Sr. Desktop Support Technician- Purchase, NY
American IT Solutions - Purchase, NY

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American IT Solutions, Inc. is seeking a Sr. Desktop Support Technician for a client in Purchase, NY. This is a FT position! Starting salary is $55,000.00-$65,000.00 based on experience. Please submit an updated resume along with salary requirements. This is an immediate need!

The purpose of this position is to

  • To provide a high quality and responsive desktop support service to all end-users.
  • To manage day to day problems allocated by the helpdesk and maintain ownership until problem resolution.
  • To ensure that the Service Desk staff and clients are kept updated on a regular basis.
  • To perform approved Install, Moves, Add and Changes.
  • To provide local assistance to other locations when requested.
  • To promote and communicate IT standards and procedures to the local community.

Experience/Background:

  • Minimum of 4 years as a desktop support analyst supporting a minimum of 500 clients
  • Minimum of 4+ years supporting MS Windows OS and Office Suites
  • Minimum of 4+ years supporting mobile devices – BlackBerry, iPad, iPhone
  • HW and SW training on Desktop / Laptops.
  • MCSE & A+ certifications strongly preferred

Skills/ Competencies:

  • Strong understanding of networking, infrastructure and client side architectures, software lifecycle and system design
  • Advanced level troubleshooting skills within the desktop environment
  • Excellent written and verbal communications skills and ability to communicate and work effectively with a variety of customers at all levels of the organization.
  • Must be a self-starter with the ability to work independently with minimal guidance and in a collaborative team environment
  • Able to adapt in a fast paced constantly changing environment
  • Excellent time management and organizational skills
  • Very strong PC hardware and software troubleshooting skills
  • In depth knowledge of Windows XP, Windows 7 and Microsoft Office Suites 2003-2010; Microsoft certification a plus
  • Superior customer service focus.
  • Able to present technical ideas in professional and user-friendly language.
  • Able to learn and support new applications.
  • Excellent analytical, troubleshooting and problem-solving skills.
  • Strong organizational, project management, multi-tasking and task prioritization skills.
  • Experience in a large corporate multi-domain/multi-site organization
  • Familiarity and/or experience using ITIL methodologies: Develop and implement new ITIL compliant processes as needed.
  • Knowledge of Macintosh platforms a plus.
  • Must be able to lift up to 50 pounds.
  • Performs other duties as necessary.

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American IT Solutions