American Home Shield Employer Reviews

Answering the call from upset customer all day. I learned that some people are very unhappy with the compay. The managment is not helpful at all they rather not help you and put the work off on other people. The hardest part of my job is a disappointed customer and I just can't help them. The most enjoyable part ofmy job is seeing a happy customer.

My day at American Home Shield involved dispatching techs to customers homes to repair and/or replace items included in home warranty contract. Also, it included being able to calculate how much American Home Shield would pay if items needed replacing. I learned about reading contracts carefully, especially the small print where the most valuable information – more...  is located. Management could have used more understanding in my personal situation at the time. I was going through a custody battle with my ex-husband at the time and had to appear in court (mandatory) otherwise I would lose my son. I provided my supervisor with all paperwork given me by the Juvenile Court and my supervisor still fired me. It literally came down to choosing between my job and my child. I chose my child and I do not regret the choice I made. My coworkers and I got along just fine. We were a TEAM. The hardest part of my job was choosing between it and my child. The most enjoyable part of the job was learning and understanding the language of contracts, which helped me in my personal life as well. – less

The job was ok in the beginning. After about a year of being there I found that the managment was totally unconcerned with there employees well being. The management change there rules that they implemented to help them not there employees. There is a very high turnover rate you never know when they will go back about 2-3 months and try to find something – more...  that you did and when you look at what there saying you may not remember what happened and they may not have corrected you. SO do not miss this place never again would I ever want to put myself through the stress of another job as such as this one. – less

This is a ok company that deals with home warranty service to many homeowner all across the country. They have a pretty good starting pay and long strides in keeping the customer happy.

I'm not sure about al parts of the company, but in as a renewals rep, the job was made fun for the most part, with a heavy emphasis on sales of course, for a product that was tough to sell. For instance, when a quality furnace went out in an insured home, it was not replaced by quality - but by an inferior product.