job: telling someone their loss wasn't covered.
Most enjoyable: paying claims.
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Terrific boss, but poor teaching methods
Part time customer service (Current Employee), Gurnee, ILFebruary 4, 2014
Pros: part time and close to home.
Cons: teaching methods
I have a terrific boss, but the teaching methods are very poor and there is no procedure manual. The hardest part of the job, is understanding the procedures and I am discouraged from taking notes. If I ask a question, I don't get a direct answer. Instead I am answered with a question, followed by a lengthy discussion of various situations. This disrupta – more... my original focus, and I don't really learn anything this way. When I ask a similar question again later, I get a lecture and I still don't get a direct answer. Even though I enjoy working there, I don't feel I'm an asset until I have a full understanding of the procedures and I have tried to discuss this, but nothing changes. I would love to become an integral part of this office, but I don't think that will happen as long as current conditions exist. – less
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American Family
Insurance Assistant (Former Employee), Chicago, ILFebruary 3, 2014
Pros: learned about property and causlty insurance
Cons: part time
Assisted the agent with making calls to secure new business. Sold porperty and casualty insurance. Serviced existing clients.
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General
CSR Agent (Current Employee), PurdyJanuary 28, 2014
Pros: partial commission on new business
Cons: health care coverage poor, no lunch or breaks unless docked
Learned the American Family systems and products the most enjoyable part of my job is talking to the customers and solving problems in product, billing
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great benefits, but not very employee friendly
Senior Claims Adjuster (Former Employee), Kansas City, MOJanuary 28, 2014
I worked there for over 35 years for the great benefits and salary.
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good company
Licensed Account Representative (Former Employee), st louis moJanuary 25, 2014
good company just not sure there was really a position for me kari leslie is awesome
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Very Positive
Agent / Owner (Former Employee), Provo, UTJanuary 23, 2014
Very much enjoyed my time at American Family Insurance. This is a paced world to live in and the time has come to move forward.

Worked hard and learned a ton about myself. Greatest job I have had up to this point.
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A fast past service customer service environment.
Office Manager (Former Employee), Chicago ILJanuary 16, 2014
American Family Insurance was a great company that allowed me to work with diverse demographics, while enhancing my office management skills.
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Promoted to be layed off
Quality Assurance (Former Employee), Madison, WIJanuary 14, 2014
Pros: set own work schedule
Cons: security-field claims is most secure. ho is cut throat
Took a promotion from a very secure job to help start a new unit. Had job less than 3yrs and then the position was cut. Not offered old position.
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Great training and support
Insurance Agent (Current Employee), Hillsboro, ORJanuary 12, 2014
Pros: flexible schedule
Cons: lots of pressure to meet quotas
Follow on past and present leads.
Call nights for new prospects
Good mentorship
Flexible schedules and easy going management
LOADS of pressure and expectations to deliver
social networking
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Great place to work
Owner Brent Dingle Agency (Former Employee), Northglenn, COJanuary 10, 2014
Pros: setting your own schedule
Cons: no health care
All aspects of Insurance Agency operations

A great education and continual learning

Good management team

Delivering death benefits

Working and helping people
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Not a very good place to work
Customer Service Representative (Former Employee), Lawrenceville, GAJanuary 10, 2014
I worked for two agencies and middle management closed both
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It was where my mom worked.
Clerical (Former Employee), Wellington, KSJanuary 8, 2014
I worked there for a little bit to make extra money but after a little bit, my mom couldnt afford to pay me anymore. That was fine because it wasnt like i did an application. My Grandma and mom worked there so I just wanted to help out.
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Insurance: processing payment
Remittance Processor (Former Employee), Madison WisconsinJanuary 8, 2014
Pros: free lunch
Cons: 15 break in morining and 10 break in afternoon
Remittance Processing such as open mail by hand, by machine, data entry, run OCR machine, run 7.5 machine, do research for missing payments, do refund checks, and typing letters. This is the most job I enjoyed, we scheduled to do different job a day. I really like this job because I worked as siting, standing, and walking in a day and did different – more... job a day. – less
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What you learned
Office Assistant/Clerical Duties (Former Employee), Glencoe, MNJanuary 7, 2014
Pros: location
Cons: compensation
I learned that I like the business world from this office position.
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BI/UM claims
Casualty Claim Representative II (Current Employee), Phoenix, AZJanuary 5, 2014
Pros: great benefits, people, you can work from home.
Cons: very high pending
I like American Family. I handle WA/OR claims. I have learned a lot handling homeowners claims and personal injury claims. I like the fact that they split the investigation portion and we focus on the injury aspect of the claim.

About American Family Insurance

American Family Insurance offers auto, home, life & annuities, health, business and farm & ranch insurance. We’ve – Read more