Outbound Sales Associate (Former Employee) – Holly Hill, FL – January 23, 2016
Typical day at work started in my pajama pants because I worked as an at home agent. You can also work at the facility in Holly Hill, FL which is where I started. So Anyway, you sit down, log in, and start taking calls. That's it. You take calls. Sometimes from 11am til 11pm. Phones ring and people usually don't answer a lot at the beginning of the shift because it's like 11-12 and everyone's at work. Someone finally answers and you introduce yourself and what your calling about in which 60% will either hang up or start getting angry because you called. You have to try and keep them on the line unless they start swearing. If you manage to keep them on you then try to push whatever thing your trying to sell to them. The name of the game is to get them to upgrade their tv or internet packages to include more and always push land line phone service. Of course most of the time you get a bunch of no and have to keep trying to get past whatever reason the customer gives you for not wanting whatever your pushing. That's a typical day. One call after another after another. I learned that I dislike Sales jobs. Particularly those that work with the general public trying to sell them something that will cost them more money. My co-workers were cool, if there was anything to like about this job it was definitely the people working there. Management was awesome too and they understand how crazy it is to work the calls themselves which helps. Hardest part of the job is the selling part. Again most people are either not answering or really irritated when they do because nomore... one and I mean NO ONE likes to talk to telemarketers. Most enjoyable part of the job would be the people working there. I liked most of my co-workers and most of management. I just wouldn't recommend this job to anyone if you don't love sales and can handle people screaming your ear off because they are mad at their TV or internet provider.less
Nice people working along side you
The job in general unless you love sales and don't mind getting yelled at.
Customer Service Representative (Former Employee) – Daytona Beach, FL – May 2, 2016
answering phones, assisting customers with their cable services. I learned patience Management was not so good. Co-workers lacked professionalism. The hardest part was adjusting to sitting down all day and the greatest part was meeting the new people.
Co workers and management was very helpful. Fun environment to work in. I loved going to work. Talking to some of the customers was a little difficult but always got through to them and did everything to make them satisfied
Customer Service Representative (Former Employee) – Daytona Beach, FL – April 11, 2016
Much overtime required every week. Learned about various computer programs. Management was very busy due to high call volume. Co-workers were very pleasant. Most difficult part was keeping up with multiple programs on computer, and remembering how to bring them up. Most enjoyable was conversing with customers.
Scedule was perfect timing.
Training was too fast. Too many programs to work at once.
Customer Service Rep. (Current Employee) – Jacksonville, FL – April 7, 2016
My typical day at work would consist of me scheduling customer their water deliveries that have been missed or they want to reschedule an delivery for an sooner date . I have different work techniques on how to become an better employee. Management was okay but could use some improvements. The hardest part of the job was feeling never good enough . The most enjoyable part of my job was making sure my customer was satisfied with his/her services.
Call center Representative (Former Employee) – Jacksonville, FL – March 3, 2016
Great working environment. I love working for American Support (DS) water's because it was a learning experience for me. I learned great customer service skills, how to answer the phone when they are in que and also great team support
i really enjoyed the client for american support of DS Services but their NO FAULT ATTENDENCE POLICY needs re-vamping. I fully enjoyed my manager, co-worker as well as the hours of operation and the customer themselves.
Outbound/ Inbound Call Center Rep (Current Employee) – Jacksonville, FL – January 19, 2016
to start the day it is very unorganized, ive learned comcast products and procedures with the help of co workers, Management is more focused on their title, the hardest part of the job is getting my job done without the help of upper management and proper training, the most enjoyable part of my job is beable to help people on a dady to day
Sale Representative (Former Employee) – Holly Hill, FL – November 28, 2015
When I walk into work I sign into my computer and clock in. I get into my Ready mode for my calls and just wait til I get a call. Then within two or three hours I take my first 15 min break, after that I get back on the phones and wait til I go on my lunch. After lunch I stay on the phones til my second 15 min break and then ill be off in the next hour in a half or two hours. The people at that office were cool and did their jobs professional.
Sales & Customer Service Rep./Product Specialist (Former Employee) – Jacksonville, FL – September 22, 2015
There were no opportunites for advancement, professionalism was at a minimum. I didn't feel compensated for the job detail or job load expected to perform on a daily basis. I learned how to sell and gain product knowledge. Company ended up closing for a while and laid off all their employees.
Inbound Sales Customer service (Current Employee) – Jacksonville, FL – September 9, 2015
The most enjoyable part of my job would be making sure my customers are taking care of by the time we disconnect the line.The managers make sure when you're doing a good job it doesn't go unnoticed. I have been out to eat numerous times with the vice president of our company as an incentive for my hard work.
Call Center Representative (Former Employee) – Jacksonville, FL – June 28, 2015
I personally liked my job answering phones and talking to my customers on the other end. However, the environment around me was not nice the managers were rude. My co-workers were all pretty nice. The hardest part of my job was listening to the way some of my supervisors talked to my co-workers. The best part of my job was knowing that by the time I got off the phone with my customers I know they were satisfied with my services towards them.
Customer service (Current Employee) – Daytona Beach, Florida – June 15, 2015
A typical day at work consists of taking hundreds of outbound calls to cable company customers. This job taught me how to be humble, everyday I speak with angry customers and I've learned to maintain a positive attitude.
At home inbound sales (Current Employee) – at home agent – April 23, 2015
Great opportunity to work from home. Able to make a base pay plus bonus. Great if you require no supervision. Not great if you need constant help. It is hard to reach superivsors and staff if you need a question answered immediately on calls. One day could be calls in que next day week could have no calls. Staff have no input on progress status in your position. And keep you in the dark. One day your fine the next you get sent home early. And you left to guess why.
Sales Expert (Current Employee) – Holly Hill, FL – April 22, 2015
Daily shifts at American Support provided the challenges I needed to perfect the art of selling. I learned that selling is not always about presenting the right "dollar amount," but providing the value of the service and how it can enhance a persons life. Managers or "Success Coaches" were always available through chat. Co-workers were always eager to help as they gained tenure with the company. The most enjoyable part of the job was setting a daily sales goal and working to achieve it.