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American Home Shield
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90 reviews

American Home Shield Employer Reviews

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Very employee friendly place to work.
Customer Retentions Representative (Current Employee), Memphis, TNNovember 17, 2014
Pros: free lunches
Cons: healthcare
I have been with the company almost eight years. I have enjoyed working with this company. My co-workers are some of the best people I have come across ever. A typical day at work would consist of going into the office and preparing for the work day. The hardest part of the job would be to convince the customer to continue to do business with the company – more... after you have lost their trust with a service issue that they may have. The most enjoyable part would be knowing that I have done my job and making sure that my customers are satisfied at the end of the day. – less
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current employee
Authorizer (Current Employee), GeorgiaNovember 13, 2014
Pros: pay
Cons: management
Good pay with terrible management. Lack of understanding. Too many bad policies.
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Largest Home Warranty Company
Customer Service Supervisor (Former Employee), Memphis, TnNovember 5, 2014
Managed between 15-30 customer service associates in a call center setting.
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benifits are great
Customer Service Representative/Dispatcher (Current Employee), Memphis, TNNovember 1, 2014
Pros: benifits
Cons: time on phones, want you on & off, even if you don't help the customer
Benifits are great but over all they look at employees as someone to fill a seat not to keep long term.
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Fast paced customer oriented workplace.
Customer Service Supervisor (Current Employee), LaGrange, GAOctober 19, 2014
Enjoyable and productive workplace. Fast paced customer oriented front line position. Loved being able to resolve customer issues.
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Hard work and must be self starter
Renewal Sale's Consultant (Former Employee), LaGrange, GAOctober 13, 2014
Pros: you can win great prizes
Cons: difficult to make goal
Overall I made great money for and from this company. Everyday was sweat and tears to meet required standards.
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Not a good company
Customer Service Representative (Current Employee), Memphis, TNOctober 1, 2014
Pros: coworkers are very friendly
Cons: no communication with management & reps, will schedule you whatever they feel even if you can't work it
They pay is very decent & not bad. But the company does not care about their employees & there's not many opportunities for advancement. Cool job for short term but wouldn't recommend it for anything long term
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Horrible company to work for-AHS
customer service authorizer (Current Employee), Memphis, TnSeptember 29, 2014
Pros: pay
Cons: management, insurance
This was the most horrible company that I've ever worked for. Most of the management not understanding, and plays favoritism. Pay was great. The management didn't know how to run the company or what metrics the employee was to meet, yet they were quick to write the employees up. Insurance was also very expensive.
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Seasonal Customer Service Agent
Dispatcher Associate I (Former Employee), Memphis, TNSeptember 12, 2014
American Home Shield only hires seasonal or part-time for customer service unless you are bilingual. You do have the opportunity to get promoted to another department but it's based off your performance and attendance.
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very demanding, guidelines make poor customer service.
Customer Service Representative (Current Employee), LaGrange, GASeptember 11, 2014
Pros: great co-workers
Cons: limited time with each customer
The daily task for this job is to assist people in three minutes or less with any need they may have. This leads to issue for bad customer service.
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taking break
Customer Service Billigual Representative (Former Employee), Memphis, TNSeptember 9, 2014
Pros: working with boss and learning from him
Cons: taking 15mins breaks every 2:30
taking hr lunch and having fun and learning to do the job right working with the boss
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call center
AR, AP, OAP Representative (Former Employee), Memphis, TNSeptember 8, 2014
Pros: etime
Cons: call center
The most enjoyable part of this job was etime. Etime is when you are called & asked do you want to go home because there isn't enough work.
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Job
Inbound/Outbound Customer Service Representative (Current Employee), MemphisSeptember 4, 2014
Its a job & somebody has to do it. Talk with customers all day about household issues
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Productive and overall good company
Real Estate Sales Rep (Former Employee), LaGrange, GAAugust 25, 2014
Answered calls and inputted home warrantys. Co-workers are very friendly. Great company and benefits.
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Productive
Authorizer/ Customer Service (Current Employee), Memphis, TnAugust 11, 2014
Process work orders for the company. Authorize payments for techs approval to repair appliances as well as HVAC...
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Good company
NA (Former Employee), Memphis, TNJuly 31, 2014
Great company to work for. Looking forward to recommending others as well.
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Customer Service Representative
SERVICE REPRESENTATIVE (Former Employee), LaGrange, GAJuly 28, 2014
Pros: benefits
I enjoyed working with customers and I enjoyed learning new skills
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A wonderful place to work
Customer Service Representative (Former Employee), LaGrange, GAJuly 2, 2014
Pros: health benefits, paid vacation, 401k
Cons: sometimes unable to meet a customers needs due to terms of their contract
** Everyday would consist of answering the phone for customers calling for assistance with their home warranty. To assist customers work orders are placed, payments are received, and calls to other companies providing services are made. Also, internal calls are made to other departments for sales, authorizations, purchasing, and supervisors. The hardest – more... part of this job is when a customer is extremely upset because their needs haven't been met. Sometimes the problem could be corrected and other times their problem would be a violation of their contract such as a homeowner requesting services on something not covered or a homeowner's limit of service had been exceeded. The most enjoyable part of the job was the people that I worked with. We also seemed to help lift each other up when the other had a bad call. Also, there were many opportunities to advance in the company. – less
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Unrealistic expectations for assisting customers
Customer Service Rep (Former Employee), Lagrange, GeorgiaJune 26, 2014
a typical day would consist of answering phones and assisting homeowner with request, contracts, or account information. the overall experience at ahs has been great management and co-workers are wonderful it has kind of a family aspect within the different departments. I believe the hardest part of the job is the unrealistic expectation for assisting – more... customers as far as ahs procedures and having to relay such info to customers or the fact that we can't relay such info to the customers i understand the procedures as far as the company point of view but for the people in the working field its not fair. the most enjoyable part has to be assisting customers and the bond you create with the company, management, and co-workers – less
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3
Customer Service Representative (Former Employee), LaGrange, GAJune 23, 2014
Pros: reps are able to advance with the company
Cons: ahs put time frame on helping customers, stats counts against you when helping co-workers or asking for help from supv
co-workers Ive worked with were great.
typical day at work is always some chances made and sometimes are not always relayed to all reps so we could be on same page. Reps not following all guidelines then when It boils down, the last rep that answers call have to figure out what is going on.
Management- could be better in all dept. I think most of them – more... need to be at their desk for reps to ask questions or for help because it goes against another rep's stats if have to help co-workers.
hardest part of job is holding your tongue and not letting customer get you out of your character. I think meeting stats when its busy with all the forms and things that have to be taken care of before end of shift.
most enjoyable part of job, knowing its time to clock out and not think about work until next morn. – less

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About American Home Shield

ServiceMaster merrily mows, scrubs, sprays, and trims. A giant in its industry, the company serves millions of┬ácommercial and – Read more