I would replace the managers that are not productive, especially the ones that are just milking the company so they can vacation every year.
I would take surveys from employees annonymously to get a better idea of the unfair treatment of my employees by mangement or how we could make the employees happier.
Answered - CSR II (Former Employee) - Oklahoma City, OK
I would get a mascot like AFLAC and I would implement more stable training materials and procedures for operations department.
Answered - Account Administration (Current Employee) - OKC, OK