Great money, good work, but doesn't look at the whole picture for the customers
Customer Service Representative (Former Employee) – Carroll, IA – September 20, 2016
Was gong on 6 years working there and I was great at my job, and had been there for many years, my supervisor knew I was excellent at my job, and the only reason my CPH was a bit lower was because I actually communicated with the customer and resolved issues for them. Once I got switched to a new Supervisor, after a while I got terminated. The reason being that my CPH was .02 points below the objective. All my other goals were met and exceeding what they needed to be. I am sorry that I would not just pass off a customer to yet another representative (Supv helpline) to have their problem resolved when I was able to help them myself. The amount of Kudos I received reflected how the the customers were satisfied with me.