After over two years, I finally threw in the towel at American Support. I have noticed that after laying off, (unethically) terminating, and having many loyal employees quit for better opportunities, AS has begun some serious damage control with their recruiting. So much so that I felt compelled to warn others of the harsh realities of working for American Support.
For nearly two years, this job was a dream. Sure, the work was tough, but the benefits and the advantage of working from home paid off. Then, AS made the decision to collaborate with Evergreen Telesales, a decision that I, and many other management-level colleagues, feel begun the demise of the company. In late 2011, the CEO made a company-wide announcement that we were failing financially. In the year following, the company purchased two additional call centers, despite years of service from the virtual workers. Eventually, this and other poor management decisions, resulted in the company going broke. They then began layoffs and terminations. Then, all non-salaried employees suffered a severe pay cut, without notice (which is illegal in NC, where the company is HQ'ed), regardless of tenure or whether not the individuals had earned the raises or promotions that resulted in higher salaries.
The company then discontinued offering health insurance, with the description that "we can just figure something else out until Obamacare kicks in in 2014 when insurance will be required". Additionally, the company continually sent home hourly employees, and required that the salaried employees do the work of the hourly employees – more... in addition to the work that was already required of them.
Working from home is wonderful, but the disadvantages far outweigh the advantages. Unless AS makes some serious changes, we are all confident the company will go under. – less