Sous Chef (Current Employee) – Vancouver, WA – December 26, 2017
If deciding to work on a steamboat cruise ship, take into consideration that you will work a 6 week rotation without a "day off". So that will be at least 42 days with coworkers. That being said you also have a two week break after each rotation. You do get free meals from the galley/cooking staff. If you are looking to save alot of money, this is for you. I don't recommend it if you have small children and pets due to the fact that you will be away from home for long periods of time.
Ship life is not for everyone. This boat was a little older and did not have the perks and accommodations that a cruise ship would have. The people are nice and it is still a great places to make vacation memories for guests.
Unfair treatment during training for purser positions
Purser (Former Employee) – Memphis, TN – November 18, 2017
I have no problem with the workplace culture whatsoever. The problem started when I realized that I was expected to know already how to deal with Excel and MXP software programs. The trainer(s) began to lose patience and began proceedings to have me terminated just as I finally caught on to the overall plan of operations.. The trainers began to write me up for nitpicky reasons which I corrected on the spot. One of them admitted to the personnel director on board that they (the company) had made a mistake in hiring me in the first place since the job description never gave any requirements to have a working knowledge of those two computer programs in the first place. Aside from having to work with a trainer who had a hidden agenda, the AQ had a great working atmosphere with genuinely good staff from the Captain all the way to engine room personnel. It would behoove the main human resource personnel to investigate such training personnel to catch them at their own game. In the meantime, the AQSC has lost a very good staff person who possessed all the fine qualities deemed necessary in a purser. How do I know this? Because of the praise I received from passengers and many onboard crew members. They could all see what was happening to me during my time spent in that position.
Good food, wonderful camaraderie, beautiful atmosphere
Poor on job training with little or no compassion from fellow workers.
Overall it's a good place to work you can put away money
Waiter (Current Employee) – New Albany, IN – November 14, 2017
The upside is you don't have to spend any money for food etc. The downside is you don't get to see your family enough. The six weeks on two weeks off is okay if your single but for a family man it can be rough.
Assistant Waiter (Former Employee) – Louisville, KY – November 14, 2017
the average work day was very high paced and somewhat stressful but very rewarding due to the fantastic passengers who we as a staff were giving great customer service too. The atmosphere within the employees was upbeat and positive.
Waiter (Former Employee) – Columbia River Gorge – October 19, 2017
Oh, they promise you the world. After being there for 2 seasons. I was told I would be promoted to management. Instead I was given a lot of the responsibility, but not the pay. They work you into exhaustion. Some days I worked from 5:30 in the morning until 11 pm. And don't expect to be paid fairly.
Waitress (Former Employee) – New Orleans, LA – September 25, 2017
job turnover rate is horrible. managers only take job serious when there neck is on the line. upper management from hotel manager to HRC is horrible. things were better when they had men in those position.
Sr. Graphic Designer (Former Employee) – New Albany, IN – May 1, 2017
Not much of a company culture. Never got the opportunity presented to advance my position. The HR department needs some work. I was transitioned from salary to hourly and never received anything in writing about it, only a 5 min conversation less than a week it went into effect.
nice product, great instability at the top of the org chart
Entertainment Director (Former Employee) – Memphis, TN – January 29, 2017
The job and work is a delight. No better place to be than creating product on a riverboat, but company turnover across the board was daunting. I was an executive level director for the company and in 1 year alone I reported to 4 different people ( VP's) due to terminations and resignations. Company share holders were routinely forced out, often leaving a power vacuum at the top of the org chart. I was with the company for 3 years and 4 months and when my position was eliminated, I was the longest standing executive aboard the vessel and second longest standing in the office. Massive turnover...