Cozy Lodge and Suites with a Unique Style
Front Desk Agent (Former Employee) – Oswego, IL – December 18, 2016
I mainly worked 3-11 shift doing laundry, answering multiple phone lines and checking in and out guests at the same time. The hotel was usually always busy, and the two conference rooms on the weekends were always booked; which is not a problem unless the employee for that shift is working all by herself with a sold out hotel, 2 conference rooms booked, in house calls, outside calls, being at the desk helping guests answer questions, and expected to continuously do laundry that the first shift never finished. That got pretty old very quick, but I stayed for a good amount of time.
I learned a new reservation system with already knowing a previous one.
Management were located in a different state, and hardly ever there. Things we needed were always needed for the guests, and once they did get these items ordered they were very cheap. Also, based on my previous hotel experience I definitely did not get the salary per hour that I thought I should have received by any means.
Co-workers were pretty awesome. i only usually saw the first shift front desk agent and third shifts. We never had any issues with each other.
The most enjoyable part of that job was talking with the regular guests on a daily basis and getting to know them better, as well as meeting new people everyday.