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American Support
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33 reviews

American Support Employer Reviews

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Extremely Negative Experience
Management (Former Employee), Daytona Beach, FLJune 30, 2014
Management is unskilled in the field, poor pay, no company funding of benefits, they have a hire-and-fire mentality with no desire to change. Do not even apply with this company.
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Expected to do more than physically possible
Alias (Current Employee), Daytona BeachMay 29, 2014
Pros: legit work from home agency
Cons: now 401k match/ no pto for part time employees
I being salaried, always knew the requirement to flex here and their for business needs was a requirement however being made to work five days a month with no compensation is going to far.

I was given unrealistic goals that I was held accountable to and had no incentive to do better. Other employers I worked for offered a bonus program to drive performance – more... in subordinates.

Hard to create passion for a job when you have none left.

I tried my hardest to stay for the relationships that I have developed in the time that I was there, but am now waiving the white flag. – less
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No job security.
Data Processing Manager (Former Employee), Daytona Beach FlMay 14, 2014
Pros: work from home
Cons: bad management, no job security
The company was formerly Evergreen Sales and Marketing. That company was purchased by American Support, where the management of American Support systematically eliminated all management from Evergreen Sales and Marketing. Then damaged most of the client relationships to the point that there was no work to be had.
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Started off great with Evergreen until Amer.Support took over
Inbound Sales and Account Representative (Former Employee), Daytona Beach, FLMay 14, 2014
Cons: management, job security, training, incorrect pay, no growth
I'm a former employee of Evergreen and American Support. Evergreen was a great family oriented place to work, supervisors who really cared, good hours and fair pay and good commissions. about 8 months into my employment American Support bought us out. From day one there was confusion and chaos. Supervisors were changed around, campaigns were lost and – more... new ones started and new systems were put into place that barely ever worked. When agents wanted to complain or speak up ,she that shall not be named would kindly have her minion supervisors fire you for speaking a little too much and pointing out all the screw ups that were taking place. long story short Evergreen was one of Comcast's biggest sellers and in about 3 months after becoming American Support we were last. Everyone was fired from top to bottom including people who had been there for over 20 years when Evergreen was first started. Also i'd like to point out that from the time American Support took over there were weekly mishaps with workers paychecks. American Support would not pay out commissions and PTO disappeared upon there arrival. No job security, no communication, inadequate job training. just NO NO No. Run – less
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Job Summary.
Sales Rep/ Data Entry Specialist (Former Employee), Daytona Beach, FLApril 8, 2014
A typical day at work:
Come to work expecting to work my part time hours for that day which is 4 hrs a day at 7.35 an hr. Then we have a ten minute meeting at the beginning of the shift about what sale quotas we must meet for the day. After meeting we get on the phones and start sales. some days we would only work for 2 hrs. The job was very unstable – more... and it started costing me more money than I was making to come to work. My coworks and myself got along very well.

Management:
Management wasnt the best and they were not organized. They were rude and didnt really care about us and cheated us out of our money in a way.

The hardest part of the job was going to work not knowing how many hours we were gonna work for that day. The best part of the job was making people happy with their purchases. – less
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bad
Outbound Sales RepOctober (Former Employee), Jacksonville, FLMarch 23, 2014
hated my time here ppl were nasty the work expectations were unreasonabe
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Started of nice
Sales Agent (Former Employee), Daytona Beach, FLFebruary 16, 2014
Cons: the job attitude
They start out telling you that if you are a nice person and constantly bubbly that you will do great and that you have nothing to worry about but then they turn around and have bad attitudes with you and tell you that you are horrible at everything that you do.
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Fast pased work
Telemarketer (Former Employee), Daytona Beach, FLJanuary 30, 2014
Pros: hourly pay
Cons: not enough hours
Called customers to upgrade their current package to add to what they currently have.
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Work
Telemarketer (Former Employee), Daytona Beach, FLJanuary 22, 2014
Pros: 10 mins breaks and relaxing job
Cons: time consuming
i loved this job. no problem just wish i could have kept the job. everyday was nice fun and i wish i was still there.
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Have fun talking to America and making money
Telesales Evergreen (Current Employee), Jacksonville, FLJanuary 21, 2014
At America Support, you'll enjoy being able to function and strive towards greatness, using an effective training system ensuring you of all proper product knowledge and sales tools. Remaining adherent to all company and federal guidelines provides you a simple path to better understanding your task at hand, which is GENERATE REVENUE!! My peers and – more... management allow me to focus solely on my job due to establishing an upbeat and goal-driven environment. Being in the sales industry, both the hardest and most enjoyable parts on my job is sustaining sales, but I love both the challenge and results. – less
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Terrible company to work for
IT Help Desk (Former Employee), Daytona Beach, FLDecember 27, 2013
Pros: there were no pros
Cons: everything about this company is a con
there was no management
there was no pay based on responsibility
there was no job security or room for long term or immediate advancement , that's why there was no management because they all got fired without severance or available un-employment insurance
all in this company was a bunch of thieves they stole money from employess they cut hours fired – more... an entire management team and left 10-15 people to run a base center of a company with satellite stations housing in brick and mortar 100-250 employees each not to mention and entire network of at home agents that that were technically supported by two – less
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Went Down Hill
telemarker (Former Employee), DaytonaDecember 14, 2013
Pros: in the beginning, treating us professional.
Cons: in the end, watching everyone getting fired, lying about it, no hours, no insurance, management teams that have no training, no work, unhappy clients and knowing you could have no job at the end of it all
This place had promise. I worked for both Evergreen and American Support. Evergreen, no one will admit, wasn't a dream place and some forget this. When AS bought it-there seemed to be a professional start to a promising future. Then things started to fall apart on the floor. Comcast, the biggest client, wasn't happy as they came and spoke to us agents – more... on the floor.
It's sad when you see promise and some of the "dirty" supervisors gone. Then there's no work and management is only worried about their jobs. We got sent home daily and I hated the atmosphere in there. I was lucky to find something else. I saw the Ying and Yang in that place. They lost sight of what "could have been" and refused to listen. I have to admit, I am shocked they are still around. They have a hire and fire method and my advice: STAY AWAY. You will find yourself with no hours or they will force you out. This time and age-it is not a good idea to work in a place where it has a history of instability. – less
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Have to always be on point with sales.
Sales Representative (Current Employee), Daytona Beach, FLDecember 13, 2013
Pros: bonus for sales with your base pay.
Cons: heath care ex-termly high
Its all about sales. No matter how bad they lead are always try to make the best out them.
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great company
Inbound Customer Service (Former Employee), Chapel Hill, NCSeptember 3, 2013
Pros: work from home
Cons: need better benefits
Great company to work from home. Hard to hit numbers. Co-workers are great. Hard to get in touch with management.
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Work at home
Inbound Sales (Former Employee), Daytona Beach, FLAugust 19, 2013
Pros: work at home
Cons: work at home
If you want to work at home, then American Support is your company. They give great training and benefits after 90 days for employees working 30 plus hours a week
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Good Team Oriented Place To Work
Customer Support Representative (Current Employee), Atlanta GeorgiaJuly 22, 2013
Pros: i am at home everyday and can do other things at home when i go on break.
Cons: not being around team members when you need them or supervisors.
Answering Calls, Accessing People Bills, Helping Them With Their Bills, Discussing An Error. I've Learn That You Always Listen To The Customer Completely And Make Sure All Of Their Problems Are Handled. I Have Respect for My Co-Workers, We Stand Behind Each other. The Hardest Is An Irate Customer, They Act Like They Have A Problem But Really Don't and – more... They Just Holding The Line From Helping A Customer With A True Issue. The Best Part Of My Job Is Working From Home. – less
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The City Of East Point was a great company full of opportunities.
Customer Service/Telemarketer (Current Employee), Daytona Beach, FLJuly 11, 2013
The City of East Point was a very laid back environment. I failed papers and help book appointment for people in the City of East point. The job consisted of helping people with their Food Stamp cases and etc.
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Fun place to work
Customer Service/ Telemarketing (Former Employee), Jacksonville FlJune 13, 2013
overall it was a good experience i learned a lot about the grand scheme of telemarketing and customer service.
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Home Based Representative
Home Base Representative (Former Employee), Paducah, KYApril 24, 2013
Pros: working from home
Cons: job had to end
I loved the opportunity to work from home. I had the best experience being able to solve the customers problems and end the call with a one time resolution. I was scheduled to sit about 85% of my shifts but most of my days were sitting about 100% because of the overtime I provided. I would chat with my co-workers daily. Management was always available – more... when I needed to escalate a call. Overall the job was great, unfortunately the job ended and I lost work. – less
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Going Downhill
Supervisor (Former Employee), Virtual/TelecommutingApril 19, 2013
After over two years, I finally threw in the towel at American Support. I have noticed that after laying off, (unethically) terminating, and having many loyal employees quit for better opportunities, AS has begun some serious damage control with their recruiting. So much so that I felt compelled to warn others of the harsh realities of working for American – more... Support.

For nearly two years, this job was a dream. Sure, the work was tough, but the benefits and the advantage of working from home paid off. Then, AS made the decision to collaborate with Evergreen Telesales, a decision that I, and many other management-level colleagues, feel begun the demise of the company. In late 2011, the CEO made a company-wide announcement that we were failing financially. In the year following, the company purchased two additional call centers, despite years of service from the virtual workers. Eventually, this and other poor management decisions, resulted in the company going broke. They then began layoffs and terminations. Then, all non-salaried employees suffered a severe pay cut, without notice (which is illegal in NC, where the company is HQ'ed), regardless of tenure or whether not the individuals had earned the raises or promotions that resulted in higher salaries.

The company then discontinued offering health insurance, with the description that "we can just figure something else out until Obamacare kicks in in 2014 when insurance will be required". Additionally, the company continually sent home hourly employees, and required that the salaried employees do the work of the hourly employees in addition to the work that was already required of them.

Working from home is wonderful, but the disadvantages far outweigh the advantages. Unless AS makes some serious changes, we are all confident the company will go under. – less