American Home Shield Employee Reviews

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Stressful
Consumer Sales Associate (Former Employee) –  LaGrange, GADecember 13, 2017
Working at AHS is ok as far as it is with pay. The management is TERRIBLE. Corporate & management expect such high performance from their employees, but provide the bare minimum in regards to treating their employees correctly. You always have to look over you shoulder & make sure the "T's" are crossed and "I's" dotted. You can get fired for ANY small thing. They don't believe in warnings or reviewing what was wrong, If you mess up, you're out the door.
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A place to work
Sales Coordinator (Former Employee) –  Memphis, TNDecember 2, 2017
It was a place to work.

They pay you, you work, Writing a review about this is pointless, but they require it, so here it is. I hope this was helpful.
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fun, learning new things ,a tad stressful , good pay , advancement opportunities
authorizor (Former Employee) –  LaGrange, GADecember 1, 2017
While being employed here it was a new experience of work I hadn't ever done before. The training could be a bit more. They give you the learning essentials that you need in order to become a successful employee in your role and there is plenty of support and plenty of ways to communicate as well as learn and keep up on learning and must be computer savvy to a point and able to multi-task and learn well , be a quick thinker to resolve issues at hand, they offer great benefits , options in some areas to work from home , variations in shifts comes available to those that do well at their job and earn the spots. It is a great company to work for.
Pros
benefits, decent pay, fun
Cons
stressful at times
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Unrealistic expectation.
Telesales (Former Employee) –  LaGrange, GANovember 27, 2017
Hold time too long for customers, bad customer service, awful management. I found it hard to meet kpis because they were set at an extremely standard..
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Poor Communication
Customer Service Specialist (Current Employee) –  LaGrange, GAOctober 20, 2017
Lack of customer focus, not so good benefits, poor management, mandatory overtime without consideration of kids or family life, call volume is always high
Pros
Free lunches
Cons
Short breaks, Not Enough Resources
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Customer Service
Customer Service Associate (Former Employee) –  Des Moines, IAOctober 16, 2017
Fast paced, talk to a lot of different people during the course of the day. Some people aren't easy to talk to, they are upset and you have to calm them down to get a resolution
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Terrible Place to Work
Authorizations Specialist (Current Employee) –  Memphis, TNOctober 11, 2017
I wouldn't recommend my worst enemy to work at this unorganized place to work. I was hired in January 2017. Only 2 out of the 20+ people who started with me are still employed at AHS. The pay was extremely low, there are always 300+ calls in queue, scheduling is unfair, and the management is not attentive.
Pros
Overtime
Cons
short breaks, unorganized management
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Childish and drama filled work place
Customer Service Representative (Former Employee) –  LaGrange, GAOctober 10, 2017
It was a great company to work for however some of the people that work there made it a very childish place to work. The people were more worried about personal business rather than actually working.
Pros
Flexibility
Cons
Breaks too short
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Need to Improve
Customer Service Specialist II (Current Employee) –  Memphis, TNOctober 7, 2017
Overall it is a OK place to work. However there are many things they need to improve such as the inconsistent scheduling of work hours. No set work days. As a call center rep there are way too many metrics they try and judge you by, so not only are you being put under a great deal of stress by angry homeowners, but the stress of meeting all the micro managed rules they have is way too much. It burns reps out so they are in constant flux of people who leave the job. You learn to deal with angry customers all day and those you help give you a great feeling. But too often you are unable to solve a customer's concern because you can't transfer them to another department unless they meet certain criteria. Furthermore, they have as much as 1 hour hold times for incoming customer service calls which is horrendous for a company of this size. So by time you answer the phone customers are already mad for waiting so long to speak with anybody. Honestly, just too many rules and guidelines for anybody to be happy in their job roles.
Pros
weekly pay
Cons
every min of your day micro managed
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It is a very fast paced and competitive company.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  LaGrange, GAOctober 3, 2017
The calls come in very rapidly so you have to be ready and available to assist customers. Having patience to deescalate issues is very very important. Being a problem solver is a great asset for this position.
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11+year associate
Authorizations Team Leader (Current Employee) –  LaGrange, GAOctober 3, 2017
I have been with AHS for 11+years and it has changed immensely. The pay is great for call center environment. Extremely fast paced and excellent typing skills is a must.
Pros
Great pay for call center enviornment
Cons
Mandatory overtime assigned during peak seaons
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Hectic place during peak season
Internet Services Agent (Current Employee) –  Bartlett, TNOctober 3, 2017
At this job, you will need to know how to multitask and deal with frustrated customers daily. The pay is weekly and the benefits package is very good.
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Very fast paced job
Customer Service Representative (Current Employee) –  LaGrange, GAOctober 2, 2017
The company is a good place to work it’s just fast paced and requires you to be on the phone a lot. The people are nice and you can learn a lot about customer service while working here. If you not familiar with the times of your work schedule it’s goid to check that out as well. You will have to work weekends Saturdays and Sundays. Managerment is fine and I think they do care about the people that work there!
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American Home Shield
Manager WFM Scheduling (Current Employee) –  Memphis, TNOctober 2, 2017
Good place to work. There are challenges, mostly communication and trouble adapting to change. Have seen strides to improve on both of these during my tenure.
Pros
Okay Benefits
Cons
Communication issues across most areas of business
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Wouldn't recommend.
Customer Service Representitive (Former Employee) –  Phoenix, AZ 85027September 24, 2017
American Home Shield was a very stressful place to work while I was there. Customers were almost always extremely frustrated with the company & how it conducted it's business/service, as well as many employees. & Customer Service associates were thrown into the front line to accept responsibility for reasons mostly at fault of the company itself.
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To Stressful
Customer Service Representative (Former Employee) –  LaGrange, GASeptember 19, 2017
Answered Multi Line phones, Assisted Irritated Home Warranty Customers, Data Entry, Entered Work orders and dispatched them out. Everyone is Micro managed. Hardest part of the job was Truly resolving the issues for the homeowners .
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Great Place To Work
Customer Service Representative (Former Employee) –  Memphis, TNSeptember 19, 2017
They hire you on as full time this is a great place to work!! You get great opportunites and benefits!! Very Understanding very flexible plenty of room for growth!!
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Supervisors and escalations
Customer Service Representative (Former Employee) –  Bartlett, TNSeptember 19, 2017
American Home Shield's supervisors do not believe in taking calls when a customer asks to speak with a supervisor.. You aren't allowed to submit any supervisor calls backs
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Customer service
Post Appointment Customer Service Rep (Former Employee) –  GASeptember 18, 2017
The training was very poor. They needed more on the job training and less classroom training. Working with the Service Technicians was a night mare to handle over the phones.
Pros
The building was nice
Cons
Constant changes in schedule..schedule could change day to day or hour by hour. Poor training
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kind of like daycare
Administrative Assistant (Former Employee) –  Memphis, TNSeptember 14, 2017
To keep employees motivated, games were often initiated and I think that is ridiculous. Prizes were often awarded for things like coming to work when that should be a given.
Pros
fairly easy-going
Cons
childish, no advancement
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Overall rating

3.4
Based on 226 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.7
Job Security/Advancement
3.0
Management
3.0
Culture
3.2