Terrible company. By far my worst job.
Telerecruiter (Current Employee) – North Carolina – September 29, 2015
American red Cross is great for saving lives, but horrible with their own employees. They way they treat the phone recruiters is ridiculous. We call potential donors 2 to 3 times a day and get cursed out left and right. People are starting to call it harassment while at the same time ARC is cracking down on us to make people schedule. WE (the recruiters) are responsible for "donors" to make appointments AND WE ARE RESPONSIBLE IF THEY SHOW UP OR NOT!!!!!. They hold you accountable to the decisions that other people make. ARC has training classes, and a nesting period before getting on the floor. All 3 areas teach you something different. For instance, in training I will be told to never read out the blood type of a donor. Then in nesting, I would be told that I can and then on the floor be told something different from that. None of the managers are on the same page. Some managers care about their employees and there are some that care about their numbers like mine. The call center has an EXTREMELY high turn out rate. I have seen 3 groups of people come on our team within 2 months and 2 people just quit last week. I would never recommend ANYONE to work for this company as I am working very hard to depart from it. The pay is extremely low. They rarely direct-hire full time employees. they mostly hire for part time. There are a few nice people that work here. Leads walk around and do nothing all day while recruiters work hard begging all day. All they do is laugh and talk and walk around. There are several people that are watching a listening to you. They even watch your time when you have to use the bathroom. I get sad when I have to go to work. I understand that the mission is to save lives but why should and employee work hard for a company that throws them under the bus? If you just need some extra money or enjoy "selling" to a lot of angry and annoyed "donors", then this is the job for you.
The team will celebrate your birthday.
Pay. Duties. Management. Etc.