Collections Representative II (Former Employee), Charlotte, NC – October 8, 2014
Received the lead associate designation after only five months in the position due to immediate success exceeding all customer service quotas Researched and investigated severely delinquent accounts using multiple skip tracing tools and techniques Coordinated with field repossession agents to recover vehicles from nonpaying clients Assisted – more... in branch record-keeping requirements, including maintaining statistics and ensuring that delinquency levels consistently remained below two percent each month Negotiated with customers to assist in bringing account current Assisted managers with training new associates – less
Call Center Took inbound and made outbound calls for auto collections. Worked in a very busy call center. My computer skills improved while working in this position. Management was always cheering us on.
Recovery Account Specialist II (Former Employee), Hunterville, Nc – July 9, 2014
Handle large amount of calls trying to resolve customers account. Trying to find ways tohelp customers bring their accounts current. Process payments. And decide wether or not if vehicle need to be picked up.
A very talented group, focused and always had a few laughs.
Financial Analyst, Strategic Alliances (Former Employee), Fort Worth, TX – April 20, 2014
I worked at AmeriCredit for ten years. I had 15 different "typical day of work" examples.
I learned accounting, even though I had just graduated with an accounting degree. A little different in the real world.
As the company grew, management staked out their territories, some minor politicing going around, but they were always fair. Be your best, – more... do your best, maintain a positive and grateful attiude. Achievers advanced, others went home.
-Area Manager of a salvage yard and four used car lots in Houston. Successfully liquidated all vehicles and the salvage yard with revenue coming in 20% higher than Plan.
-Analyst for Purchasing Director
-AmeriCredit's representative, along with two other entities, to purchase and collect pools of judgements, deficiencies and charge-offs from auctions of distressed assets, controlled by the Resolution Trust Corporation (RTC) for pennies on the dollar. The returns were very healthy.
-Strategic Alliance Representative - Dealt with the major auto groups, increasing volume of auto sales financed each year by means of various incentives to the groups. – less
Collections Specialist (Former Employee), Price Rd Chandler, AZ – March 31, 2014
Pros: good company
2007 AmeriCredit Financial Services – AKA GMC: Subprime lender Auto Finance – collected past due accounts 46-90 and set up repossession procedures to pick up the vehicle. Completed skip tracing on accounts when necessary.