American Water Employee Reviews

Found 162 reviews matching the search
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Good Company
Hidden (Current Employee) –  Mount Laurel, NJJuly 5, 2017
Good company to gain experience. Management will ask for feedback and will work with staff to help develop them. Hard work pays off and team members are great.
Pros
Good Management
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Horrible mandated overtime
CSR - Customer Service Representative (Former Employee) –  Alton, ILJuly 4, 2017
They do not care that you are over worked. They mandate the lower seniority as much as they can. They were having us work 80 hours a week. Management would do the minimum to assist you but you are expected to know everything for each area covered by American Water.
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Challenging and personally rewarding were you can be who you want to be
Specialist (Current Employee) –  Voorhees, NJJuly 3, 2017
There are many different opportunities while working at American water you need to seek them out and take the challenges. if you are creative in your field it will be recognized. Worklife balance is encouraged, employees are positive and benefits are excellent. The CEO Susan Story is quite possibly the kindest person in existence. She is very genuine cares about the employees who work there and their families which is rare these days. if you're lucky enough to work here look around for opportunities because there's a lot of work to do and you'll be given the opportunity to interesting projects which challenge yourself. Benefits include exceptional healthcare, vision and dental, stock purchase plan company discounts, personal time off, vacation time and holidays and tuition reimbursement.
Pros
opportunities to make your job interesting and challenging
Cons
like anywhere, some managers should move on
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Nice people to work with.
customer service representative (Former Employee) –  Alton, ILJune 27, 2017
Very structured and commented to customer service. Always finding better ways to improve on customer service. Great health benefits and retirement plan.
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Very good attitude
Call Center Representative (Current Employee) –  Alton, ILJune 19, 2017
It is a very good place to work, however it makes you feel like you are always on edge. The Supervisors really do work with you, and the work isn't hard at all.
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Productive
Intern, Accounting and Finance (Former Employee) –  Cherry Hill, NJJune 2, 2017
I worked at American Water as an intern for almost two years. During that time I experienced a lot of changes in management but felt it was for the better. The company has a huge upside and will continue to grow and develop.
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Interesting environment
Technology Lead (Former Employee) –  Voorhees, NJJune 1, 2017
Interesting mix between union and non union culture. Not a lot of management training done. Hard to figure out how to get ahead there. Great CEO. Management team needs work.
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Horrible place with no advancement
Customer Service Representative (Former Employee) –  Alton, ILMay 22, 2017
No room to grow the benefits are awesome and the insurance is great but there is no advancement at this job. Nobody is on the same page if you ask 5 different supervisors the same question you'll get 5 different answers. The morale is horrible they overwork and underpay their employees.
Pros
Insurance
Cons
Everything else!
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required
Field Service Representative (Former Employee) –  Sterling, ILMay 21, 2017
I'm typing this because it is required by the site. I do not wish to post a review on here and not sure why it is required to put my application on here.
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Leadership Is Out Of Control
Consultant - SAP Consultant (Current Employee) –  Cherry Hill, NJMay 17, 2017
Assignments are based on friendship, not who can actually execute the job properly. This is an environment of who you know. Leadership and HR have absconded their duties.
Pros
N/a
Cons
N/a
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Great place to work
Senior Accountant (Former Employee) –  Cherry Hill, NJMay 17, 2017
Great employer and great benefits. I have learned a great deal working here at American Water. They promote that you continue to learn and evolve your career.
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Not now
Operations Specialist (Former Employee) –  Newbury Park, CAMay 15, 2017
I worked at this company for more than thirty years and had many different assignments and responsibilities. I choose not to comment on this company and the culture at this time
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Good Job
Intern (Current Employee) –  Mount Laurel, NJMay 15, 2017
Good Job. The amount of brain power is very motivating. Safe place to work. Great benefits. I just wish there was more room for advancement from intern to full hire.
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Beautiful environment.
Manger (Former Employee) –  Alton, ILMay 4, 2017
While the environment is very nice, it is difficult to enjoy while you are working among ambiguity and under relatively weak middle managers. Many of the higher level leadership has moved on.
Pros
Manager
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good job and company - if you gotta work for a call center, this is the one to work at
Customer Service Representative (Current Employee) –  Pensacola, FLMay 3, 2017
only issue is that they mandate you to work overtime hours which makes it difficult to schedule appointments because you never know what your schedule will actually be.
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I was a supervisor in champaign, employee moral is very low and management is out for themselves. This is truly not a good working environment.
Supervisor of Operations (Former Employee) –  Champaign, ILApril 9, 2017
I was a supervisor in champaign employee moral is terrible and upper management is only concerned with themselves. This is a very hostile working environment and the facility is very poorly ran. If you enjoy your sanity and love your family I would consider somewhere else. No diversity in this company at all.
Pros
Ok pay
Cons
Bad moral, Terrible management
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well organized
Class A Water Treatment Plant Operator (Current Employee) –  Champaign, ILApril 2, 2017
maintaining a daily ambient quality and prduction of water
learn the operation of water plant
open and friendly co workers
miss hoildays
consistent production
Pros
benifits, salary
Cons
work schedule
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American Water
Senior Benefits Specialist-H.R. (Temporary) (Current Employee) –  Voorhees, NJMarch 29, 2017
Truly and awesome company to work for. It's a team work environment where you can still flourish as a individual. There is such a great family feel also.
Pros
Great Environment
Cons
I was only temporary, would love to have stayed.
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n/a
Customer Service Representative (Former Employee) –  Pensacola, FL 32504March 28, 2017
get there at 7 until time to get off. everyday was repetitive and a routine. management wasn't bad at all, just some need more coffee than others. I would've loved to continue to work there but I was let go due to missing hours from doctor appointments during training. funny thing i graduated training and was let go before actually starting. luckily i didn't file a suit.
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Company is outsourcing IT
IT Support Specialist (Former Employee) –  Cherry Hill, NJMarch 20, 2017
Company is in the process of its forth or fifth IT re organization and employee morale is not good at this time. Very ambitious goals being created by management but employees are not part of that goal.
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Overall rating

3.6
Based on 165 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.9
Job Security/Advancement
3.0
Management
3.0
Culture
3.2

CEO Approval

69%
42 ratings
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