Recruiter/ HR Generalist
American Home Protection - Mesa, AZ

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Recruiter/ HR Generalist

Do you want to pursue a challenging career opportunity that blends your strong HR background with an assertive recruiting initiative? Do you want to work for a fast-paced, forward thinking and enthusiastic team environment?

Company Overview:

American Home Protection is a customer acquisition company for the security alarm industry. We acquire new subscribers for Monitronics International, the nation's largest two-way & interactive security service provider. American Home Protection specializes in creating and implementing national business-to-consumer direct response marketing campaigns that drive inbound sales calls to our state-of-the-art contact center headquartered in Mesa, AZ. We are passionate about helping provide peace of mind to American homeowners while ensuring they receive an unprecedented overall customer experience. Our goal is to "Earn a Customer for Life."

The primary influence of American Home Protection's success is its people. We differentiate ourselves by having a relentless pursuit in building a foundation of dedicated, enthusiastic employees that live and share our set of company core values. We are a purpose driven organization that permits unlimited personal and career growth opportunity through our unique learning, training, and leadership development systems.


The primary function of the Recruiter/ HR Generalist is to take a “hands-on” ownership role in building and developing our Human Resources, Company Licensing and Compliance, and Talent Acquisition Department. The Recruiter/ HR Generalist is a dynamic role that involves the accountability and implementation initiatives across several facets of the organization. This is a high visibility position and the Recruiter/ HR Generalist will report directly to the CEO.

Core Recruiting Duties:

  • Create a recruiting culture with an insatiable appetite for acquiring, retaining, and developing top talent
  • Manage the full life cycle of recruitment process for both employee candidates and field service subcontractors
  • Work harmoniously with our hiring managers towards the successful attainment of monthly hiring needs
  • Engage with hiring managers to conduct initial needs assessment and create accurate, well-written position specifications/ requirements
  • Research, recommend, and implement new sources for attracting active and passive candidates.
  • Conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.
  • Conduct reference, background, and pre-employment drug screens
  • Analyze ROI of recruiting efforts by source and cost, including retention and performance of new hires
  • Build and maintain networks of potential candidates through pro-active market research and on-going relationship management
  • Implement ATS while making continual improvements towards automation and functionality
  • Participate in special projects/ recruiting initiatives including assessment of best practices in interviewing techniques and leveraging internal sources of talent

Core HR Generalist responsibilities:

  • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
  • Manage Alarm Company License requirements at the State and Local jurisdiction levels in several U.S. markets
  • Manage Alarm Technician subcontractor license/certifications requirements at the State and Local jurisdiction levels in several U.S. markets
  • Create and implement employee engagement and employee recognition programs; analyze effectiveness for both the qualitative and quantitative benefits for each program
  • Administer employee engagement surveys
  • Takes active role in company’s “health and wellness” plan
  • Make continual improvements to our new-hire orientation and training processes
  • Update Employee Handbook and Subcontractor Agreement as necessary

Skills/ Qualifications Needed:

  • Bachelor's degree in Human Resource Management or similar studies
  • PHR or SPHR Certification preferred
  • Verifiable career history
  • Progressive career path with 5+ years of Human Resources and full-cycle recruitment experience
  • Experience implementing and improving an Applicant Tracking System (ATS)
  • Experience implementing an HRIS preferred
  • HR Generalist position or HR leadership capacity at current/ most recent employer
  • Experience working in a fast-paced, results driven team environment
  • Ability to develop and execute recruiting and sourcing strategies including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management
  • Ability to provide a perspective that embraces long term goals that are well balanced against short and intermediate term needs
  • Strong analytical skills and attention to detail
  • Ability to discern core competencies as they relate to the position requirements in order to evaluate and refer the best candidates to hiring managers
  • Strong organizational and planning skills
  • Concise and direct communication skills with candidates and all levels of management
  • Proven capabilities writing well defined job descriptions/ specifications
  • Proven success working for a start-up business with a quick scale-up growth plan preferred
  • Excellent verbal and written communication skills
  • Proven ability to lead by example
  • Strong work ethic and “do whatever it takes” attitude
  • Sense of humor
  • Ability to take a proactive approach with assignments

We Offer:

  • Competitive base salary
  • Performance based incentives tied to overall company success
  • Medical/ Dental/ Vision benefits reimbursement plan
  • Tuition reimbursement
  • PTO and paid Holidays
  • Company sponsored professional workshops for career development
  • Gym membership reimbursement plan
  • Casual dress code
  • Enthusiastic, results driven and team-oriented work environment
  • Career growth opportunities include:

- Director of Talent Acquisition
- Director of Human Resources
- VP of Human Capital

American Home Protection is an equal opportunity employer and a drug-free workplace.

* For immediate consideration, please respond with a COVER LETTER explaining why you feel you are an ideal fit for this career opportunity and SALARY EXPECTATIONS. Resumes submitted without a COVER LETTER and SALARY EXPECTAIONS will NOT be considered. *

About this company
American Home Protection is a customer acquisition company for the security alarm industry. We acquire new subscribers for Monitronics...