Field Customer Service Representative (Current Employee) – Alpharetta, GA – July 1, 2014
You are assigned to pick up a vehicle and deliver it to the customer. The delivery and pickup can be in a different state or city. You usually have to cover hundred of miles in a day. All expenses paid except your personal expenses (food and cell bill). I learned you have to be very patient, communicate well, manage time, manage money, plan each assignment, equip yourself with a laptop, tablet, and GPS, and expect to experience many non productive hours on the road. Management is as good as the person you deal with. Co-workers are the best friends you have on the road. They will be there for you. The hardest part of the job is satisfying every customer, The most enjoyable part of the job is working with dispatchers that vested in drivers by ensuring they have what is needed to complete their assignment(s). Also you get to see how beautiful the United States looks from a road warrior's point of view.