Customer Telephone Center Representative (Current Employee) – Madison, WI – October 31, 2017
I love American Family as an employer because the management above me is fantastic, which makes a wonderful workplace with happy employees. However, I do find it very difficult to change positions throughout the company.
Benefits, Holiday Pay, Consistent Hours, Pto, etc.
Assisting clients and staff kept the daily interest
Administrative Assistant (Former Employee) – Lafayette, IN – October 31, 2017
Every day is different between phone calls and clients walking in to the office needing assistance with policy changes and payments.It was never a dull moment. I appreciated the boss very inclusive with all that was going on.
Support desk analyst (Former Employee) – Madison, WI – October 27, 2017
Part of the stresses of working as a contract employee was to be let go unexpectedly. I once spoke to my manager who promised me that she would speak to me before anything like that would happen. after the new 3 year rule was implemented, she said that everybody would get a months heads up if we were to be let go because we were at our 3 year bench mark. I did not get any warning. I had a meeting with my supervisor, which went very well and he was happy with me. I went home and got a call to not come back. I would hope to return, but am hesitant to do so as well
Commercial Underwriter (Former Employee) – St. Joseph, MO – October 24, 2017
Loved working there! Hard work pays off. Very family oriented. From the top down, you will be recognized if you work hard and are customer service oriented. If you are willing to learn, they are willing to listen.
Fast-paced challenging position with excellent mentors
Claims Intake Specialist (Former Employee) – Madison, WI – October 24, 2017
Nearly 100% of time is spent on incoming calls for people looking to file a home/auto claim or to update information on an existing claim. The position is the best for working on communication skills. The company has an excellent reputation and strives to make the work flow as smoothly as possible. The ability to move upward appears to be only limited by one's ambition. They provide wonderful training and the opportunity to mentor each other to make the job less stressful.
Casualty Claim Manager (Former Employee) – Eden Prairie, MN – October 20, 2017
The goal of the claims department is too assist our insured customers through the claim process. This entails investigating coverage under the policy, investigating the motor vehicle accident, paying what is owed under the terms of the policy and coverages purchased by the customer.
Taking care of customers. Great people to work with
Great Place to work if you want to continously apply for your job
Protection and Safety Technician (Former Employee) – Madison, WI – October 17, 2017
I worked for Amfam for over 10 years. The culture there appears to be family orientated but you are constantly worried when the next reorg is going to happen. Great place to work but keep options open and dont get to secure in your job.
OPERATIONS SERVICE TECHNICIAN (Current Employee) – Madison, WI 53783 – October 17, 2017
American family is a great company to work for. The medical benefits are one of the best I have ever had. Personal time off accumulates throughout the year and allows you more personal time off if needed.